This is my second time obtaining a mortgage from Navy Federal Credit Union (the first was a refinance). Both times, the mortgage process went extremely well . Navy Federal is straight forward, and has shown me nothing but exemplary customer service. They have been quick to return calls. They really care about my interests just as much as their own. Way to go Navy Federal!!! It is rare to find this good of customer service these days! (Of note, in order to become a member, last time I checked, you need a family member that is a member (an uncle that is a member should be fine, I think), or need to be active or a veteran of any branch of service.) - Note, Navy Federal, while based in VA, has locations nationwide.
Description of Work: Obtained a Mortgage. In ref to "Approximately how much did you spend? " I am choosing not to disclose the amount of my mortgage.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Nick J.
06/2012
3.0
banks
 + -1 more
They were not to happy when I filed bankruptcy. They turned from nice to mean really easy. It is typically for federal employees, or if a family member is a federal employee.
Description of Work: I used them for banking.
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
2.0
responsiveness
3.0
punctuality
2.0
Vicki K.
05/2012
5.0
banks
 + -1 more
I have been with them for about 30 years. I do almost all of my banking with them online.
Description of Work: I use this credit union to do my banking.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sam R.
03/2012
5.0
mortgage broker
 + -1 more
I have been using them for 20 years and they are very professional. I will use them again in the future.
Description of Work: I used Navy Federal Credit Union to refinance our house with a better interest rate.
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Service Categories
Banking/Credit Unions,
Mortgage Companies,
Insurance Agencies,
Financial Planning
FAQ
Federal Credit Union is currently rated 4.5 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 12:00 PM
No, Federal Credit Union does not offer free project estimates.
No, Federal Credit Union does not offer eco-friendly accreditations.
No, Federal Credit Union does not offer a senior discount.
No, Federal Credit Union does not offer emergency services.
No, Federal Credit Union does not offer warranties.
Federal Credit Union offers the following services: Lending mortgages, equity, auto & education, savings & check in, direct deposit, savings, checking & money market.