Weather Master Heating & Air Conditioning

I think they were professional and on time and I felt just kind of straight to the point and didn't try to sell you any extras that you may not need.

It's been a couple years I switched over to a different company.

It became very clear to me that they were trying to sell services that weren't needed. So they come out for something which stop working on your air conditioning and they come out and then they'd always try to sell you something and what got me was one time the told me that I had mold and they tried to sell me on some ultra violet light, the end was some ridiculous quote like 11 or $1200. They left me a flyer and I went on amazon and looked at the same light and it was like $250 so when I switched companies I came out and I showed them the quote on quote mold and the guy says that's just dust, then he started showing me pictures from jobs he's been on what actual mold looked like so I just think ultimately they were just looking to up sell.

They were responsive, if I called them and you know it was 95 degrees out and I needed somebody to come out I'd get somebody out the next day. They were big enough to service but I think they lost a little bit of the building trust with the customer.

I’ve used them ever since I’ve been here but I’m thinking about changing only because I’ve used them long enough and I’d like to change vendors. They come when scheduled. Some I didn’t like just based on who is the person who came out here. That person was excellent and very thorough, professional and personable.

They made the appointment the next day. They arrived on time. The workers were very professional. The service man that came was very professional, courteous, and helpful. He was very pleasant.

No well . see statement above. I have a 5 year contract for service .

They did what seemed to be needed. They showed me the issues and showed me what needed to be done. They were upfront trying to explain what was wrong. We have one guy that does our work. His name is Rassie and he is the best.

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Hurley was fantastic. He called ahead of time to apologize for being a little late due to traffic. When he arrived, he was extremely polite and professional. He listened to my concerns and we had a good dialogue. He was very thorough in inspecting the totality of our A/C system. He showed me pictures of a few trouble spots and discussed options with me. He took his time, and in the end he was able to stay later to do a little extra work.

The price was too high.

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Company: Weather Master, 305 Village Drive, Knightdale, NC, (919) 585-5265 
Plumbing License # P17326
My Weather Master experience began with my receiving a green postcard advertising a $59 Hot Water Tank Maintenance Service for which the card stated, "There is no trip charge (service call fee) or overtime fee related to this service."  I assumed having a "maintenance service" on my 2-year old hot water tank would be a good thing.  So I called; made the service appointment and was given a time for 10 May between 1 and 6 p.m.  I also asked, "How and/or Where did you get my address as WM was NOT where I bought my 2-year old hot water tank."  I was told the green advertising card was sent out by "corporate".  
**Turns out the green card was a "hook" to sell an annual maintenance contract but NO ONE ever made that detail clear.**  Silly me!
HOWEVER, on the Monday evening I checked in my hot water closet and - YIKES! I had running water/ standing in my closet. (Since I'm not a complete idiot, I turned off the breaker to my tank, turned off the water input to the tank, opened all my hot water taps, drained out my tank and then began sopping up water with sponges.)
 
Of course, all this time I'm thinking - "Its my hot water tank and/or my overflow pan/dish the tank sets in.
Early on Tuesday morning I called WM, relayed my "additional" problem, was moved up on the call-out list and my plumber arrived at 1:30 p.m.  (Which was good.)  The first words from the plumber was, "This call-out will be $99.00.  I showed him and read him the green card statement; he repeated - $99.00.  I thought my up-grade to more of a plumbing emergency changed the call-out fee.  So, OK - I needed the guy!
It took him only 3 minutes to say your tank is fine - the water is coming from somewhere else.  (Whew!)  But where was the water coming from?  It took us another 5 minutes to locate that problem, at which time we headed for the neighbors above me.  Sure enough, it was someone else's water tank problem.  My 3rd floor neighbor was personally and physically notified; she took care of her water overflow problem - with my plumber's advice and assistance! - and things proceeded from there.
Once the 3rd floor neighbor's water overflow was stopped, her water flow to me subsided, all my water was sponged up, the plumber disconnected and totally removed my hot water tank, raised my tank from floor level, reinstalled the tank with a new pan/dish and pipe extensions, my hot water closet was good to go - to the tune of $588.00.  Am I done with overflow water?  Not YET!
Later on Tuesday evening (same day as the WM plumbing service) I happened to use my clothes dryer and, Lo and Behold! - my entire laundry closet was covered in 1 inch of standing water!  I made an emergency night call to SERVPRO, and left a message for an ASAP morning call-back.  First thing Wednesday morning,  
I called my Homeowner's Insurance, received a claim number, called SERVPRO bright and early - why wait?! and the REAL Water Removal Experts were on the way.
Explanation: Water follows the path of least resistance - remember that!  I am located on the cement slab of my condo building so......the hot water closet water ran across the cement slab directly into my laundry closet.  Hence, Wednesday's water issue.  
And now - back to Weather Master.  Since I was now under an insurance claim, my Home Owner's insurance adjuster agreed the Tuesday issue would be retroactively included in the Wednesday issue.  I called WM, was connected to billing as I had requested an itemized billing statement for insurance purposes; I had to leave a message for a call-back - which never came.  I called again and asked for the franchise owner/manager; had to leave another message but DID get a call back. 
This guy was actually rude and totally un-cooperative.  I first mentioned the $59 versus $99 service fee and was told that I was actually agreeing to a one-year maintenance contract simply by making the first call. ("Didn't I read what it said on the card?")  I said no thanks, I didn't want one.  As to an itemized bill, I was boldly and forcefully told Weather Master is a Flat Fee Service - absolutely no itemization of explanation details.  I asked how they deal with insurance companies - no real thought out explanation, they just don't do that - they have flat fees.
Lessons Learned:
1. Remember, I had no problem with the plumber; it was the management.  
2. Do NOT use Weather Master with insurance claims;  your insurance company will not enjoy dealing with them, nor will you.
3. Always, or at the very least, frequently check your hot water closet just to be sure all is water-tight and dry.
Laundry areas, too.
4. Remember - water always follows the path of least resistance.
5. SERVPRO are the experts with water damage.

Technician came out and after checking the upstairs furnace came down and said I had a cracked heat exchanger and he could not continue the maintenance. Sales guy comes out and prices a new furnace and AC package at $6-7k.

I had another company check for second opinion. He inspected the furnace in a meticulous manner as I told him about the Weathermaster diagnosis. He could find not the slightest hint of a problem with the heat exchanger

I cannot say that the technician was dishonest, but it seems like an opportune way to sell new units. One has to wonder about and financial incentives to do so.

Dissatisfied in every way, especially after being a customer for 18 years.

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They will always try to upsell you for stuff you don't need, like UV lights to kill bacteria in your water, whole house water filters, UV lights to kill mold in your indoor unit.
If you are using them, tell the person you all for service that you want it noted that you do not want them to try to sell you stuff.

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I had a real bad experience with Weather Master. I wouldn't recommend them. They had recommended moving my water heater. Then, they said, because I had PVC piping, they wanted to do the whole piping. So, I said, "Okay. Go ahead," because I wanted to upgrade the house. Then, he wound up making holes on the floors and walls. He rerouted everything and left empty space. It was a disaster. I really got upset about it. I had to fight with them to put it back the way it was. I was still out of pocket because I had to repair all the flooring and everything else. It was not a good experience. I'm not saying what he did was wrong. But, he wasn't clear on what he was going to do and how things were left. There was so much more work to follow up. I would say communication was really bad. I would tell a friend to be very clear on understanding what you're getting for your money and what they're actually doing and to always go for a second opinion. I probably should have done more homework. But, I was trying to get things done as quickly and efficiently. I would use them again for heating and air conditioning, but not for plumbing.