Chem-Dry Of The Triad

They were professional and helpful from the onset. The cleaning made a substantial difference in appearance. And, I don't know if it was the dust mite option, or the general cleaning, but it has made a world of difference in my allergies! I will be using this group again.385

Not well to say the least! They were scheduled to come at 9 A.M and called to say there was another emergency and they would be a half hour late. A half hour later they called once again and said they would be another hour late. Two young fellows arrived at 10:30 A.M and I told them to make sure they did not nail the tacking into the new cement along the French drain when they put the carpet back. They told me the cleaning of the carpet would be $120 alone which I thought was overpriced and the padding and the stretching would be another $383, I asked if they would at least clean the steps in the basement since they did 5 rooms at the house I'm buying for $160 and they said that that would be an additional $40. After a heated conversation with Ryan the installer he reluctantly did the steps. After the carpet had dried I went down to check and I found that there was an area in front of my fireplace that wasn't padded and the carpet along the walls was not staying down. I called Ron the owner and he said he would fix the problem and call me the following Monday. So at 2 P.M when I didn't hear from him I called again, Ron apologized for not calling and said he would be at the house in an hour. One of the installers that came on Fri came with him. The fellow said that since that area of the carpet was not turned up they didn't think it needed to be padded!! As Ron was working on putting in the padding they missed I tried to ask him why the price for 1 room was nearly as much as the 5 rooms I had done a week prior he said "Do you want me to finish this our not?' so. I just shut up!I later I asked why the borders where they put the carpet back was sticking up and the younger fellow said "you didn't want it nailed down" So they just left it without being tacked at all. I then asked Ron if they would correct it and he began saying how much more it would cost. At that point I asked them to leave, since I felt I was getting ripped off!!

The carpet looks new. One bedroom has carpet that is 15 years old and looks beautiful. Pet stains and traffic stains are gone. The pile was so high it was a shame to leave footprints on it. Our housekeeper really liked the the only tome and plans to use Chem-dri for her carpet cleaning. One area of carpet was covered with a braided rug for the past five years and was clean under neath. The treatment area came out the same as the covered area. Great job!

They did an excellent job and were fast, they were polite and sent me a thank you note, and they were on time.

They did a very good job. One chair was especially dirty and they willingly reworked that chair until I was satisfied. Furniture and carpet dried quickly and has remained clean. I was very happy and very satisfied with the service. The time lapse (my fault) is why I do not remember the cost; it was quite reasonable for all they did.

Did very nice job, just left it a little more wet than I expected.

I had originally contacted a different Chem Dry provider (it is my understanding that each company is independently owned), but when I asked one of the technicians if he would first do a sample cleaning on a small inconspicuous area to test how the fabric would react, he refused and argued that it was not necessary. Literally 'argued' with me! Said he had cleaned 'lots' of this type of fabric and that there would be no problem steam cleaning it. I was not comfortable with this, so I sent them on their way and did not have them clean the furniture pieces. I then contacted Chem Dry of the Triad, and their technicians arrived promptly at the scheduled time the following business day. As soon as they looked at the furniture (and after complimenting the beauty of the pieces), they told me they were not sure if the fabric could be cleaned with water. They then searched for a tag on the underside of one chair, noted the make-up of the fabric, and one of the technicians placed a call. While he was on the phone, the other technician found the teeny-tiny print on the tag which stated that only a mild, water-free dry cleaning agent should be used. They told me what damage I could expect from steam cleaning, and then thoroughly explained the pros and cons of dry cleaning this particular fabric. In the end, I decided against dry cleaning the sofa and chairs, not because I doubted Chem Dry of the Triad's ability to do a great job, but because the furniture was getting close to needing to be reupholstered anyway. I was VERY impressed with these pleasant, truly knowledgeable, and professional technicians. They in no way pressured me but instead gave me all the information I needed to make an informed decision. More than anything, I am grateful that they took their time to investigate this particular fabric and by doing so, no doubt saved it from being ruined. I highly recommend Chem Dry of the Triad.

My dog had gotten sick twice on this particular area rug. It wasn't terribly expensive, but I loved the colors of the rug with the room I had it in. Chem-Dry presented me with two different options for cleaning and explained the differences in the processes. The gentleman on the telephone was very helpful. Since it wasn't an expensive rug, he actually recommended the less expensive option of cleaning. They picked up the rug the next day and had it back to me less than a week later in beautiful condition. About 30 minutes prior to pick up and drop off the driver contacted me to let me know they were on the way. Everyone I spoke to was very polite and helpful.

They arrived at the scheduled time. They came in and examined the items to be cleaned and then set up their equipment. They cleaned everything as promised and left everything tidy( the cushions obviously couldn't be replaced until dry).

I must say we got off to a bit of a rocky start. I had booked the appointment well in advance and called the day of only to find they did not have me down until the following week. They worked with me and got someone over to do my rugs the same day I had planned on. They did a great job on my rugs so this made up for the mistake of the scheduling error. The price was very fair. I was very pleased.