Mr Rooter of Concord
About us
Your Plumbing & Water Treatment Specialist!
Business highlights
Emergency services offered
26 years of experience
Services we offer
Leak repairs, drain cleaning, faucets, garbage disposals, pressure reducing valves, repiping, water closets, water heaters, water treatment installs & service.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.922 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 64% | ||
| 0% | ||
| 9% | ||
| 14% | ||
| 14% |
Showing 1-22 of 22 reviews
Heather C.
Jan 2016
unknown
Lisa B.
Sep 2015
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Kimberly Z.
Apr 2015
They came to the house and looked under. The plumber needed to go and retrieve a pump and get the water out before he could look further. I am a little confused by this because I don't have a basement and I don't think you can pump out mud. The cost to get the pump and get under the house was about $600, but at that point I had no choice! I needed water that night. After he diagnosed the problem he quoted me a price and did the work. My step dad asked about what they had done and what the cost was and he thought that was way too high.. Lesson learned. Don't take the first plumbers estimate, go to a hotel if necessary. I will not choose to use them again, I will wait and get another estimate first.
Josephine G.
Feb 2015
Their prices were outrageous and I was not satisfied. They did reimburse me some of the amount back because their price was outrageous.
Louis S.
Apr 2014
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Louis S.
Apr 2014
There were absolutely no problems. The work was done professionally.
Mark M.
Nov 2013
BK Plumbing really treated us great!!! Chris is certainly an expert plumber and knows what it takes to please the customer. We recently had a hot water heater replaced and everything went well. From start to finish the project was completed with tremendous attention to detail. Chris made sure that this project was performed well and discussed in detail every step along the way.
I appreciate Brad the owner for providing a plumbing company that is honest and professional.
Thanks,
Mark
I appreciate Brad the owner for providing a plumbing company that is honest and professional.
Thanks,
Mark
JANE S.
Apr 2013
Brad and his crew are great. I have had him do work for me several times. This is the first time Brad himself didn't come out. Kyle was the one who came out and he gave me a lot of good information that was helpful.
Doug W.
Dec 2012
Due to the involvement of a Warranty Co. I was told to contact BK about a water heater that shorted out and was destroyed. After contact was made I was given a day and a 3-hour window of when the plumber would arrive to inspect the unit for needed replacement. I had previously emailed pictures of the damaged unit so they would be aware of what to expect, the model of the unit and what was needed as a replacement. The contact failed to arrive on time and after several calls arrived about 1.5 hours later.
When the time came to replace the unit, I was once again given a 3-hour window of when they would arrive. After once again waiting past the 3-hour window I was told the plumber was going to be an hour late, so I cancelled and rescheduled for another time. On the third scheduled visit, the plumber was AGAIN not on time, and he advised me that he was to going to be late. I told him that there was not going to be another time and I would find someone else to replace the unit and related how disgusted I was with the company. A few minutes later the owner called apologizing and said he would have a plumber at my door the next day and he would also give me a free year contract for discounted services, and other benefits for my trouble. The water heater was installed, the work completed.
To this date I never received the service warranty contract promised me by the owner.
I definitely would not utilize this company for future service, with or without the service contract, and I am very surprised this company is even around today with the poor level of service it provides paying customers.
When the time came to replace the unit, I was once again given a 3-hour window of when they would arrive. After once again waiting past the 3-hour window I was told the plumber was going to be an hour late, so I cancelled and rescheduled for another time. On the third scheduled visit, the plumber was AGAIN not on time, and he advised me that he was to going to be late. I told him that there was not going to be another time and I would find someone else to replace the unit and related how disgusted I was with the company. A few minutes later the owner called apologizing and said he would have a plumber at my door the next day and he would also give me a free year contract for discounted services, and other benefits for my trouble. The water heater was installed, the work completed.
To this date I never received the service warranty contract promised me by the owner.
I definitely would not utilize this company for future service, with or without the service contract, and I am very surprised this company is even around today with the poor level of service it provides paying customers.
Leslie C.
Dec 2012
The technician was friendly, professional, and very helpful. He was able to clear the line without issue, I would certainly recommend them and will hire them again if need be.
Dan S.
Oct 2012
I called the company to complain. Our well pump was broken for 3 days, no water. Someone came out a couple of days later who confirmed the well pump was blown. I asked him to pull it today, then they told me they didn’t pull pumps, they weren’t licensed to do it and I asked why they didn’t tell me that before. As it was I had to call someone else and they replaced it the same day. Later the insurance company told me they charged for two visits when they didn’t do anything, they had told me they wouldn’t charge for the second visit. They also charged me $90.
He also sold me an iron softener ($2200). Another, plumber told me that it doesn’t remove iron, he was right I still have iron in my water. I called them and they sent someone out to make an “adjustment,” I still have iron. I don’t want them back at all.
He also sold me an iron softener ($2200). Another, plumber told me that it doesn’t remove iron, he was right I still have iron in my water. I called them and they sent someone out to make an “adjustment,” I still have iron. I don’t want them back at all.
Margaret W.
Jul 2012
I was happy to have my line fixed, I had no water. But after BK Plumbing overcharged me for the job they performed, I had to pay even more money for the damages they caused. I am NOT a satisfied customer.
Response from Mr Rooter of Concord
"BK Plumbing LLC did go out to the home on 06/13/2012 on an emergency call received after 11:00pm arriving after midnight 12:20am and completing at 2:20am. Our technicians fill out the customer information and problem on the invoice prior to or at arrival. We give upfront flat rate pricing. The member was given an estimate prior to the repair and signed the invoice giving us authority to do the work, agreeing to the price before any work was done. We also have a second signature confirming the work has been completed. We did receive an email Sunday 6/17/12 with the above complaint from the member. The owner tried to contact the member but received no answer. We received another email on Tuesday 06/19/12 from the member. We replied back to this email the same day letting her know that we have attempted to contact her by phone and to call the office and ask for Brad. We never received a call back. We did repair a busted water main at the home at the agreed upon price with the customer. We are sorry that she is having other problems at her home.We cannot refund any money because she has had different/new problems other than the repair we made."
Jeannine P.
Aug 2011
B.K was very responsive to my initial call. They came out very quick and got the job done fast. The crew was very friendly and professional. I was very happy with this company and they were very easy to work with. I was very happy with the price as well. I would use this company again.
PATRICIA M.
Nov 2009
They did a fine job. They are prompt, friendly, and cleaned up well. They made an extra effort to make sure everything was covered during the process. They also mopped and vacuumed both times. We used them through our home warranty company. They went beyond what I expected in making sure the job was done right and cleaning up. He was quite helpful at looking at our bathroom and providing suggestions in what to do there.
Susan A.
May 2009
When they came out to install the water heater they were very professional and seemed to be competent. However when they came out to repair the water heater they did not seem quite so competent. They told me that I had to call and order the parts myself, but they did a good job once I got the parts.
Tracy B.
Jun 2008
It went good. I had some other questions that I needed input on and they were willing to take the time to answer those questions for me. They did a good job when they were here. I liked that they were available quickly.
Susan M.
Jun 2008
The young man who came out was exceptionally nice (a N.Y. transplant). He opened the wall from the outside, and replaced the broken pipe. After the repair inside the wall, he put the wooden siding back in place more securely than I would have thought possible for a siding person and painter to follow up on. We found a couple of large nails and siding pieces on the ground after he was done. May want to be a bit more careful about leaving debris on the ground at the work site.
Roxanne L.
Oct 2007
We met Brad (Owner) at a Home Show where we discussed his units and pricing. He gave us a Home Show Special We later called him for an appointment. He sent a sales representative to our house who did a water test. We then made an appointment with Brad and he came out to install a system for us. We wanted the model like the one we saw at the Home Show but he didn't have that one in his truck. He was so nice and said he could get the one we wanted in a few days. Sure enough, his office called in a couple days and Brad's installer John came by and put the whole system in for us. He was very nice and did a great job with the installation.
Response from Mr Rooter of Concord
"THANK YOU SO MUCH FOR DOING BUSINESS WITH US. IF YOU EVER NEED SERVICE PLEASE GIVE US A CALL. THANK YOU AGAIN & WE WISH YOU THE BEST!"
Leon G.
May 2007
After failing to clear the washer trap, they provided me with an estimate that was 3 times higher than the job cost (performed by another plumbing company). BK Plumbing gave this estimate without ever going into my crawl space to physically inspect the piping.
Response from Mr Rooter of Concord
"THE TECHNICIAN LOOKED THROUGH THE FOUNDATION VENT AND TO ASSESS THE PROBLEM AFTER ATTEMPTING TO CLEAR THE BLOCKAGE. HE DID GIVE AN ESTIMATE TO REPLACE 15 FOOT OF 2" PVC PIPE AND TO REPLACE THE WASHER BOX AND STUB VENT. HE DID ADVISE THE CUSTOMER THAT THE DRAIN NEEDED TO BE REPLACED DUE TO LEAKS AND LOSS OF DRAIN CAPACITY. OUR ESTIMATE WAS A ESTIMATE ONLY. IT WAS NOT AN EXACT QUOTE. WE STAND BEHIND OUR DIAGNOSIS BUT CAN NOT STAND BEHIND ANOTHER PLUMBERS DIAGNOSIS. THANK YOU."
James T.
Oct 2006
THEY CAME OUT AND UNCLOGGED A DRAIN, AND STATED IT WAS FIXED. CHARGED $160.00, TOOK 5 MINS. AND THEN THEY LEFT. 2 DAYS LATER THE DRAIN WAS DOWN AGAIN, WE CALLED HIM TO COME BACK OUT AND RE-FIX THE PROBLEM, HE STATED THAT IT WAS OUR FAULT BY PUTTING MORE THINGS DOWN THE DISPOSAL. HE WANTED TO CHARGE US ANOTHER $100.00 TO COME BACK OUT TO RE-FIX A PROBLEM THAT SHOULD HAVE BEEN FIXED IN THE FIRST PLACE. WE ASKED HIM IF THEY HONOR THEIR WORK, AND HE STATED ONLY FOR NORMAL WEAR AND TEAR. EVEN THOUGH THE JOB WAS DONE JUST 2 DAYS PRIOR AND THE SAME THING WAS HAPPENING AGAIN. WE HAD TAKEN SPECIAL CARE NOT TO PUT ANYTHING IN THE DRAIN TO MAKE SURE IT WORKED. WE STATED THAT WE WERE GOING TO REPORT THEM TO THE BBB, HE JUST LAUGHED.
Tony M.
Oct 2005
PLUMBER WAS QUICK TO RESPOND. SHOWED UP THE NEXT DAY TO COMPLETE THE WORK. TOOK HIM APPROX 1 HOUR. PLUMBER WAS PROFESSIONAL!
Response from Mr Rooter of Concord
"THANK YOU!!!!"
DEBRA B.
Aug 2001
IT WAS FRIDAY, WE WERE HAVING SERIOUS PLUMBING PROBLEMS AND LEAVING FOR VACATIONS OUT OF THE COUNTRY ON THE FOLLOWING MORNING. BRAD SHOWED UP AT 9:30 PM. TO MAKE SURE THAT IT WOULD BE REPAIRED BEFORE WE LEAVE.
Response from Mr Rooter of Concord
"THANK YOU! IF YOU NEED ANYTHING ELSE PLEASE GIVE US A CALL!"
Licensing
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FAQ
Mr Rooter of Concord is currently rated 3.9 overall out of 5.
Mr Rooter of Concord accepts the following forms of payment: CreditCard
No, Mr Rooter of Concord does not offer free project estimates.
No, Mr Rooter of Concord does not offer eco-friendly accreditations.
No, Mr Rooter of Concord does not offer a senior discount.
Yes, Mr Rooter of Concord offers emergency services.
No, Mr Rooter of Concord does not offer warranties.