cash pools

Stay away from them. Everything about the whole thing was just a mess. They didn't show up on time half of the time and they tried to rip me off with one liner. I checked what I bought and they told me what I had bought and I actually just happened to be looking in the box and I found out it was a different smaller millimeter gray line which was exactly a little bit but it wasn't what I thought I was going to get. It was a shoddy performance. When the work was done, I had to do a lot of the work myself to bring it up to the standard I wanted to bring it to. It's over and I will not use them again and I hope no one else will either. After I argued with them, they brought the price down so it was not actually too bad in the end but it took a lot of doing to get them to agree to that besides the fact that they were going to charge me $500 extra for a liner that I didn't even have. I was lucky to be on the spot. Unfortunately, it might be a long time until I have to get that thing replaced but they taught me a lesson. I heard other horror stories from somebody I bumped into and they had actually much worse than I did. The only reason I used them was they were the representative of Medallion Pools in this area where I live and that's why I went to them because I have an old Medallion pool and I figured they were the right people to go to but the professionalism didn't exist.

Chris Cash/ Cash Pools broke ground Dec.7, 2011  today is july 27 2012  our pool is still not finished, and we can't swim in it. Chris Cash sold us a bill of goods. our pool is terrible. that man LIED to us repeatedly, First his boys got in some wreck and killed the hole crew, that was a horrable event. that happened in the beginning of January 2012. we tried to be respectful, gave him a month before calling to find out about getting our pool done.  2 weeks ago he stood in my driveway and told me he tried to commite souicide by cutting his wrists, he actualy showed me the scars, then told me that he can't stand the pressure of everyone complaining to him all the time and is gonna go bankrupt, close his bisiess and open up under another name so he can start over...wont return our calls. just hired another company to finish it, but we're still out our salt generator, and our ladder for the deep end. we had to go out and buy all the equipment to clean the pool, and worst of all there is a leak someplace in the pool, oh, and no cover...

From start to finish it was extremely stressful, maddening, frustrating, irritating and a terrible decision on our side hiring this company

In planning for our pool we contacted between 5-7 pool contractors for recommendations and a quote.  Cash Pools was the quickest to respond and offered ideas on the type and size of pool.  We decided to go with a one-piece fiberglass pool and Cash Pools was the lowest in price offering to do extra work involving removal of an existing septic tank at no extra charge.  The preliminary work involving permits, certification and  regulations for installing a pool in coastal area was much more than anticipated.  Chris Cash spent extra time on the phone and face-to-face meetings with permit specialists, engineers and planning departments to obtain permit approvals.  Though frustrated with the process, Chris never mentioned that this would cost more due to the extra time.  After all permits were acquired he started the process of removing the septic tank.  An individual wanted the tank so Chris took extra care and time in removing the septic tank so it could be used again.  He then excavated and prepared everything for the placement of the pool.  The one-piece fiberglass pool was delivered and Chris arranged for a crane to lift and place the pool.  All plumbing, electrical and accessories were installed with-in the next few days.  This pool was installed at my vacation home so I was not able to be present for all work but Chris communicated with me on every phase of the installation.  He made sure I was informed and offered ideas when problems arose during the process.  I could not have been more pleased with the overall project and would recommend Cash Pools for any pool or hot tub installation. 

It's almost 10 months since we signed the contract with Cash Pools and the project is STILL not done. DO NOT USE THIS COMPANY FOR ANYTHING! Here is the letter we wrote to Mr. Cash: Mr. Cash, I’m writing this letter probably more for closure for me than for you. It appears that you are going to try to cheat us one more time by not installing the safety cover that was in our contract. For the life of me I don’t understand how you’re still in business or how you can look at yourself in the mirror in the mornings. “Your pool is our reputation” definitely isn’t an accurate assessment of your business. We are definitely not satisfied with numerous issues that have occurred during our ‘business’ with you – the major items I will list below. 1. You broke ground on this pool 17 June 2010. Here it is 7 April 2011 some nine months later and you still haven’t finished the project. 2. You embezzled our money and used it for other projects. You admitted to this on the phone with my wife on more than one occasion. 3. You tried to install a used spa, and then when confronted and shown proof (sun-faded dials that could not have happened in a brand new hot tub) you continued to lie about it. 4. You misjudged the measurements for the spill-over into the pool. After trying to ‘install’ a cheap piece of plastic, you then had to build an inferior rock formation so the water would reach the pool. 5. Your customer service skills (including your wife’s) have been completely unprofessional. You and your staff have acted like your company was the victim throughout this ordeal. I’ll be glad to show you the 5-page paper my wife has kept documenting each and every ‘work’ day and phone call she has had with you or your wife. ..or the 100+ photos taken of your ‘work’. 6. On 22 February 2011 the worker hauling dirt out of our yard broke our rear gate latch and of course you tried to lie your way out it. 7. The skimmer was installed in a manner in which the basket can’t come out due to your brilliant design. 8. The special ‘cement treatment’ that you installed to cover up the cracks in the cement that you couldn’t afford to fix is now peeling and does not cover up the cracks. 9. There are still visible cracks in the cement. 10. The net (off the pole) used to skim the pool surface disappeared after your last visit on 28 February 2011. 11.You have been telling us that you’ll deliver the safety cover “as soon as I’m in your area” when your business is located only 20 minutes from my house. I’m also suspicious that some of the items you installed are not brand new. When I have the time I’m going to research the serial numbers to see what used pool items are in my backyard. Too bad you don’t really conduct business by your slogan “Your satisfaction is my reputation” or “your pool is my reputation”. Your slogan should be “Give me your money and I will screw you”. You can bet we’re not done with this issue and your shoddy work. I’m going to share this (by email) with all my friends in Jacksonville and encourage them to share with their friends to get the word out about you. I’m also going to contact the Jacksonville Daily News to see if they would be interested in doing a little story on our ordeal. Perhaps I will also contact a local TV station. And of course the thought of legal action is still there, especially if we do not see the delivery and installation of the safety cover. I expect you don’t have the safety cover. If you do, you probably don’t have the right size and would more than likely perform an abortion like you did with the hot tub. I understand that you have told my wife that we do not owe you the remaining money on the contract. I suppose that is to appease us somewhat because of the difficulties we have experienced. I can tell you that it doesn’t help…because of the shoddy work that is permanently in my back yard and your absolutely appalling customer service. In closing I would like to further discuss this with you personally. I would be more than happy to meet with you. AGAIN. I DO NOT RECOMMEND THIS COMPANY FOR ANY WORK!!!