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R A Hoy Htg & A/C
Founded 1979 • With Angi since July 2010
Business Details
Phone Number
Address
3908 N Croatan Hwy
Kitty Hawk, NC 27949
Description
Over 35 Years In Business. Still Treating You Like Our First Customer. As the first heating and air conditioning dealer on the Outer Banks, and the first authorized Trane independent dealer, we understand the importance of keeping your home comfortable – whether it’s for you or your house guests from out of the area. You should know that our core philosophy at R.A. Hoy Heating & Air Conditioning is trust. Whether we’re communicating by phone, email or in person, you’ll get a comfortable feeling right away that you can put your trust in us. Whether it’s heating and air conditioning repair, maintenance or installation of a new system, R.A. Hoy Heating and Air Conditioning will work with your budget and only do what’s best for you and your home or business. For reliable heating and cooling services in Kitty Hawk and the surrounding area, call R.A. Hoy Heating and Air Conditioning today at (252) 261-2008 or (252) 261-6300
Verified Reviews
A few reviews for this pro...
Aida E.
12/01/2020
If you are checking Angie's List to help you make the decision of which HVAC company to use, you might consider not wasting your time with this company. I made an appointment with them weeks ago for an estimate for new ductwork and was told this morning that a "company meeting" had popped up so the rep couldn't meet me at the arranged time. So he says, "If you would rather me not come out, that's fine with me." "Well, Mr. Porter, I traveled six hours to specifically meet with you and I really would like an estimate but never mind. I understand your 'meeting' is more important than my time." I called back and asked to speak to the owner and was told he's not in the office and I was put on hold. This company doesn't deserve my business. Or yours.
Description of Work
New Ductwork
Category
heating & air conditioning/hvac
Katherina P.
07/11/2017
The work went find, just as it did the last time we hired RA Hoy (on the recommendation of a neighbor). Both times, however, the tradesman pressured us to replace our system. The system is old, but listening to an up-sell when we have hired for repairs is not pleasant. I will be looking into other local companies for the next HVAC work I get done at the beach, and certainly for when I do decide to replace the system!
Description of Work
Re-charge air conditioner and seal some duct work
Category
heating & air conditioning/hvac
John M.
05/22/2017
Jay K.
05/01/2017
Technician arrived at the promised time, was courteous and willing to walk through each component and provide information/concerns. Cleaned system components, tested electrical, freon levels and pressure and changed all filters. He definitely enjoyed his work and took some extra time to make sure that I understood potential future issues. I was very pleased with the thoroughness of the inspection and his willingness to explain as he went. Sure that he could have completed it more quickly without my "assistance" but he was patient.
Description of Work
Service as part of an annual service contract
Category
heating & air conditioning/hvac
Eric S.
11/21/2016
They were very responsive. It was great. It was very good. Ultimately they were not the company we used. They did a very good job. They were higher than another company and the biggest issue was they did not carry the product we wanted.
Description of Work
We got a quote from them.
Category
heating & air conditioning/hvac
Fred F.
04/22/2016
Michael D.
08/03/2015
Heat pump dead after 21 years (miracle). Tech out in 6 hours same day (Monday), quotes Tuesday, signed contract Tuesday, permit Wednesday, install Thursday. Great service. Middle of July 95+ that week. Fair price, quick service, responsive. Paid 1/2 half upfront, got bill for rest a few weeks later... + rebate form. These guys are good.
Description of Work
Replaced heat pump.
Category
heating & air conditioning/hvac
Christina T.
06/22/2015
unknown
Description of Work
I began a maintenance agreement with them for a vacation rental. I feel that I am in good hands. Marcie in the front office told me about the services that are offered and rebates that greatly reduced my bill (to around $150). The technician came in and did a thorough inspection. I know so much more about the system than before.
Category
heating & air conditioning/hvac
Becky O.
03/19/2015
The R A Hoy rep arrived on time and was very polite. He always wore the "blue booties" while inside the house and was extremely thorough. He was very quiet, but did an amazing job cleaning the drains, replacing all four filters, even going so far as to wash off sand on the outside units. One unit was not working properly and he located a loose wire in the attic, repaired it and everything was included in the cost. I was very impressed by the entire company! I will definitely ask for Ian each time I schedule a tune up with them.
Description of Work
The price covers a Spring and Fall tune up on 3 heat pump systems. They also gave me a rebate form for 90.00 per heat pump to submit to Dominion VA Power.
Category
heating & air conditioning/hvac
Michael D.
12/23/2014
Estimator came out promptly and looked over our situation. It took a while to get back the written estimate but once we received it the total was less than two other estimates that we had received. The install was supposed to take an estimated three days but took less time than expected. The workers came in and did what they had to do and were able to work around a distressed dog who was barking her fool head off. The system has been fully functional for over a month now and we have had no problems.
Description of Work
Installed new heating and air system to replace old baseboard heat.
Category
heating & air conditioning/hvac
Candace B.
06/03/2014
I called on Thursday evening, around 4, and services were promptly provide the following day between the hours the company specified. Phillip was a great technician and provided insight on what he was doing throughout the day. I had ac by the end of the day!
Description of Work
Recharged and repaired my ac.
Category
heating & air conditioning/hvac
Michael F.
12/29/2013
Michael T. C.
09/13/2013
Their salesman Bill checked the vents during the estimate and showed me the problem and told me how they would correct the problem. Two other companies gave me estimates but never checked the vents. Installation took one day, excellent crew and salesman.
Description of Work
Removed 12 year old Heat Pump and Air Handler, installed new Maytag Heat Pump and Air Handler. Removed old floor vent elbows that were in-correctly installed in the original installation and installed the correct elbows to allow twice the air movement.
Category
heating & air conditioning/hvac
William W S.
09/03/2013
Carolyn D.
08/05/2013
The original install went well. The only glitch ultimately was that the software that communicates between the heat pump, the thermostat and the air handler needed to be updated. That took two days to figure out. During the original install Hoy was diligent about protecting my carpet. Alas, when the carpet protection was removed, the problems with the software began and my carpet was a total mess by the time it was resolved. Those poor service people must have been in and out of here 50 times! The software problem was totally unexpected. I can live with the carpet deal. In the end I got a quality install for a very reasonable price. I do need to add that when the old equipment was removed there was a lot of mold behind the old air handler. I thought I was going to need to do a major clean up but the installation people insured me that was a part of their service. They were true to their word and that wall looked like it had been freshly painted by the time they were done. I am very pleased with the entire experience. As for the carpet, it needed cleaned anyhow so it was OK. I do recommend R.A. Hoy for Trane heat pumps. FYI: steer clear of the Maytag units.
Description of Work
Installer removed old air handler and heat pump and installed new equipment as well as new refrigerant lines.
Category
heating & air conditioning/hvac
Michael D.
05/28/2013
It went fine. Punctual and professional. It's a 20 year old unit and the tech never pressured to replace. In fact he said it could go another 5 years, run it till it breaks. I know some wouldn't recommend that but for a second home why not? I'll definitely use them for a new unit if the price is fair. Tech provided good tips and sound advice.
Description of Work
Called this morning for a annual checkout on our second home heat pump. They promised today or tomorrow and were here by 2:30 today. Technician took his time and did a thorough job.
Category
heating & air conditioning/hvac
Mel P.
12/20/2012
Everything went exactly the way the estimator described, the guys were prompt, conciencious of my home, and finished on schedule. I was amazed at how much they got done and all in one day. Everything is working beautifully.
Description of Work
Replaced my Hvac system with a new 16-SEER system with air-filtration, programmable T--stat
Category
heating & air conditioning/hvac
Glenn R.
12/19/2012
I have a customer service agreement with R A Hoy. That includes two visits a year to do a preventative maintenance check on our two heat and air units. R A Hoy is always dependable. From the scheduling of the appointment to the actual service visit, they are top notch. Always on time, always courteous, very professional. They have discovered issues on a couple of occasions and completely and promptly handled them.
Description of Work
Preventative maintenance check up on two HVAC units. Measure coolant pressures, check coils and electrical connections. Cycle units on and off several times. Changed the filters too.
Category
heating & air conditioning/hvac
Betty Jo D.
10/11/2012
We bought a beach cottage that had baseboard heat and window air conditioners. They came in and installed everything and were just excellent to work with. They were very prompt and finished the work when they said they would. They cleaned up after themselves and I just cannot say enough good things about them.
Description of Work
They installed central heat and central air.
Category
heating & air conditioning/hvac
Jim M.
07/22/2012
We have used R.A.Hoy since day one. We have ALWAYS been treated with respect and told the truth. Their prices are no higher than any other HVAC company in the area. I always recommend them when asked.
Description of Work
On this particular occasion, the upstairs unit was not working. We called and someone showed up actually much sooner than expected. The tech checked out the compressor and pretty much confirmed what we already suspected, the unit had to be replaced, it was over 20 years old.
Category
heating & air conditioning/hvac
Debra R.
04/05/2012
The company was able to put us on the schedule at a time that we requested. The tech was on time, very professional and friendly. He was very willing to answer all of my concerns and take the time to explain some things that I did not understand regarding air-flow in two different zones. I commended him on the company always sending someone out right away if we had any problems.
Description of Work
This was our contracted yearly inspection so we had already paid for the contract (approx. $273). The tech changed all of the filters and checked all of the systems (we have two).
Category
heating & air conditioning/hvac
Glenn R.
08/04/2011
We have a service agreement contract with R A Hoy. They come out twice a year to check the HVAC system and take any preventative maintenance steps to help keep the system running at optimal efficiency. The technician is always on time, and does his work in a friendly, professional manner. He listens to any issues I may be having with the equipment and checked the system components. I feel like the company as a whole is very reputable and that I was treated fairly. The annual contract they offer is truly the way to go in my opinion. It is also notable that they did the install of the equipment during construction several years ago, but I didn't choose to have the maintenance contract until 2 years ago. Well worth the investment!
Description of Work
Semi-annual preventative maintenance on our 2 HVAC units.
Category
heating & air conditioning/hvac
Other local Pros in your area
Residential ac/heat service, maintenance, and replacement of existing units. Bi annual maintenance agreements. Dryer cleaning. Duct work replacement. Authorized Trane Comfort Specialist. We offer full line of Mitsubishi ductless mini splits.
Angi Certified
Business Highlights
Emergency Services OfferedService Categories
Licensing
Licensed
- Trade License Number
- #13056
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
General Information
Free Estimates
Yes
Eco-Friendly Accreditations
Yes
Payment Options
Check, Visa, MasterCard, American Express, Discover, Financing Available
Senior Discount
10%
Emergency Service
Yes
Warranties
Yes
Services Offered
Installation, Sales, Repair, and Maintenance of Heating & A/C Equipment. Complete line of Indoor Air Quality Products and Services, Duct Cleaning.
Services Not Offered
Ask for details
Frequently Asked Questions & Answers about R A Hoy Htg & A/C
How is R A Hoy Htg & A/C overall rated?
R A Hoy Htg & A/C is currently rated 4.8 overall out of 5.
What days are R A Hoy Htg & A/C open?
R A Hoy Htg & A/C is open:
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
What payment options does R A Hoy Htg & A/C provide
R A Hoy Htg & A/C accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, Financing Available
Does R A Hoy Htg & A/C offer free estimates?
Yes, R A Hoy Htg & A/C offers free project estimates.
Does R A Hoy Htg & A/C offer eco-friendly accreditations?
Yes, R A Hoy Htg & A/C offers eco-friendly accreditations.
Does R A Hoy Htg & A/C offer a senior discount?
Yes, R A Hoy Htg & A/C offers a 10% senior discount.
Does R A Hoy Htg & A/C offer emergency services?
Yes, R A Hoy Htg & A/C offers emergency services.
Are warranties offered by R A Hoy Htg & A/C?
Yes, R A Hoy Htg & A/C offers warranties.
What services does R A Hoy Htg & A/C offer?
R A Hoy Htg & A/C offers the following services: Installation, Sales, Repair, and Maintenance of Heating & A/C Equipment. Complete line of Indoor Air Quality Products and Services, Duct Cleaning.