Founded 1982 • With Angi since March 2012
We are your locally owned and operated swimming pool contractor specializing in the design, construction and repair of in-ground Elite vinyl-lined and Blue Hawaiian fiberglass pools. Jarret and Charlotte Cope, owners of Magic Pools and Spas, have been in the pool business over 20 years. Our quality and service after the sale is truly exceptional. We are a full service company. We specialize in new construction. On site estimates are always free. Check out our "testamonials" page at www.magicpoolman.com. We do not work on Aboveground Pools.
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Angi Certified
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pool cleaning (15)Pool Installers (9)
Showing 1-17 of 17 reviews
Heather B.
11/15/2017
Rick was very helpful and educating us on a few options when our pool vacuum pump needed replaced. After making our decision, the repair was scheduled and complete as discussed. Rick followed up to ensure everything was working properly. When we reported a small leak in the hose fitting, it was taken care of the next day. Rick is very knowledgable and trustworthy. We were extremely happy with the job as well as the customer service. We would highly recommend this company both for new pools, pools services and repairs.
Description of Work
Replaced Polaris pump.
Category
pool cleaners
Cost
$400
Hire Again?
Yes
Service Provider Response
Thanks very much for the great review.Daniel J.
08/17/2017
Everything went well. A water testing kit was provided along with chemicals and salt to get the pool open. He gave us pointers on how to prep the pool for the new liner to make the install move quicker. Would hire again. Thanks
Description of Work
We hired magic pools and spas to replace the liner in our inground pool, as well as install a saltwater system and timer.
Category
pool cleaners, swimming pools
Hire Again?
Yes
Don H.
06/28/2017
Mark S.
06/20/2017
Terrible but even with my review I'm sure there are families that will still use this company for a pool install.
Description of Work
Called for a consult about a pool installation. Rick showed up as scheduled with an assistant as well as an arm full of material to go over details of the pending project. I personally had a budget of up too 100k. He took one look at my back yard and since this wasn't going to be a quick money making install and would involve retaining walls and probably extra crews as well as extra time he informed me that he would not even quote me a price or discuss details.He was not interested in doing our pool. The visit lasted less than 5-min and they were gone. I didn't realize that the pool industry was so busy to be able to pick and choose the jobs they accept. If the distance to my home was a problem and out of their travel zone they should have let me know we were out of their service area. It was a waste of my day off waiting for him to arrive to discuss details. Their web site seemed informative and they seemed to be a reputable company but it was very unprofessional to dump our request since it wasn't going to be a quick cash project for him. He also mentioned that installation on other projects had him backed up till August for start dates yet this wasn't a concern of mine. I would have been extremely flexible. I wish in my profession I had the luxury to deny someone my services because it would involve a little extra work to satisfy the customer. Seems to me they are only worried about how quick they will get to the bank with your check.
Category
pool cleaners
Service Provider Response
As stated by this individual, our company has never done any work for this person. He wants a fiberglass pool installed in a yard with severe grade issues and a very small back yard. He stated that he wanted a 34' pool, which is very large for his area. You also have to allow for the pool decking which makes the foot print much larger. He has an existing fence and extremely limited staging area in a site that in which the only way to get equipment into his back yard and to remove a massive amount of large trees and dirt is over his concrete driveway, which is never a good plan. There is no way to get a fiberglass pool in his back yard except by using a large crane and lifting the pool over his house. This may not be possible because of the distance from the road and the height of his home. I politely explained to him that because of the issues with his site and that he is over 1.5 hours away from our home city that I would not be able to accommodate his project. Some back yards are just not suited for a fiberglass pool installation. He is correct that I would have been able to help him if his site was better suited for a pool but as I explained the distance away from us with his site's issues would not be possible. We see many job sites, such as this one, where a pool installation is not practical. We can't make that determination until we see the job site. No company is obligated to quote any job that they feel would not be feasible just as no customer is obligated to accept a quote. I am sorry my being truthful and honest with him made him put a review like this on Angie's List as I have not done any work for him. Please read the reviews from my actual customers for how we perform during and after the job.Allison D.
06/17/2017
Darren S.
05/31/2017
Magic Pools made it a great experience. I highly recommend a Magic Pools if you are looking for a quality pool installation.
Description of Work
New Pool Installation
Category
swimming pools
Cost
$42,000
Hire Again?
Yes
Service Provider Response
Thanks very much for the great review. We appreciate your business very much.Jatana B.
05/29/2017
Magic Pools' service and products are both top notch. Rick and his team were there for any questions I had along the way. The response time to my calls and emails was immediate. I would highly recommend Rick and his company to any of my family and friends. I am extremely satisfied with our pool and have already received tons of compliments.
Description of Work
In ground vinyl pool installed.
Category
pool cleaners, swimming pools
Hire Again?
Yes
Service Provider Response
Thanks very much for the great review. Your pool is beautiful.Dave L.
05/18/2017
I reached out to them 5/18 2017. within a couple of hours the owner called me and explained that he was unable to fix my pool due to ti being the new pool construction season. Great response time, and I really appreciate his honesty. I intend to use this company during the off season. Kudos for your straight talk!
Description of Work
Repair inground pool and new line installed
Category
pool cleaners
Hire Again?
Yes
Mark A.
04/10/2017
Very stress free on our part. Rick gave us a start date then worked continuously to complete. His crews gave us updates as needed and were very kind. Pool was all that we expected and came out perfect.
Description of Work
Install lap pool. Complete with all systems plus spa up grade.
Category
pool cleaners
Cost
$65,000
Hire Again?
Yes
Service Provider Response
[Member Name Removed], thanks very much for the great review. We really appreciate your business. Thanks, Rick at Magic Pools.Thom A.
09/22/2016
James C.
09/07/2016
From the first point of contact with Rick, choosing the right pool size, style and location of the pool in my backyard to the final orientation of how the pool operates and how to maintain the pool everything went smooth. Also any question that I had during the construction was answered. I would recommend Magic Pools and will definitely use them again with all my pool needs.
Description of Work
Installed new pool from start to finish.
Category
swimming pools
Cost
$37,000
Hire Again?
Yes
Peggy K.
04/19/2016
We finally decided to add a pool but did not know if we could due to the slope of our land. Rick came out, made several suggestions and we settled on a design. He did not suggest us what he felt we needed but rather what he felt would be used by our family and fit our budget. We changed a few items and Rick would let us know immediately if and how much it would affect our budget. Anytime we had a question or concern, Rick would answer immediately, and come out to see for himself if we needed him. We LOVE our pool and I would highly recommend Rick!
Description of Work
Built a beautiful pool!
Category
pool cleaners, swimming pools
Cost
$40,000
Hire Again?
Yes
Frank R.
04/10/2016
Finding a pool builder and designing a pool is no easy task. We met with and interviewed several pool builders and made the decision to go with Rick Montgomery and his crew from Magic Pools and Spas. It was one of the best decisions we could have ever made. Rick, Jarret, Wesley and the rest of the team are knowledgeable, fair and worked closely with us every step of the way from start to finish. His prices are competitive with other builders, but we received so much more with our pool package than "the other guy" had to offer. Rick and his crew went above and beyond our expectations making sure everything was just right and to our satisfaction. They are meticulous with every detail of the project as if they were building it for themselves. Rick was always available and easy to reach if we had any questions. We would highly recommend Rick Montgomery and Magic Pools and Spas to anyone looking to build a pool. Thank you Magic Pools and Spas!! - Frank & Karlie Rinere -Mooresville, NC
Description of Work
Magic Pools and Spas installed an 18x32 in ground swimming pool and large retaining wall
Category
pool cleaners, swimming pools
Cost
$45,000
Hire Again?
Yes
Service Provider Response
so much for the great review. I know you will enjoy your new pool this summer. Thanks for your business!!marv L.
03/29/2016
In my opinion Magic Pools and Spas is simply the best pool company in North Carolina. The service is always very prompt (which was outstanding since I lived in Concord NC at the time and Magic Pools is located in Salisbury NC, which is about a 45 minute drive). Rick Montgomery (the owner) came out and was extremely friendly (as he always is) He diagnosed the problem and replaced my salt generator in no time. He even worked out a partial warranty even though my unit was technically out of warranty
Description of Work
replaced a salt generator on above ground pool
Category
pool cleaners
Cost
$3.55
Hire Again?
Yes
Chris M.
03/21/2016
Magic Pools built a pool for us 3 years ago. It was an excellent experience and Rick builds an excellent pool. Even 3 years later, Rick returns my calls within an hour or two of leaving a message. I've never had an issue that Rick hasn't resolved in less than 24 hours. He has the up most integrity and his customer service is phenomenal. He was the highest quote that we received but it was well worth it. His quality and customer service make the additional money we paid a great investment. I rank Magic Pools as the most enjoyable and well run company that I've ever contracted.
Description of Work
Installed a pool in my back yard.
Category
pool cleaners, swimming pools
Cost
$25,000
Hire Again?
Yes
Barry G.
03/19/2016
Rick is an experienced professional who readily puts the customer at ease. I contacted him with a good idea of what I wanted. He quickly helped me select exactly what I needed. He obtained and installed the heater within a week which suited our schedule perfectly.
Description of Work
Install a pool heater I purchased from them.
Category
pool cleaners, swimming pools
Cost
$500
Hire Again?
Yes
Jason M.
03/18/2016
Service was excellent. Magic pools, owner Rick, came to our home approx. 50 miles from his office and provided us with a free estimate. Rick took time on a Saturday morning to show us several pools his company had recently completed. Pool installation was excellent and trouble free. Rick uses quality contractors from start to finish. He provides excellent service after the project is completed, and answers any questions you may have in a timely manner.
Description of Work
Installed a fiberglass pool, pool equipment and concrete pool deck.
Category
pool cleaners, swimming pools
Cost
$35,000
Hire Again?
Yes
Other Information
Services Offered
Services Not Offered
We do not work on portable spas, unless they were sold by our company. This is due to the numerous different equipment packs used by different manufacturers. We do not work on Aboveground pools.
Licensing
Licensed
- Trade License Number
- 79491
- Trade License Locale
- North Carolina
- Trade License Authority
- North Carolina: General Contractors
- Trade License Expiration
- 12/31/2023
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.