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Outer Banks Heating & Cooling
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
We have been in business since 1987 and have been offering "Satisfaction Guaranteed ... or Your Money Back!" for over 15 years (visit our website or give us a call for more details). We employ approximately 28 people on the Outer Banks depending on the time of year with summer being our busiest time. Our technicians must pass a drug test and background check before employment. We're fully insured for liability and workman's compensation to protect you and your property. We offer flat rate pricing on service repairs and charge $75.00 for a trip charge to your home during regular working hours and $120.00 after hours. Once at the home our technician will determine your problem and give you a price before making repairs. We accept all major credit cards as well as cash and checks. We also offer 100% financing with approved credit through several different sources for both major repairs and system replacements. Visit our website at www.obhc.com or call us at (252) 441-1740 for more information! Additional emaill - [email protected]. Additional DBA - McAir Inc.
Business highlights
38 years of experience
Services we offer
Installation and repair of air conditioner, blower door testing of homes, furnace, gas pack, geothermal system, heat pump, heating, infrared & thermal imaging, pool heater
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
5.018 Reviews
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Showing 1-18 of 18 reviews
Sam T.
Aug 2016
Excellent.. I had two units that stopped working. One had to be replaced and the other was repaired. I was not pressured to purchase the 2nd unit and was advised that it was easily repairable. Honest without upselling pressure!
Nancy W.
Jun 2015
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Clifford M.
Jan 2015
They are good. There is nothing outstanding but they are not horrible either. They did an adequate job. I would recommend them. If I find a better company then I won’t be using them.
Response from Outer Banks Heating & Cooling
"Thanks for taking the time to give a review. You've been a client for a long time and I really appreciate your business. If at any time, one of our customer service representatives or our service manager can't help you with something to your satisfaction, just ask for me. I'll be happy to discuss any concerns you have. If there is anything we can do to improve our service let me know so we can modify how we're doing things. My primary goal is to keep our clients satisfied with the service we provide. Brian McDonald General Manager"
Robert P.
Dec 2014
unknown
Response from Outer Banks Heating & Cooling
"Hi (removed member name), Thank you very much for your review. It was a pleasure working for you. Maybe if this snow goes away we will be able to enjoy the outdoors and you could see more of your fence! Cheers, Sergey"
Dana U.
Oct 2014
unknown
Eric M.
Aug 2014
unknown
Barbara E.
Aug 2014
It was an excellent service. Their technician came and gave us an overhaul and insight of what he felt like we needed to do. He set us up for an appointment for him to come and install a new one. They were on time for both of those. They couldn't have been nicer gentlemen. The two who installed it worked their tails off. They never complained a bit. They got along well with each other and they knew what they were doing. I gave a recommendation for both the technicians and the estimator too. They were the only ones who said that they were going to do what they did. They were just super.
Response from Outer Banks Heating & Cooling
"Thanks for taking the time to provide a review. Give us a call at 1 (800) 722-3094 any time we can help. Brian McDonald General Manager"
Mike C.
Aug 2014
Outer Banks Heating and Cooling offers a HVAC inspection and maintenance contract for our OBX home. They come out before the summer and inspect the system and perform a system cleaning in the spring and fall. Then they provide priority service if there is a system issue, which is critical if your property is in a vacation rental program.
They are punctual and thorough. The techs and the office are very responsive and accommodating. I find the investment to be both reasonable and effective.
I highly recommend them for service in the Outer Banks area.
They are punctual and thorough. The techs and the office are very responsive and accommodating. I find the investment to be both reasonable and effective.
I highly recommend them for service in the Outer Banks area.
Response from Outer Banks Heating & Cooling
"Thanks for taking the time to enter a review. If there's ever a problem that one of our team members can't resolve, give me a call. Brian McDonald General Manager"
David A.
Jul 2014
We bought a fixer-upper house on the Outer Banks this spring, and one of the things we knew needed major attention when we bought it was the HVAC. Ron took the time to analyze our needs carefully and advise us on how to proceed. We had to wait a few weeks to get it installed, but it was prime season, and they needed to schedule two men for 3.5 days to do the installation. The price was higher than we would have wished for, but I'm not downgrading them for this on Price as this was a more complicated installation than usual given our desires to relocate the heat pumps and run a new length of ductwork and our decision to go with top-line units. (They did give us alternative options at a lower price, but we were persuaded that their first proposal was their best proposal for us.) I do believe the **value** for the price paid was a solid "A" given the quality of the new HVAC units and the quality of the installation from Hugo, Johnny, and Tom. OBH&C consistently came when they promised to come--something that doesn't always happen on the Outer Banks! All the debris was cleaned up and removed. The new HVAC units are performing great. I will be happy to have OBH&C service the new units semiannually. Highly recommended.
Response from Outer Banks Heating & Cooling
"Thanks for taking the time to place a review for us. Give us a call anytime you have a question. Brian McDonald General Manager"
Bruce A.
Jun 2014
The cost was pricey, but the work started on time, finished on time and was performed by two very professional and courteous installers. The work was overseen by a knowledgeable professional who followed the progress from beginning to end and asked us several times if we were satisfied with the on-going installation. Carpets were protected with drop clothes and all debris was cleaned up at the end of each day. At the end of the job, Outer Banks Heating & Cooling filed paperwork for us to receive rebates from both the manufacturer and the power company. We are very satisfied and will use them for periodic maintenance on the new units.
Response from Outer Banks Heating & Cooling
"Thanks for taking the time to enter a review. You chose really nice systems for your home. The Carrier Infinity "Coastal" systems are our top of the line systems for coastal applications and should provide you with substantially improved comfort over a standard system in both heating and cooling mode. They should also last much longer due to the heavy duty outdoor coil design. Thanks for allowing us to take care of your heating and cooling needs. Brian McDonald General Manager"
Stephen S.
Sep 2013
technician arrived on time and worked efficiently
Response from Outer Banks Heating & Cooling
"Thanks for taking the time to submit a review, we really appreciate it. Brian McDonald General Manager"
Robin J.
Sep 2013
Were prompt and responsive. It was for a 2nd home and I had visitors using, so I had to use after hrs service & couldn't wait for normal hrs. Paid the after hrs rate and assume the overall charge was competitive, really don't know.
Response from Outer Banks Heating & Cooling
"Thanks for taking the time to submit a review for our service. Rest assured that we're very competitive when it comes to service. As you mention it was an after hours call on a Sunday, the same work during regular working hours would have saved approximately $100.00. It's actually possible that if you had one of our Performance Service Agreements there would have been no need for the service call at all. During our Service Agreement check up we clean the condensate drain, add up to one pound of refrigerant, and also inspect a lot of other operational components and come out twice a year, all for only $159.00. If there is a need for service during the term of the Service Agreement you would also receive 15% off any necessary repairs and quite possibly extend the life of your heating & cooling system. Thanks again, Brian McDonald"
Robert M.
Aug 2013
All three units were checked for operations while tech was on site. I had noted that one unit seemed to perform inconsistently. Tech found it low on chemical and added it as required. An expansion valve was projected to be replaced but tech found it unnecessary to replace it thus saving me around $456. This honesty and thorough check of my units was one of the reasons I contract with this company for my heating and cooling needs.
Response from Outer Banks Heating & Cooling
"Thank you for the review. Anytime you have a question give Bruce Loughrey, our service manager, a call at 441-1740 and if he can't help you I'm available as well. If I'm out of the office my cell phone number is 573-9182, Brian McDonald"
Rosanna G.
Jun 2013
Nice, professional service. Dealt with warranty even though I did not buy origonal unit from Turk.
Response from Outer Banks Heating & Cooling
"Thank you for the nice review. You are correct that pricing for repairs can be considerable. In the case of your unit we were able to get the factory to pay for a portion of the repair cost even though we did not install the system for you. We recommend annual maintenance on all heating & cooling systems in an effort to extend the life of the system and hopefully prevent this type of major break down and the associated expense before a failure occurs."
David F.
Apr 2013
Fine
Response from Outer Banks Heating & Cooling
"Thank you for taking the time to submit a review. Feel free to contact me personally if at anytime we do not live up to your expectations. Brian McDonald."
Thomas W.
Feb 2013
Brian McDonald and his crew were very professional throughout the entire job - overall system design, specific product selection, system installation and then follow-up. We are located oceanfront in the Outer Banks, so we needed a unit that could stand up to the barrage of salt air, would perform dependably, would run quietly and would be backed by a solid manufacturer's warranty. Brian led us to the proper system - couldn't be happier with it - and the installation and follow up were excellent.
We have since installed internet-capable thermostats so that we can check on settings when we are away from the house and Brian's expertise, installation and follow-up were great here, too.
Overall, we could not have asked to find and deal with a better company for our HVAC needs.
We have since installed internet-capable thermostats so that we can check on settings when we are away from the house and Brian's expertise, installation and follow-up were great here, too.
Overall, we could not have asked to find and deal with a better company for our HVAC needs.
Response from Outer Banks Heating & Cooling
"Thank you very much, I appreciate you taking the time to post. I have to thank my team of dedicated employees because without them we wouldn't be able to provide the best service possible. If you ever have a problem and one of our team members can't resolve it please contact me directly. Brian McDonald"
Mark H.
Oct 2012
We have worked with Brian McDonald at Outer Banks Heating and Cooling before and their work was excellent. He recently replaced our heat pumps and one air handler that were destroyed during Hurricane Irene. He was the most professional and certainly the easiest to work with. His price was reasonable and the work was done in a timely manner. We in fact never saw him or his crew personally because they were working on our beach house and we live 120 miles away. When it came time to reoccupy the house everything was completed. He and his company are one of the few businesses I would have worked with in that kind of situation. Our general contractor said he could do the job but I knew the quality and reliability of Outer Banks and didn't feel comfortable dealing with anyone else.
MIKI W.
Sep 2012
The owner, Brian is great, as well as the woman in the office who handles the phone calls and all technicians who came to our home and office. The one exception, is the guy who came to our home to give us a quote on a new unit. He was condescending and unpleasant to work with. If we did not already have such a long favorable history with the company I probably would not have purchased the unit. Also, he did not advise us on a unit that would give us a tax break.
Response from Outer Banks Heating & Cooling
"I want to thank you for being a customer and thank you also for posting your experience with our company. We work hard to provide the best service possible and we want to make your experience working with us to be a good one. I'm sorry to hear you had an unpleasant experience with one of our team members. We've been providing additional training on the correct ways to interface with our homeowners and their guests and have found that has helped a lot. Anytime you have a problem or question if one of our team members can't help you I'll be happy to. Thanks again, Brian McDonald General Manager."
Licensing
State Contractor License Requirements
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FAQ
Outer Banks Heating & Cooling is currently rated 5.0 overall out of 5.
Outer Banks Heating & Cooling accepts the following forms of payment: CreditCard
Yes, Outer Banks Heating & Cooling offers free project estimates.
No, Outer Banks Heating & Cooling does not offer eco-friendly accreditations.
No, Outer Banks Heating & Cooling does not offer a senior discount.
No, Outer Banks Heating & Cooling does not offer emergency services.
No, Outer Banks Heating & Cooling does not offer warranties.