Lejeune Honda

Auto Service, Auto Sales, Locksmiths,

About us

Financing available. Additional DBA - Lejeune Motor Co. Additional numbers - (877) 509 4896, (877) 763 9231, (877)835 8307, (877) 762 0364 & (877) 509 4896. Additional fax - (910) 346 1341. Additional contact name - Jerry Stevenson, L O Stevenson & Johnny McGuire.

Business highlights

42 years of trusted experience
Emergency Services Offered

Services we offer

Auto sales, accessories, towing, tire change & fuel delivery.

Amenities

Emergency Services
Yes


Accepted payment methods

Financing Available
Visa

Reviews

4.213 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
69%
4
0%
3
15%
2
15%
1
0%


Rating CategoryRating out of 5
quality
4.3
value
4.0
professionalism
4.5
responsiveness
4.5
punctuality
4.3
Showing 1-13 of 13 reviews

lori F.
01/2017
5.0
car sales
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

lori F.
01/2017
5.0
auto repair
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Betsy C.
12/2016
5.0
auto repair, car sales
  + 0 more
Very well (see previous comment)
Description of Work: First, we bought a used vehicle and were very pleased with the process. Second we took that vehicle in for maintenance and have been very thankful that the Service Department seems honest.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

George K.
08/2015
5.0
auto repair
  + -1 more
unknown
Description of Work: Starter motor.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Joseph C.
05/2015
5.0
auto repair, car sales
  + 0 more
I was satisfied with the work they did. It is a large dealership and I was in fairly quickly.
Description of Work: I do all my auto maintenance through Honda dealers and I use Lejeune Honda. The last service was a 50,000 mile service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

CYNTHIA G.
04/2015
5.0
auto repair
  + -1 more
It was excellent because of their personality. Their service is quick. Their waiting area has coffee and tea and it's very nice.
Description of Work: I had an oil change.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Jonathan A.
03/2014
5.0
auto repair
  + -1 more
They helpful, friendly and fast. They offered a military discount.
Description of Work: They cut a new key and stopped the immobilization program. (I provided the key)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Annett C.
03/2013
3.0
auto repair
  + -1 more
It was expensive, but convenient and the staff is friendly.
Description of Work: I have been using the service department of Lejeune Honda.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0


Jeremy S.
08/2011
2.0
auto repair
  + -1 more
We bought our Honda Pilot in 2008. Since then we have experienced nothing but headaches with the service department. From over charging and installing wrong parts to damaging the car and blaming us. We are not alone either. Friends of ours have experienced the same problems with this service department. The service package that was sold to us, and explained at the time of sale, was NOT what we actually got. Every time I submitted a negative survey, I was told how I hurt the department and I was being overly harsh. When a company breaks cars on lifts or damages a wiper during a wash then blames the customer, yes, I will be harsh in a survey, and I will not be apologetic if the survey affects their income. Bottom line, take great caution with their service department and expect the absolute minimum. In fact, in is like pulling teeth to make them do what is on the contract/service plan agreement. When our and quot;freeand quot; oil changes are done, we will sever all ties with Lejeune Honda and we will neither return nor recommend this dealer to anyone.
Description of Work: Oil changes Tire rotations Warranty work Filter changes Flushes

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
2.0
responsiveness
2.0
punctuality
1.0

$100

cheryl B.
04/2011
5.0
auto repair
  + -1 more
DISCLOSURE: We've had problems in the past with the LeJeune Honda Service Department. We were erroneously charged for work we should not have been charged for and we've had 2 transmission failures. BUT THIS TIME WAS DIFFERENT. This time, Larry C. Morgan, the new Service Manager, and Anna Griffey, Service Consultant, met with us; gave us a plan for making the required repairs at no charge to us; provided us with financial credits for work that was covered under warranty for which we were charged; and provided us with documentation on all warranties on work performed. It was clear from the first meeting with Larry that there is a new approach to service work at LeJeune Honda and that Larry is committed to service quality and excellent customer support. He assigned our case to Anna Griffey who stayed on top of everything and kept us informed of progress -- very important given that we were leaving on a 1,000 mile trip just 2 days after our initial meeting with Larry. Larry and Anna made sure the car was ready for the trip. They took our safety and the children's safety as seriously as we did. And, they took the same serious approach to the work performed. Quite honestly, I was apprehensive about going back to LeJeune Honda given our past bad experiences. But, now, thanks to Larry's leadership, I am giving his operation a 100% rating without any reservations. If you've had problems in the past with this dealership and service department -- please give them a try again. You won't be disappointed and Larry and Anna will go the extra mile to make sure you get the quality repair and service and customer support you deserve.
Description of Work: Warranty work: Honda 2000 transmission failure, leaking oil seal, and seat belt failure. All three had previously been serviced by LeJeune Honda in 2010 and early 2011. The original cost of these repairs was about $3,000.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jessica B.
01/2011
5.0
auto repair
  + -1 more
They are great and their prices are good. They are very professional and provide great customer service. Their customer service stands out to me. I had an issue with my car, and they told me to come back and they would check it for free the following week, if I was still having an issue. They would work on it for me. I've been to them twice now.
Description of Work: We used Lejune Honda last December for an oil change. We use them for our car service and oil changes. They also did the 25000 miles check up for me.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Vanessa B.
02/2009
2.0
car sales
  + -1 more
I came to Lejeune Honda to look into a trade in on a used van. Coincidentally the exact van we were looking for had been a trade in that same day but had not yet undergone any of the standard maintenance and clean up procedures. We came back the next day to see it in day light once it had been cleaned up a bit. After being promised that it would still be thoroughly cleaned and scratches attended to by an auto body professional we agreed to purchase. They offered us an amazing trade in value and fair price on the van. It took some finagling but we were able to get an acceptable APR (we borrowed in house) which should not have been a difficult task considering our excellent credit rating. After the paperwork was signed I was under the assumption we'd be taking our sedan home and returning once the maintenance and appearance work had been completed but they handed us the van keys and said congratulations. I immediately asked what the plan was regarding the unfinished work on the vehicle and was assured we would be very well taken care very quickly. I was told my salesman would contact me in the morning to schedule all the work that needed to be done. I wasn't happy with this because I had three car seats I knew I'd be taking in and out, in and out, but went a long because we really needed that extra space ASAP. The maintenance inspection was scheduled next day and went smoothly although it did take an hour longer than promised; no big deal. The body work and interior detail was scheduled a few days later. My salesman brought a loaner vehicle to my home the evening before to accommodate my need for transportation the day of. The van needed to stay an extra day due to low temperatures and paint issues so I kept the loaner another day. When I returned to pick up the van I immediately noticed it had not been cleaned in any way and there was still a large scratch that had not been repaired as promised. At this point I had already removed the three car seats and children that go with them from the loaner to go back into the van. I asked for a manager and explained that the van should have gotten a detail and pointed out the scratch. The manager apologized and assured me they'd get it right next time. I had to take the van because it would be days before they could get it back in. That day finally arrived and my salesman again brought me the loaner. The next day he returned with my van which AGAIN had not been detailed. A few of the specific things I'd pointed out had been cleaned but only these specific things. No professional detail. I had him wait while I phoned the manager and arranged to bring it back in for a third time. I dropped it off that evening and returned the next to a much cleaner van but still in no way professionally cleaned. I was very open about my dissatisfaction but said that after three tries this was the best it'd looked and I would accept it. This was the worst auto purchase experience I've ever had.
Description of Work: Traded a sedan for a used mini van.

Rating CategoryRating out of 5
quality
2.0
value
5.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$22,000

PAMELA C.
10/2008
3.0
locksmith
  + -1 more
I made an appointment for 1pm. I expected that it would take approximately 30-40 minutes to get it done. At 2:20, I asked how much longer and they hadn't even started making the keys. I left approximately 2:45. They eventually offered me my next service on my Honda for free because of the trouble. They also called me up to explain what had happened. The technician cut several keys wrong. I would have appreciated them letting me know that while the problem was going on instead of telling me later.
Description of Work: I went to this dealership to get extra keys made.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$100

    Contact information

    2221 N Marine Blvd, Jacksonville, NC 28546

    www.lejeunehondacars.com

    Service hours

    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    8:00 AM - 2:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Auto Service,
    Auto Sales,
    Locksmiths,
    Auto Accessories,
    Auto Towing,
    Auto Tires

    FAQ

    Lejeune Honda is currently rated 4.2 overall out of 5.

    Monday: 8:00 AM - 6:00 PM

    Tuesday: 8:00 AM - 6:00 PM

    Wednesday: 8:00 AM - 6:00 PM

    Thursday: 8:00 AM - 6:00 PM

    Friday: 8:00 AM - 6:00 PM

    Saturday: 8:00 AM - 2:00 PM

    Lejeune Honda accepts the following forms of payment: Financing Available,Visa
    No, Lejeune Honda does not offer free project estimates.
    No, Lejeune Honda does not offer eco-friendly accreditations.
    No, Lejeune Honda does not offer a senior discount.
    Yes, Lejeune Honda offers emergency services.
    No, Lejeune Honda does not offer warranties.
    Lejeune Honda offers the following services: Auto sales, accessories, towing, tire change & fuel delivery.

    Contact information

    2221 N Marine Blvd, Jacksonville, NC 28546

    www.lejeunehondacars.com

    Service hours

    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    8:00 AM - 2:00 PM