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Arrow Exterminators Charlotte - 2521024

About us

STEPS® Total Protection System from Arrow Exterminators. Full service pest, termite, mosquito and fire ant protection for your home. Charlotte pest & termite control you can feel good about. Call for free evaluation. Additional DBA - Arrow Exterminators. Additional email - [email protected].

Services we offer

Pest, fire ant & wildlife control., mosquito, termite protection

Reviews
4.712 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
8%
3
0%
2
8%
1
0%
Showing 1-12 of 12 reviews
Nancy K.
Apr 2016
5.0
Yes, I recommend this pro
$375
It's an ongoing yearly. They come once a year. We pay 375 a year. They set big traps all the way around the house. They are very good and if we have any problems or see anything, we call them and they come right out. We've been using them for about 5 years.

Nancy K.
Apr 2016
5.0
Yes, I recommend this pro
$375
They are very good  and if we have any problems are we see anything we call them and they come right out.

Susan Q.
Jul 2015
4.0
$85
A couple of weeks after the service call, I received a bill for $85.00. Because it was the same amount as my yearly service contract, I assumed that my check for that payment had not been posted and sent a copy of the canceled check back with the bill. A couple of weeks after that, I received a call from the company explaining that the $85.00 was for the 6/3 service call. I told her that I did not think that the service call was worth $85. She said she would check on it and call me back. No one ever called back. A couple of weeks later, I received another bill for $85.00. I called the company again, and the person said he would check with the manager, who was expected back in the office later. I expected to get a call later that day, a Thursday. However, I did not get a return call until the following Tuesday. The issue has been resolved, but I am disappointed not to have gotten a quicker response from the company.
Response from Arrow Exterminators Charlotte - 2521024
"Thank you for taking time out of your day to post a review of our services, and thank you for your business. Your 100% satisfaction is our number one goal. In fact, it’s guaranteed. I will be calling today to personally address your situation, and I can always be reached directly at 704-932-4184 or [email protected]. Sincerely, Jim Kazarian Charlotte Service Center Manager"

Kevin H.
Sep 2014
2.0
$79
I called to complain and no one called back ?
Finally I called and reached a Manager, they have been acquired and all new personnel and removed all prior staff.
Very stranger and very uncomfortable to re-introduce people into your home since I have used them for years.
Currently, I have cancelled all service with them due to lack of responsiveness and quality control.
The Mooresville office is NOT the locally owned and staffed as we all knew...
Response from Arrow Exterminators Charlotte - 2521024
"Thank you for taking the time to speak with me today regarding your service with our company from 2009-2013. At Arrow, your 100% satisfaction is always our goal. In fact, it’s guaranteed. We hope we have the opportunity to win your business again in the future. I can always be reached directly at 704-664-2832 or via email at [email protected]. Sincerely, Drew Shetter Lake Norman Service Center Manager Arrow Exterminators"

Whitney A.
May 2014
5.0
Yes, I recommend this pro
unknown

Danny T.
Sep 2013
5.0
Yes, I recommend this pro
$480
They're very punctual. They do good work. They're also very professional and friendly.

Alan E.
Jun 2012
5.0
Yes, I recommend this pro
$30
I have been using Arrow for the past 2 years. Any ratings relating to Arrow would an A.

Rheannon S.
May 2012
5.0
Yes, I recommend this pro
I have been very happy with Arrow except for the last service tech that they sent out..  He didn't show up, and I had a hard time trying to reach him.  He since has been let go. They are easy to get a hold of and are very convenient.  I believe the pricing is competitive. After Arrow is here, the ants are gone, so I think their quality is good. We have been using Arrow for 3 years and I have never had a problem except for that one time, with the one tech.

Sheryl T.
May 2012
5.0
Yes, I recommend this pro
I am very satisfied with them.

Buck D.
Mar 2012
5.0
Yes, I recommend this pro
$290
The sprays that they use are environmentally safe.  They are very professional.  If they are doing shrubs and it's windy, they won't do it.  They will come back for a second trip.  If you call them in between due dates, they come with no extra charge.  Their price is competitive.

Danny T.
Mar 2012
5.0
Yes, I recommend this pro
$75
The guy that comes out is very professional. They are just not technologically advanced. They have to go through paperwork to find my information.

Mary M.
Mar 2012
5.0
Yes, I recommend this pro
They are dependable and I really like that they send the same man. I am very comfortable with him since I have built rapport. Their prices are competitive.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Arrow Exterminators Charlotte - 2521024 is currently rated 4.7 overall out of 5.

No, Arrow Exterminators Charlotte - 2521024 does not offer free project estimates.

No, Arrow Exterminators Charlotte - 2521024 does not offer eco-friendly accreditations.

No, Arrow Exterminators Charlotte - 2521024 does not offer a senior discount.

No, Arrow Exterminators Charlotte - 2521024 does not offer emergency services.

No, Arrow Exterminators Charlotte - 2521024 does not offer warranties.