Federal Credit Union

Banking/Credit Unions, Mortgage Companies, Insurance Agencies,


Services we offer

Lending mortgages, equity, auto & education, savings & check in, direct deposit, savings, checking & money market.

Reviews

4.54 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
0%
3
25%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.5
value
5.0
professionalism
4.3
responsiveness
4.5
punctuality
4.3
Showing 1-4 of 4 reviews

Jeffrey O.
09/2012
5.0
banks
  + -1 more
This is my second time obtaining a mortgage from Navy Federal Credit Union (the first was a refinance). Both times, the mortgage process went extremely well . Navy Federal is straight forward, and has shown me nothing but exemplary customer service. They have been quick to return calls. They really care about my interests just as much as their own. Way to go Navy Federal!!! It is rare to find this good of customer service these days! (Of note, in order to become a member, last time I checked, you need a family member that is a member (an uncle that is a member should be fine, I think), or need to be active or a veteran of any branch of service.) - Note, Navy Federal, while based in VA, has locations nationwide.
Description of Work: Obtained a Mortgage. In ref to "Approximately how much did you spend? " I am choosing not to disclose the amount of my mortgage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Nick J.
06/2012
3.0
banks
  + -1 more
They were not to happy when I filed bankruptcy. They turned from nice to mean really easy. It is typically for federal employees, or if a family member is a federal employee.
Description of Work: I used them for banking.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
2.0
responsiveness
3.0
punctuality
2.0


Vicki K.
05/2012
5.0
banks
  + -1 more
I have been with them for about 30 years. I do almost all of my banking with them online.
Description of Work: I use this credit union to do my banking.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sam R.
03/2012
5.0
mortgage broker
  + -1 more
I have been using them for 20 years and they are very professional. I will use them again in the future.
Description of Work: I used Navy Federal Credit Union to refinance our house with a better interest rate.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    1171 Western Blvd, Jacksonville, NC 28546

    www.navyfederal.org

    Service hours

    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Saturday:
    8:00 AM - 12:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Banking/Credit Unions,
    Mortgage Companies,
    Insurance Agencies,
    Financial Planning

    FAQ

    Federal Credit Union is currently rated 4.5 overall out of 5.

    Monday: 8:00 AM - 6:00 PM

    Tuesday: 8:00 AM - 6:00 PM

    Saturday: 8:00 AM - 12:00 PM

    No, Federal Credit Union does not offer free project estimates.
    No, Federal Credit Union does not offer eco-friendly accreditations.
    No, Federal Credit Union does not offer a senior discount.
    No, Federal Credit Union does not offer emergency services.
    No, Federal Credit Union does not offer warranties.
    Federal Credit Union offers the following services: Lending mortgages, equity, auto & education, savings & check in, direct deposit, savings, checking & money market.

    Contact information

    1171 Western Blvd, Jacksonville, NC 28546

    www.navyfederal.org

    Service hours

    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Saturday:
    8:00 AM - 12:00 PM