ALL YEAR COOLING & HEATING

I was impressed with the customer-focused attitude I received from everyone at All Year, and the tech was very knowledgeable.

Logan and Austin did a great job! They arrived on time for the appointment and were very courteous and professional. Logan kept me updated on the progress through the entire process.

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The first thing was that the lines were clogged, the tech came out on a Saturday and told us that he could fix it that Monday. Okay, that's fine, it was a mild weekend and it was kind of working. I received a call from them saying it would not be Monday and that the tech was not supposed to make such promises. They pushed me back till the end of the week. After finally getting that fixed, the compressor went out about a week or so later. I called them and they sent a tech to confirm what was wrong and he said "I'll order it and have it Monday and can fix it Monday or Tuesday." Fine, again, it was luckily going to be a mild weekend. Monday rolls around and I called them to see when they were coming over (my brother was going to meet them there to let them in) they said no, it would be Friday at the earliest since the part had to be ordered. No one told me that! Again, the tech had promised more than they could deliver. Well Friday it's going to be over 95 degrees and I have a 2 year old and no where really to go to keep her cool overnight. We have fans but they only do so much. The woman on the phone offered to expedite the part and could have it a day or two earlier, at this point, I was done with their empty promises (I admit I got a bit distraught and cried a bit since I was so frustrated, I called back later to apologize to the woman for being so emotional and for hanging up mad, it's not her fault, but I was at my wits end), knowing them, they would get the part in but not get out to my house till Friday no matter what. So I called another company and had it filed under my home warranty. The new company got the part in on Tuesday, came over Wednesday and installed it. The only problem is that when he turned the unit on the part that fueled the compressor is bad which caused the compressor to die in the first place. The new guy was astonished that the other techs had not seen this or even checked it. So now we've ordered that other part and the new guy said the moment he has it in his hands, he will have it installed. Then I called All Year to tell them to just drop us as customers and they had the nerve to tell me that since they had tried to expedite the part they were going to bill me for the expedited shipping! I'm not paying for that since their techs not checking systems is what brought me to this point in the first place! Will NEVER use again and will tell everyone that I can to never use them as well.

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The overall experience was very good. All Year sent someone out and they were able to determine the problems and fix them. I would recommend them.

All Year Cooling and Heating was here on time and did a great job. Any company that shows up on time and does a good job, that's all you can ask for. They were fair on the price. They were gentlemanly and professional.

Overall, everything went well. We don't have any problems with the new unit. They also explained everything they were doing which was very nice.