Founded 2009 • With Angi since September 2009
plumbers
Service Provider Response
Thank you for choosing our locally owned, non-franchise business. It was a pleasure being of service to you.Service Provider Response
Thank you for choosing to use A A Plumber,Inc. It's our pleasure to serve you. Our reputation is important to us and treating others the way we would want to be treated is a part of Our Mission statement. Thank you for letting others know about our conduct. William WhittingtonService Provider Response
Thank you for using A A Plumber,Inc. We appreciate your business and the opportunity to serve you. Working on drain lines is a Potential biological health hazard that Plumbers face. The proper installation of drains is crucial to helping maintain a healthy environment.. If a person gets infected from human waste, not treated quickly, they can die. This is the primary reason why drain repairs are so costly. Many safety measures must be taken before,during and after the job,including properly disposing of waste. We are pleased that you are happy with the work performed. I will be calling to request more feedback on their professionalism, we want to improve our services. Thank you for your feedback.Service Provider Response
Thank you for letting us know how our employees are doing. We appreciate your business and look forward to serving you in the future. Just & Nasser are making us proud living up to the company goals of customer service.Service Provider Response
Thank you for the compliment, I will make sure that Just and Naser know. Thank you for choosing A A Plumber.Service Provider Response
My employees and I apologize for the mistake and any inconvenience that it caused you. They didn't double check the schedule and notes that I had left for them before I went on vacation, and spoken instructions. No excuses. This is a totally unacceptable mistake which happened in our company, and caused A A Plumber a C/D review. That's why I have not been on vacation for 2 years, worried that a mistake like this would happen or worse. I was greatly distressed when I learned of this from your message and contacted my employee to find out what was going on. The next day they were at your house replacing the water heater. Thank you for your business and feedback, lesson learned. I will contact you shortly.Service Provider Response
Doing a great job is what we are all about. Thank you for choosing A A Plumber. Just and Nassa are happy to have taken care of the problem and not leave you with another. Taking care of both problems when we can, saves money because property does not get damaged.Service Provider Response
Thank you Sir for choosing A A Plumber ,Just and myself to take care of this plumbing leak for you.We are confident that it will not have to be replaced again for over 20 years. Maybe longer. It was a pleasure taking care your houses plimbing needs.Service Provider Response
Thank you for choosing A A Plumber , it was our pleasure to take care of your plumbing needs.Service Provider Response
Sorry we couldn't take care of your job Saturday. We understand that you would be frustrated. We started out our day to take care of emergency call for a senior citizen couple with their kids living with them. We hope every job can go smooth and well as we thought, that way we could take care every customer's needs, unfortunately, that is not this case. When i found out their is a bigger problem after we opened the wall, followed the leak, I knew the job is not gonna be finished for at least 3 more hours. That's why i made the "courtesy call". I hope you can understand this situation. Trust me ! I am frustrated too. There's nothing i can do but finish the current job . Their is a lack of qualified Service Plumbers and I am constantly losing money for this reason. We can't take every call. How many companies would of called you like I did? Your not the only one I couldn't get to Saturday. Either I discontinue this job, to take your call and get the other money, but leave this family with no water; Or i should do my best to get their water back on again??? If your in my shoes, what would you choose?? I don't think i made bad decision in this situation, I take pride in my Trade and taking care of my customers. One Emergency at a time. Even i feel unfair i got a F review from you which i didn't do any job for you , only because i gave you a"courtesy call" . When I finished the job for the other customer and they had their water/drains flowing, they were excited and happy with me, I was beaming with satisfaction.Service Provider Response
Thank you for choosing A A Plumber,Inc I will be showing your review to my employees Just & Naser. It was our pleasure meeting you and being a part of your custom Dishwasher Install. We have a combined experience of over 60 years. That's between 3 men, we can get a job done. If we can't, then there is a Plumbing/Building code issue. We won't perform work in violation of such, an alternate method or route would be necessary. Custom work almost always has an increased cost. It's worth it !Service Provider Response
Thank you for your review. When we had spoken on the phone you had no complaints, I need honest feedback from my customers so that I can make sure that Quality services are being provided on a consistent basis. If you can provide photos that show where quality is not acceptable, that would be most appreciated. Our Plumbing Tech Just, installed 2-faucets in the upstairs bathroom, 1- faucet in Master bathroom downstairs. Normally cost would be between $148-168 each , which would bring the pre-tax cost to $444-504,after taxes $473.97-$538.02 We actually gave you a discounted price. Basically,quality is not cheap, nor should it be unaffordable. I will give you a call today. I definitely, need to know why you gave us a B review. In order to improve our services. Thank you WilliamService Provider Response
Thank you for the review. Older homes with Polybutylen piping have challenges. We were able to overcome them. The repipe project did run a little higher then expected. We appreciate your business and thank you for the Opportunity to serve you in a productive manner. It was a pleasure meeting you both. William WhittingtonService Provider Response
Thank you for choosing A A Plumber,Inc. I will be passing this compliment on to Just. He has been in the Plumbing field for over 20 years. We are glad that Just is a part of our Team.Service Provider Response
Thank you for Choosing a locally owned and operated business. I also reside in Knightdale and as a homeowner know that hot water has become a necessary part of our lives. It was our pleasure taking care of your Plumbing needs. Enjoy the hot water again. I will pass your compliments on to my team members,especially Just.Service Provider Response
Thank you for choosing A A Plumber,Inc I William personally appreciate your business, as well as the rest of my team. It's a beautiful house that your putting up for sale, very spacious. I'm glad that I could be a part of getting it ready for you. Replacing the Delta cartridges and getting the trim installed. As well as replacing the bathroom lavatory faucet. I really like the lav faucet! Your house will sell fast!Service Provider Response
Thank you for choosing A A Plumber,Inc. This was a 6 hour job with 2 men working on 3 different projects. Project #1, Shut-off valve under the house was broken, removed old /broken valve and rerouted water line to the inside closet by the front door. With a new 1/4 turn Ball Valve. Project #2, replaced shower trim & stems,old style Price Pfeister ,located at specialty plumbing house. Project #3, Replaced Dishwasher shut-off valve under kitchen sink. Copper piping requires draining house water system down in order to solder the new fittings. a lot of work was performed that requires skill. Just & I appreciate your Trusting us to take care of the Plumbing at your house. WilliamService Provider Response
Thank you for calling A A Plumber,Inc and giving me a chance to serve you. It was a pleasure meeting you and your husband, and being able to give a working kitchen sink back to you. You are beautiful people. A 15% discount off the labor on your next plumbing service. Your business is much appreciated.Service Provider Response
Thank you for giving me assistance that day in getting hot water restored to your house. Your a great team player. I appreciate your business. Jobs don't always go smooth and that creates a delay in getting to the next job. Thank you again for choosing A A Plumber,Inc. [Member Name Removed]Service Provider Response
Thank you for the review of our services provided. Just has been in the plumbing services field since the 1990's. He is a new employee here at A A Plumber,Inc.Service Provider Response
Thank you for your review, we need feedback to improve our services. We apologize for the delay in getting to you. We hope all jobs go smoothly,however, that is not always the case.Service Provider Response
Thank you for choosing A A Plumber,Inc a locally owned small business, non-franchise. We appreciate your patience, that helped us to take care of a family that couldn't flush their toilets or a take a shower. It was my pleasure to meet you and take care of your plumbing needs. WilliamService Provider Response
Thank you for remembering me. That is much appreciated, It was my pleasure to resolve the plumbing issues and see you smiling. Tank-less water heaters should be flushed yearly according to the Manufacturers paperwork and warranty info. The City of Raleigh has good water, that really helps.Following OSHA'S safety guidelines
Health & Safety Measures
Angi Certified
2022 Super Service Award
Offers Coupon
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