Approved Pro
One Hour Heating and Air Conditioning
Thermostat - Install or Replace, Thermostat - Repair or Reprogram, Central A/C - Install,
About us
One Hour Heating and Air Conditioning "Always on time or you don't pay a dime!" We look forward to helping with all your HVAC needs. Call us today - serving the Carolinas since 1953 from our Laurinburg and Fayetteville locations!
Business highlights
Emergency services offered
72 years of experience
Services we offer
A/C Install, A/C Service, Geothermal, Heat Pumps, Heating and Furnace
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.431 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 3% | ||
| 3% | ||
| 0% | ||
| 10% |
Filter reviews by service
Showing 1-25 of 31 reviews
Shatika H.
Apr 2023
Central A/C - Service or Repair
Awesome!!!
Al H.
May 2022
Central A/C - Service or Repair
Great
Crystal R.
Jun 2021
Central A/C - Service or Repair
Professional service, and knowledgeable
Crystal B.
Sep 2020
Central A/C - Service or Repair
"The project was top notch. Final project turned out great!"
Kimbley C.
Jul 2020
Central A/C - Service or Repair
.
Response from One Hour Heating and Air Conditioning
"I am sorry to hear about your experience. We take pride in providing exceptional customer service and will look into the issue you shared with us here. How can we help? The technicians and the job notes said we repaired a leak on the outdoor coil caused by a screw through the refrigerant line you said happened when a friend did a repair. We then added the refrigerant needed and when we left it was working. The A/C failed hours later due to the compressor failing after we left. How can we help? We want to improve our 1/2 star rating and you know we worked with you on a plan for the first repair regardless of being a first time client."
Luis G.
Jun 2019
Central A/C - Service or Repair
Today was the 3rd time I have had One Hour and Heat Air service my A/C unit of which I purchased it from them in 2013. All three service calls were accomplished in an extremely professional manner, and Each Service Technician was very courteous and very helpful. Today's service call was accomplished by Mr. Kameron Davis, a U. S. Army Veteran. Mr. Davis did an "Outstanding" job on my A/C unit, and I would "Highly" recommend One Hour Heating and Air for any problem with your A/C or Heating unit. Simply put" They are the "Very Best" at what they do and, the people working for them are "Outstanding "
Response from One Hour Heating and Air Conditioning
"Thank you!"
Robin L.
May 2019
Central A/C - Service or Repair
They were able to come a day earlier than the scheduled appointment! They made the process effortless. The air is now cooling. The technician was empowered to give me the best possible pricing. He was friendly and thorough!
Response from One Hour Heating and Air Conditioning
"Thank you!"
Elaine F.
Feb 2019
Central A/C - Install
I am a 100% Disabled Veteran with Multiple Sclerosis, who has been taken advantage of by the MANAGEMENT STAFF of this company, in my opinion. First, the type of service performed was a "BASIC COMFORT SYSTEM" Installation - Heating and Air unit and the Total Price was $8,135.00. Date of Contract was 24 Jan 2019. Work was performed the next day 25 Jan 2019. If not for the MANAGEMENT STAFF, of this Company, I would have Happily given them a 5-star Review. My Invoice amount of $8,135.00 was PAID-IN-FULL on the 5th of Feb 2019 on my Discover Credit Card, given to this company over the phone and was accepted with no problems on my end. That is 10 Days after the work was completed. History of what led to my Nightmare: Saturday 2d Feb 2019 - I received their GreenSky Finance Company "Terms and Conditions" agreement on the 2nd of Feb 2019 and immediately called them to let them know I do not agree with their terms and would be seeking my own financing. Why on earth I would agree to finance $13,500.00 at 10.99% interest on an $8,135.00 loan was not acceptable when I can get a Loan with Discover Loans at 6.99% with terms that I do agree with as I have done business with them on 3 previous loans. Monday, 5th Feb 2019 - Notified Simmons One Hour Heating and Air that I would NOT be using GreenSky due to reasons above and immediately Gave them my Discover Credit Card number to Pay the invoice in Full. The card was accepted, everything was good on my end. Friday - 8th Feb 2019 I logged in to my Discover Credit card account intending to pay off the amount and was shocked to find the balance was not at the expected balance of a little over $9,000.00 but instead it was ONLY a little over $1,000.00. Somehow this Company Refunded my Payment to my Discover Credit account without my knowledge or consent a full Business Day After the transaction had been accepted. How Did they get my Credit Card information in order to do this? I contacted Discover at approximately 5 am and expressed my concern and ask me if I Authorized this return and I said NO. They are now Investigating. It is a Security Violation to Keep a Customer's Credit Card Information without consent not to mention after the invoice is Paid In full. I contacted the company a little after 9 am very angry and demanded to speak with Management, I informed them I had witnesses present and that the conversation was being recorded. The obvious Contempt this management expressed on this call was shocking knowing he was being recorded he proceeded to throw all 3 of the DIGITAL SIGNATURES at me as if I had done something wrong. I pointed out how Worthless those Digital Signatures were in this situation and he pointed out that they had been in business since 1953 as if that meant something so I snapped back with something like Glad you HAD a good run. He asked me to check my Email as he had sent me a copy of my invoice with all 3 Digital Signatures and the "FINE
Tityina C.
Aug 2018
Central A/C - Service or Repair
Great work by one hour heating. I have a simple issue that they were able to fix with an hour. They were also able to conduct annual maintenance on my unit and warranty for a reasonable price. I gave four stars because the technician could of done a better job at cleaning up after himself.
Response from One Hour Heating and Air Conditioning
"Thank you!"
Nancy S.
Jul 2018
Central A/C - Service or Repair
They never called me to confirm appointment. HomeAdvisor did call to confirm appointment. Company should have called either way. Not calling at all shows lack of care and professionalism.
Response from One Hour Heating and Air Conditioning
"We apologize on dropping the ball on this. This is not an excuse but a mistake on our end. We take our clients seriously and apologize again for this happening."
Barbara B.
Jun 2018
Central A/C - Service or Repair
The service man..Jamey was a great and very knowledgeable young man...
Response from One Hour Heating and Air Conditioning
"Thank you!"
Bishnu D.
Jun 2018
Heat Pump Repair or Service
This is an expensive outfit. Pushing to much for yearly contract. Thanks!
John S.
May 2018
Central A/C - Service or Repair
Good quick service and a cold AC again
Response from One Hour Heating and Air Conditioning
"Thank you!"
Beulah M.
Mar 2018
Central A/C - Install
I appreciated that they were really courteous. They didn't give me any problems. I was really glad I chose them.
Response from One Hour Heating and Air Conditioning
"Thank you!"
Francis R.
Mar 2018
Central A/C - Service or Repair
Great Service
Response from One Hour Heating and Air Conditioning
"Thank you!"
Barrett H.
Aug 2017
Central A/C - Service or Repair
Installers had a great personality even though it was a bigger job than they expected and stayed until job was completed. (Over 12 hours)
Response from One Hour Heating and Air Conditioning
"Thank you!"
Nancy M.
Jul 2017
Central A/C - Service or Repair
Friendly, on time. Explained what was going on and what was needed.
Response from One Hour Heating and Air Conditioning
"Thank you!"
Yvonne B.
Jun 2017
Central A/C - Service or Repair
Fast friendly service.
Response from One Hour Heating and Air Conditioning
"Thank you!"
Michael B.
May 2017
Central A/C - Service or Repair
Response from One Hour Heating and Air Conditioning
"Thank you!"
Terry T.
Jan 2017
Central A/C - Service or Repair
Showed up on time. Were professional. Explained what they were doing and what needed to be done.
Response from One Hour Heating and Air Conditioning
"Thank you!"
William C.
Oct 2016
Heat Pump Repair or Service
Very knowledgeable, professional and polite technician. Offered alternatives to help to reduce costs of parts and service. Very helpful.
Response from One Hour Heating and Air Conditioning
"Thank you!"
Derrick H.
Jun 2016
Central A/C - Service or Repair
Professional
Response from One Hour Heating and Air Conditioning
"Thank you!"
Ken F.
Jun 2016
Central A/C - Service or Repair
Quick and friendly service at a fair price.
Response from One Hour Heating and Air Conditioning
"Thank you!"
Wanda T.
Feb 2015
Heat Pump Repair or Service
Efficient, courteous service. Will use them again.
Response from One Hour Heating and Air Conditioning
"Thank you!"
Cornelious H.
Jan 2012
N/A
Electric Furnace or Forced Air Heating System Repair Service
They did work on a rental. Excellent work was done and they were very courteous and helpful to the person living there. They gave her advice in which she appreciated.
Licensing
Licensed*
Trade License Number
23859
Trade License Locale
NC
Trade License Expiration
12/31/2025
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
One Hour Heating and Air Conditioning is currently rated 4.4 overall out of 5.
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Sunday: Open All Day
One Hour Heating and Air Conditioning accepts the following forms of payment: CreditCard
Yes, One Hour Heating and Air Conditioning offers free project estimates.
No, One Hour Heating and Air Conditioning does not offer eco-friendly accreditations.
No, One Hour Heating and Air Conditioning does not offer a senior discount.
Yes, One Hour Heating and Air Conditioning offers emergency services.
Yes, One Hour Heating and Air Conditioning offers warranties.