Airflow Masters Heating and Cooling Inc.

Heating and Air Conditioning

About us

Since 2007, we have been providing our customers in Jacksonville, NC and the surrounding areas with quality, dependable and honest heating and air-conditioning services. Through honesty and hard work, we strive to provide our customers with a professional repair, maintenance and replacements services. Your satisfaction is our main priority and we are unhappy with the quality of services we provide, until you are 100% happy with our overall service and workmanship that you receive. We are knowledgeable and experienced with many types and models of furnace and air-conditioners, which allows us to provide you with excellent workmanship in any of the following categories: Air Conditioning Ducts Furnaces Heating If you would like more information on the services that we provide at Airflow Masters Heating & Cooling, call us today and we will be more than happy to assist you with any questions or concerns you may have.

Business highlights

18 years of trusted experience
Veteran Owned & Operated
Emergency Services Offered

Services we offer

Residential heating & cooling, maintaining major brand of furnaces, air conditioners & heat pumps. Air Conditioning Ducts Furnaces Heating

Services we don't offer

Do not do duct cleanining.

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

Check
Financing Available

Photos of past projects

Reviews

4.932 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
72%
4
0%
3
3%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.7
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Filter reviews by category

Showing 1-25 of 32 reviews

Jennifer L.
03/2025
5.0
heating & air conditioning/hvac
Β  + -1 more
They came out quickly, diagnosed the problem and are now ordering a part. Everyone has been amazing and listened to every word of my rambling nonsense. I have no idea how the heater works, or what things are called, but they listened and understood it all. I will definitely be calling them in the future.
Description of Work: They did a diagnosis of my system and then replaced a "board", my husband said it's a relay.
Rating CategoryRating out of 5
Yes, I recommend this pro

Corinna R.
04/2024
5.0
heating & air conditioning/hvac
Β  + -1 more
Easy and fantastic!!! The air got hot as heck in my house when the upstairs system stopped working. They were able to get a tech out same day, which was a huge relief when the temperature spiked here.
Description of Work: Capacitor replaced

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$269

Glenn F.
03/2024
5.0
heating & air conditioning/hvac
Β  + -1 more
Perfect from start to finish
Description of Work: Replace relay

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$327

Kenneth Fischler
02/2024
5.0
Google Review
Alway have excellent service. We bought our two new units from AirFlow Masters with the maintenance plan, worth every penny. James runs a great business.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Airflow Masters Heating and Cooling Inc.
Thank you for your positive feedback, Kenneth. We appreciate your business and look forward to serving you again.

Thomas Michael
02/2024
5.0
Google Review
REFRESHING! Old-school courtesy and integrity delivering a great product at a reasonable price. These gentlemen CARE about the quality of their work and reputation; a rarity these days. Bless you!
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Airflow Masters Heating and Cooling Inc.
Thank you, Mr. Michael! We truly thank you for your review and allowing use to take care or your HVAC needs.

elaine jones
02/2024
5.0
Google Review
Mr James and his crew has always done a excellent job on my 2 homes, they know what they are during. Real reasonable and prompt. I recommend Mr James, airflow masters to anyone and you will be satisfied and very pleased. Thank you airflow masters.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Airflow Masters Heating and Cooling Inc.
Thank you, Ms. Elaine! We appreciate you and your review.

Dominique Takish
02/2024
5.0
Google Review
Vince and James were prompt and followed through professionally with my need to get my HVAC system repaired and running! Their response and resolution time were far quicker than expected! I am sincerely grateful, and I 100% recommend them! They came out twice for 2 totally separate requests, and both times and services were done promptly. They were patient with my list of requests and explained what would be done and why very well. My experience with this company was excellent both times! Thanks again, James and Vince. You provide outstanding service!
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Airflow Masters Heating and Cooling Inc.
We love seeing happy customers like yourself! That's why we always strive to offer the best. It's feedback like this that makes us show up every day with a smile. Thank you!

Lynette Ward
02/2024
5.0
Google Review
Excellent customer service from James and his crew. He kept me aware every step of the process. Equipment just installed so no issues, but I cannot imagine Airflow will not have thorough follow through. I feel very comfortable sharing that I feel sure you will be pleased with this company. I requested them based on their online reviews and my initial interview. Their initial thorough review was the best I have ever received. Also, James came across as 100% trustworthy. Thank you James for making an unpleasant situation not unpleasant. πŸ˜€
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Airflow Masters Heating and Cooling Inc.
Thank you, Ms. Lynette! We're grateful for your kind words and glad that and our team provided excellent customer service. Your trust means a lot to us, and we're glad we could make your situation a little easier. 😊

Heather R.
08/2021
5.0
heating & air conditioning/hvac
Β  + -1 more
Our air quit on us at night and the next morning we found Airflow from Angie's List and called them to see what the problem was. They came right out the same day, fixed it. Thankfully it was just the capacitor and nothing worse. They were very quick and efficient. Will definitely use again. It was $240 for service and repair, very reasonable. Will definitely use again for our needs. Thank you to our service man, Mike Plante for helping us!
Description of Work: Repair/Replace capacitor

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

Dan M.
02/2020
5.0
heating & air conditioning/hvac
Β  + -1 more
Truly excellent. The office staff set the appointment at my convenience . Their tech was on time and quickly identified the trouble and restored my customers service. We have been using their service from early in their start up days. We are always satisfied with the service and value using Airflow Masters.
Description of Work: restore service in a rental unit with a valued tenant

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

bob C.
02/2020
5.0
heating & air conditioning/hvac
Β  + -1 more
when very well. found the problem and returned next day to complete repair
Description of Work: repair of hvac

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$875

Andrew J.
01/2018
5.0
heating & air conditioning/hvac
Β  + -1 more
James the owner is honest, expert, and onsite. All employees are pleasant and professional. Returns calls, answers main number, sticks to the estimate, and communicates well and completely. Prepared a thorough analysis of the home to provide proper sizing of unit. Brought system up to current standards and code. I couldn't be happier with the results. First class job.
Description of Work: Complete replacement of HVAC system and all duct work on beach home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,900

Lori T.
09/2017
5.0
heating & air conditioning/hvac
Β  + -1 more
Very well. Service tech is friendly and knowledgeable. 2nd time I've used Air Flow Masters and will call again if work to be done.
Description of Work: Air duct stopped up. Not blowing any air.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Dorothy M.
07/2017
3.0
heating & air conditioning/hvac
Β  + -1 more
. I called and they were able to come the next day so they get an A for responding so quickly. They needed to change the capacitor which did not require very much time and is not a difficult job. They charged me 75.00 for a 25.00 online part and 130.00 for labor! So i am giving them a C rating based on cost. That is all they did not clean the unit or anything else. They did have to drive down the road to get the part but if they had it with them it would have been a 15 minute job.
Description of Work: My air conditioner was not working.

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$205

Response from Airflow Masters Heating and Cooling Inc.
We are sorry that you do not think that the price is fair. There is something called cost of doing business & parts found on line are not the same parts that we use. If a customer wants us to diagnose the problem & they get their own part on line we have no problem with that, just pay a service call & your more than welcome to order the part on line. As a business there are a lot of factors that play in how we come about price in order to stay in business. we have a lot of customers who says that our prices are fair. The $75.00 is our standard service charge or diagnosis charge, The $130.00 was the part & labor together. We appreciate the business and the review but it is not totally accurate.

Anthony C.
07/2017
5.0
heating & air conditioning/hvac
Β  + -1 more
Outstanding! These 2 gentlemen came in identified the problem and quickly/efficiently resolved it. Very professional, and knowledgeable. Highly recommended!!!
Description of Work: Cleared drain line and adjusted primary drip pan which was causing water to build up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Melvin J.
07/2017
5.0
heating & air conditioning/hvac
Β  + -1 more
They knew exactly what they were doing. ? It was like a ten point procedure they went through on the one they serviced. ?And the one that was working, he went down and looked at it, replaced the part, and didn't charge me for doing it. ?I did pay for the part, but that's all he charged. I'm not saying they would do that every time, but another outfit I talked to wanted to charge almost a whole service charge again, just to talk to the other end of the house to check on the other unit. ?They did a good job. They actually got here a day before they said they would.
Description of Work: They serviced one air conditioning system and repair another unit at the other end of the house that was not working.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Christopher M.
07/2017
5.0
heating & air conditioning/hvac
Β  + -1 more
On extremely short notice, James and his team were onsite and were very efficient in the performance of the work. Even though they had a 20-point inspection and cleaning list to do for a small flat fee, they were meticulous and did not rush anything. In fact, when it came to monitoring refrigerant levels, James took several readings to establish correct information. At all times, James took the time to explain his work and process, answering my many questions politely and professionally. Faced with a possible expensive repair, James did troubleshooting to establish that it was a faulty part. Instead of trying to get me to pay him for the part and repair, he advised me that the part was still under warranty and to contact the people who installed it. That showed me both his character and his skill in his craft. James provided me with advice that saved us money in both short and long term, and i highly recommend him.
Description of Work: We needed a seasonal inspection, cleaning, and evaluation of our air conditioning system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Crystal B.
05/2017
5.0
heating & air conditioning/hvac
Β  + -1 more
Wonderful. Very Fast, Friendly and Affordable. I Highly Recommend
Description of Work: AC Repair, Leak Check and Estimate on a New Install

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JAMES J.
05/2017
5.0
heating & air conditioning/hvac
Β  + -1 more
Good. Found issue that would have caused trouble later.
Description of Work: AC inspection

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Carl S.
04/2017
5.0
heating & air conditioning/hvac
Β  + -1 more
I told Mike that I had replaced the thermostat to a programmable one after researching Youtube about a constant on air handler fan. I also told Mike the air handler worked for a couple of weeks but then nothing would happen - no fan, nothing. I was worried that I may have fried something in the process of replacing the thermostat. Mike listened and immediately explained the possible remedies and prices of component replacement, ie. transformer, etc. Mike went to work and looked at the air handler. After a couple of minutes he had the system up and running. Cause of my grief; a blown 5amp fuse. Mike said, since the unit is 16 years old, either I crossed a wire when installing the thermostat or the fuse failed due to age. Mike checked the rest of the system to include the outside unit. Overall, I was very happy with his professionalism and knowledge.
Description of Work: Diagnose a non-functional HVAC system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Diane K.
12/2016
5.0
heating & air conditioning/hvac
Β  + -1 more
Great, they checked out the system, answered all my questions, and helped me with the maintainence plan.
Description of Work: HVAC checked and serviced after hurricane.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John C.
08/2016
5.0
heating & air conditioning/hvac
Β  + -1 more
unknown
Description of Work: Repaired AC system, process and repairs went well, they kept me informed at all times.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,885

Harold C.
07/2016
5.0
heating & air conditioning/hvac
Β  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Jennifer E.
06/2016
5.0
heating & air conditioning/hvac
Β  + -1 more
Called this company this morning, after being ripped off in previous years by a different one, asking to schedule someone to come out and look at my unit. The company got me in today! The technician, Mike, called to say he was on his way, arrived promptly, and got right to work. He was personable and walked my nosey butt through the steps he was doing. He immediately noticed damage to the bypass. It was a cut that was more than likely put there and not fixed by the previous company, he fixed that. Then checked the cool to find it iced over. He deiced that. All the while walking me through the steps and even adding pleasant conversation into the mix. After that he checked the levels and added the refrigerant and made sure everything was in working order. He even cleaned up the areas in which he worked. I will definitely be using them in the future and highly recommend them! He made sure to tell me if within the next few days I notice it is not working right to give them a call and they will come out and make it right.
Description of Work: Fixed a tear in the bypass, deiced my AC coil, and added refrigerant.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200
    • 1(current)
    • 2

Contact information

216 Summersill School Rd, Jacksonville, NC 28540

http://www.airflowmasters.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Insured

Licensed*

Trade License Number
L.29198
Trade License Locale
NC
Trade License Authority
North Carolina Board Examiners of Plumbing, Heating & Fire Sprinkler Contractors
Trade License Expiration
12/31/2025
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning

FAQ

Airflow Masters Heating and Cooling Inc. is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Airflow Masters Heating and Cooling Inc. accepts the following forms of payment: Check,Financing Available
Yes, Airflow Masters Heating and Cooling Inc. offers free project estimates.
No, Airflow Masters Heating and Cooling Inc. does not offer eco-friendly accreditations.
No, Airflow Masters Heating and Cooling Inc. does not offer a senior discount.
Yes, Airflow Masters Heating and Cooling Inc. offers emergency services.
No, Airflow Masters Heating and Cooling Inc. does not offer warranties.
Airflow Masters Heating and Cooling Inc. offers the following services: Residential heating & cooling, maintaining major brand of furnaces, air conditioners & heat pumps. Air Conditioning Ducts Furnaces Heating
Do not do duct cleanining.

Contact information

216 Summersill School Rd, Jacksonville, NC 28540

http://www.airflowmasters.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed