Last year, I upgraded my windows and doors for energy and home improvements purposes. After hearing everyone in the industry give their best, I chose Andy and True Traditions for the job. I liked working with Andy, because he was willing to answer any question regarding the best for my home. He even talked to my mother to reassure her that I was doing the right thing for the architecture as well as the energy improvements. Andy provided several references and I visited one to see the quality of work in several areas: windows, doors, siding. I also talked to other people and everyone was sooooo happy to recommend True. The actual work was done by Sim, Mike and Gamaro. This three man team was so professional and so courteous and so kind that I was immediately comfortable with them working on the house. I had met Sim when he came to measure and was very satisfied to see how he proceeded. Some people slop measuring and leave room for filler. Sim took accurate measurements because the windows were specific to the openings and the openings were all slightly different. ( all fit to a T by the way.) During the process, various problems with my home revealed themselves. Sim and the guys handled and fixed things and the results were better than I could have hoped. They also brought things to my attention so that I could experience their ideas and processing of the problem, rather than just saying "this is what we are going to do." I felt like they were doing the work, but I was part of the team, because this was my house and they wanted the best for me, and it. I can call if there are any problems, and since this is a weird world, there are problems to be had. Last Thursday, my front door quit closing. I tried very hard to get it to work, and I could not see what was causing the problem. I called Sim, and even though it was after hours, he came almost instantly to see what he could do. Within a half hour, he had it analyzed and fixed. I was grateful, VERY grateful. If I could have gotten to door to close that night, I would have waited until the next day. But I panicked, and Sim came, and my door is better than ever. Choosing True Traditions means choosing smart people who know their quality products, kind people who clean up so well every day that one can't tell they have been there, and professional people who will do whatever they can to make the job successful and the customer happy. I am HAPPY.