NC Septic & Pump Specialist, LLC

Septic Systems, Sewer Cleaning

This pro has maintained an average of 4.5+ stars throughout their time with Angi.

About us

Family owned and operated Septic company in Kannapolis, NC. Serving all of CLT and surrounding. Level IV installer certified, licensed and insured! With over 6 years of experience, let us show you how septic is done right! We also specialize in pump and panel systems, as well as service line replacement. Contact us to help find a solution for you and your family!

Business highlights

Family Owned & Operated
Emergency Services Offered

Services we offer

Septic pumping, repairs, and routing maintenance. Pump and panel installs or repairs, full septic system installation.

Services we don't offer

Indoor plumbing repairs.

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.927 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
96%
4
0%
3
0%
2
0%
1
4%


Rating CategoryRating out of 5
quality
4.6
value
4.6
professionalism
4.5
responsiveness
5.0
punctuality
4.8

Filter reviews by category

Showing 1-25 of 27 reviews

Srini V.
08/2024
5.0
septic tank
  + -1 more
Very honest, professional and timely service
Description of Work: pump out septic tank

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sabrina T.
06/2024
5.0
septic tank
  + -1 more
Fast. Overall a great job. Quik and gone before I knew it
Description of Work: septic pump out
Rating CategoryRating out of 5
Yes, I recommend this pro

Ron B.
06/2024
5.0
septic tank
  + -1 more
Went very well and they came up with a solution to the reoccurring problem.
Description of Work: Septic Pump Out
Rating CategoryRating out of 5
Yes, I recommend this pro

Reginald R.
06/2024
5.0
septic tank
  + -1 more
Very well, the young man did a great job.
Description of Work: septic pump out and filter replacement
Rating CategoryRating out of 5
Yes, I recommend this pro

David L.
05/2024
5.0
septic tank
  + -1 more
Very nice, courteous workers. They responded quickly and did a great job for a reasonable price. I will be calling them again!
Description of Work: Pumped out my septic tank

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Michael H.
04/2024
1.0
sewer cleaning
  + -1 more
Paid $2100 for incomplete Septic Tank Pumping and received little courtesy from their owner/office! Original quote $500. Requested both sides pumped; they quoted $675 & I agreed. Worker,Lou suggested pumping drain field at tank outlet, adding chemical treatment to drain field, & adding screen on tank outlet all for $2100; I agreed. Went into the house, and when I came out Lou had partially closed hole over tank. Ask why he didn't pump completely; reply: "Company Policy". Inlet side sludge pumped only to six to ten inches from bottom, only Scum and little more pumped from liquid side of septic tank. Owner/office gave me a terrible attitude for not paying with credit card the day of the work, but no one told me that it was required. Paid the next day by credit card after MANY text messages and emails from them demanding payment, but still no mention of credit card requirement(I'm not a mind reader!). Last time I paid Roy's Septic by check $275 for pumping & he dug and lifted the lid by hand, but lost Roy's contact information! Back yard STILL torn up after I worked three afternoons to cover the tank properly, also noticed wet spot & tank might be leaking/overflowing after only ten days. Wife and I noticed that lid was chipped when removed and lifted by the excavator. I requested information on screen installed & chemicals used, and got nothing from US Septic except: "No one has ever ask for that". Paid $2100 for that!
Description of Work: Septic Tank Pumping & servicing

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
5.0
punctuality
3.0

$2,100

Response from NC Septic & Pump Specialist, LLC
[Member Name Removed], the facts surrounding this work has been significantly stretched by you. You were quoted $500 when we thought it was a 1000 gallon tank, once you informed us that it was 1500 gallons we told you $675, this was quoted well in advance of showing to complete the job. We would never force someone to have a remediation completed, but we do encourage it after many years of use, and when the filter / baffle have not been working correctly. You agreed, so we completed the job. We absolutely require payment upon day of service. If you did not offer a check on the day of the job (which we rarely accept anyways due to past incidents surrounding check payment), we have to assume you plan to pay by debit or credit. The invoice was sent day of service, which was a Saturday, and you didn’t pay until Monday afternoon. When the office repeatedly asked that you confirm receipt of invoice your response was that “you were busy and didn’t have time to look, would check in the morning.” That’s just not acceptable. Your attitude was less than accommodating or pleasant as you continued to speak over and use foul language. At that point when the accounts are not cleared over 48 hours, yes, the owner called to collect payment. To clarify, we did completed the pump out, and yes we leave 6-8” of waste to maintain proper bacteria growth and to avoid noxious smells, the “screen” you keep referencing is a baffle / filter in which was installed but you were requesting a serial # which those do not have. As Lou was digging you’ll recall there was a gas odor in which he called the gas company to come and investigate for safety purposes. He was advised that upon completion to not finish covering or packing the area as they were to return for repairs on YOUR gas leak, that was irrelevant and nothing we could do about that. As you’ll note, your complaint is far from the norm. Perhaps you would consider reflecting on the facts surrounding the appointment, the lack of payment or even acknowledging the invoice , and the manner in which you spoke to employees following the service to yield you and answer on why this was a less than pleasant experience for you. Whatever the reason, I assure you whatever issue it is your experiencing right now has nothing to do with our workmanship.

John D.
04/2024
5.0
sewer cleaning
  + -1 more
Great company to deal with. Very efficient and extremely helpful. Would definitely recommend.
Description of Work: Grinder Pump Work
Rating CategoryRating out of 5
Yes, I recommend this pro

Vickie B.
04/2024
5.0
septic tank
  + -1 more
They were great and kept me informed through the entire process. I will be using them again in the future and will refer them to my friends. They even swept the mud off my driveway!
Description of Work: pump out and remediation
Rating CategoryRating out of 5
Yes, I recommend this pro

Courtney M.
01/2024
5.0
septic tank
  + -1 more
Clear and timely communications. Located and pumped our septic tank in under an hour. Would definitely recommend their services to a friend.
Description of Work: Pumping of 1500 gal septic tank

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Amanda B.
12/2023
5.0
septic tank
  + -1 more
Super fast response to inquiry, knowledgeable, and affordable. Will definitely call for any future septic needs.
Description of Work: quoted for permanent solution / pumped holding tank.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Wilsie C.
11/2023
5.0
septic tank, sewer cleaning
  + 0 more
He arrived when promised, He quickly completed both jobs. Cleaned up nicely. Also made future appointment for pumping again before he left. Highly satisfied with his work ethic.
Description of Work: Septic Systems, lid extensions

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Gregory C.
10/2023
5.0
septic tank
  + -1 more
Knowledgeable, honest people to do business with
Description of Work: pump repair
Rating CategoryRating out of 5
Yes, I recommend this pro

Len W.
10/2023
5.0
septic tank
  + -1 more
Very professional and explained everything prior to the work being done. Just a great experience and a great owner/operator. Thanks !!!!!
Description of Work: Routine Septic Pump Out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Heidi S.
10/2023
5.0
septic tank
  + -1 more
Super friendly and very helpful. Upfront and transparent with information to help answer all and any questions or concerns I may have. So glad I chose to call them for the services I needed. Definitely recommend
Description of Work: Routine Pump Out
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from NC Septic & Pump Specialist, LLC
We enjoyed working with you as well! So glad you called ☺️

David K.
10/2023
5.0
septic tank
  + -1 more
Excellent experience, great guys to work with.
Description of Work: pump down grinder station
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from NC Septic & Pump Specialist, LLC
Thank you so much for taking the time to give us a review, [Member Name Removed]! It is much appreciated and we look forward to working with you in the future.

Emilio J.
10/2023
5.0
septic tank, sewer cleaning
  + 0 more
Amazing!! Definitely would hire and suggest to all my family and friends !! Had multiple quotes from multiple companies they were the most reasonable, quick with responses, and professional!!
Description of Work: septic pump out

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Mike S.
10/2023
5.0
septic tank
  + -1 more
We are extremely satisfied with this company! Very professional and friendly, great price, and on time. Great communication prior to arriving to do the work and the day of. They are hardworking and did a great job. We highly recommend NC Septic & Pump Specialist and we will use them next time!
Description of Work: pump out
Rating CategoryRating out of 5
Yes, I recommend this pro

Miguel E.
10/2023
5.0
septic tank
  + -1 more
Coming from a big city like New York I didn’t know much about septic systems. So it was all knew to me. I started to have water coming up in the yard. I noticed that it had a foul smell and a small puddle in the back yard. I contacted a buddy of mine who has a septic tank at his home. He told me to contact a company he used about a month ago. NC septic and pump specialist. He told me that they did a drain field line job for him and that it was awesome. So I called and made an appointment. It was a 9-11 am appointment and they showed up at about 9:30 and even called 30 min before they showed up. He arrived and introduced himself as Gage Martin the owner. I advised him that he came highly recommend by a good friend of mine. I took him to the area that had the puddle . He advised me that it would have to be pumped out and he can let me know more after. After pumping it down he advised me that the tank was in bad shape and should be all the cracks and route’s growing with in the tank. I could see that it was just rotting away. I advised Mr Martin that i was not to up on septic systems. He took his time and explained everything to me step by step. The way it works, what not to put in the tank, how the system actually operates. I asked him to quote me a price for a new tank. He had his office contact me with a quote with in an hour. and pictures of the inside and outside of the tank as well as all the damage to the tank. Also gave me the information needed to contact the people in the city and county to begin the process for the install. Even Help me with obtaining a permit to do the work. The work took about 2 days after I received the permit. I have a new tank and my system is running great. Thank you Gage for going above and beyond. For taking the time to explain all the moving parts of a septic system. Letting me know what to look out for and what not to put inside the tank. He even put me on a yearly check up. They will send me an email and remind me when it’s time to get my tank pumped. Thank you NC Septic & Pump Specialist for making my septic experience not so crappy. Lol.
Description of Work: septic tank install
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from NC Septic & Pump Specialist, LLC
Thank you so much for your kind words, [Member Name Removed]! It was a pleasure to work with you and your family. We look forward to seeing you in the future!

Allison C.
10/2023
5.0
septic tank
  + -1 more
So glad I found these guys! The owner communicated quickly and answered all my questions. He was on time, quick and the pricing was fair. I'll definitely be calling them again to continue service.
Description of Work: Pump out
Rating CategoryRating out of 5
Yes, I recommend this pro

Elma L.
10/2023
5.0
septic tank
  + -1 more
The team was super professional and responsive. Great service and attention to detail!
Description of Work: pump replacement
Rating CategoryRating out of 5
Yes, I recommend this pro

Kasie G.
10/2023
5.0
septic tank
  + -1 more
Wonderful. Gage and his team were very knowledgeable and easy to work with. I would highly recommend their services to others!
Description of Work: pump and panel replacement
Rating CategoryRating out of 5
Yes, I recommend this pro

Megan M.
10/2023
5.0
septic tank
  + -1 more
Great service! Prompt, knowledgeable and efficient service. Would highly recommend!
Description of Work: service line replaced

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tom Cain
10/2023
5.0
Google Review
Top Notch - fast, dependable, affordable, and responsive. A+++
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from NC Septic & Pump Specialist, LLC
Thanks, Tom! It was a pleasure!

Conor Brennan
10/2023
5.0
Google Review
Needed my panel replaced, and needed it fast! Gage came and was done in half a days work! Fairly priced, knows what he is doing, earned a happy customer!
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from NC Septic & Pump Specialist, LLC
Thanks Conor! It was a pleasure working for you, glad to be able to resolve your issue promptly!

Aaron Stottman
10/2023
5.0
Google Review
As a local business owner, it is getting harder and harder to find and refer good tradesmen. NC Septic and Pump Specialist LLC is just that. They take the job seriously and are on it from the first time you reach out to them. Definitely give them a call!
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from NC Septic & Pump Specialist, LLC
We appreciate the review, Aaron, and likewise, we are happy to refer any tile work and flooring to you in the future! Good Tradesmen must stick together!
    • 1(current)
    • 2

Contact information

1000 Robinhood Lane, Kannapolis, NC 28081

www.ncsepticandpump.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 6:30 PM
Tuesday:
7:30 AM - 6:30 PM
Wednesday:
7:30 AM - 6:30 PM
Thursday:
7:30 AM - 6:30 PM
Friday:
7:30 AM - 6:30 PM
Saturday:
8:00 AM - 2:00 PM

Licensing

Insured

Licensed*

Trade License Number
9712
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Septic Systems,
Sewer Cleaning

FAQ

NC Septic & Pump Specialist, LLC is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 7:30 AM - 6:30 PM

Tuesday: 7:30 AM - 6:30 PM

Wednesday: 7:30 AM - 6:30 PM

Thursday: 7:30 AM - 6:30 PM

Friday: 7:30 AM - 6:30 PM

Saturday: 8:00 AM - 2:00 PM

NC Septic & Pump Specialist, LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, NC Septic & Pump Specialist, LLC offers free project estimates.
No, NC Septic & Pump Specialist, LLC does not offer eco-friendly accreditations.
No, NC Septic & Pump Specialist, LLC does not offer a senior discount.
Yes, NC Septic & Pump Specialist, LLC offers emergency services.
No, NC Septic & Pump Specialist, LLC does not offer warranties.
NC Septic & Pump Specialist, LLC offers the following services: Septic pumping, repairs, and routing maintenance. Pump and panel installs or repairs, full septic system installation.
Indoor plumbing repairs.

Contact information

1000 Robinhood Lane, Kannapolis, NC 28081

www.ncsepticandpump.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 6:30 PM
Tuesday:
7:30 AM - 6:30 PM
Wednesday:
7:30 AM - 6:30 PM
Thursday:
7:30 AM - 6:30 PM
Friday:
7:30 AM - 6:30 PM
Saturday:
8:00 AM - 2:00 PM