HydroHelp911

basement waterproofer

About us

HydroHelp911 has been helping property owners repair their foundations and solve their moisture problems in North Carolina for many years. The company started out as Advanced Ventilation Solutions which grow quickly in crawl space repair and basement waterproofing, but we did very little in terms of ventilation services. This caused our company to re-evaluate the brand to reflect our core services and companies future direction, thus HydroHelp911 was born and ready to service the residents of beautiful North Carolina!

Business highlights

8 years of trusted experience

Amenities

Free Estimates
Yes


Accepted payment methods

CreditCard

Reviews

4.613 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
8%
3
0%
2
0%
1
8%


Rating CategoryRating out of 5
quality
4.8
value
4.8
responsiveness
4.3
Showing 1-13 of 13 reviews

Michael R.
03/2024
1.0
Stay away! My project date was postponed 3 times and with each email notification I received, it stated this is a TENATIVE DATE. Frustrated, I canceled the contract only to discover that in the fine print of the contract language, HydroHelp911 gets to keep 35% of the total project cost. They chose to enforce the contract to the letter. My initial deposit was gone! All terms and conditions in their contract are written to defend HydroHelp911 legally. Again, they chose to enforce these terms even after 3 delays. Potential customers beware.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0


Roxanna S.
04/2023
5.0
Jeremy and Austin were pleasant, engaging, hardworking, and competent workers for HydroHelp911. They arrived on Monday and started working immediately. They had to remove wet insulation, rotted floor joists, and replace piers and add jacks. They showed me pictures of their work in progress and asked me if I had questions and explained the answers clearly. They installed a French Drain and added a vapor barrier. Even though the time allotted to complete all their jobs was 10 days, they completed everything in 6 days and cleaned up everything from my yard. I would recommend this company for the thoroughness of work done and for the early completion of the job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Roxanna S.
04/2023
5.0
Jeremy and Austin were hardworking, competent, and thorough in the completion of their jobs. They completed everything in 6 days instead of the allotted 10 days. They explained the jobs and even took pictures of completed work. They were engaging and professional and very polite. JJ Evans kept in touch with them and with me as the work progressed. I now have new floor joists and support beams, a vapor barrier, and a French drain to take away excess water. 5 Stars!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$48,252

Gary H.
06/2022
5.0
Our sales rep Tyler did an excellent job explaining the project. Ryan and the all the installers did a real professional job on the install. Overall we are very pleased and would highly recommend Hydrohelp 911 thanks .

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Barry C.
10/2021
5.0
I discovered continuous high humidity under my house. Called HydroHelp911 because a friend recommended them. HydroHelp911 came and made recommendations and explained what was needed. The price was very reasonable. The work was completed in a timely manner. I would use HydroHelp911 again and will recommend HydroHelp911 to my friends.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

$2,145

Jeff L.
07/2021
5.0
I discovered mold in my crawlspace and contacted a few contractors to bid mold mitigation. HydroHelp911 was the only one that showed up on time and actually called 15 minutes prior to confirm we were still expecting them. Their estimator (Danny) was professional, thorough and answered all of our questions. Later on that night (as promised) their quote was emailed to me. My wife and I decided to hire them to remove old insulation, perform mold mitigation, install a vapor barrier and install new insulation. Danny explained up front that they were about 6 weeks out from being able to start the work. I appreciated his honesty. About 4 weeks later we started to get updates from their office manager Kyla with estimated start dates. They started within 1 day of their original start date estimated 6 weeks earlier. Their crew showed up on time, prepared and went right to work. They did a great job and cleaned up when they were done. These days it is almost impossible to find a company tht shows up when they say they will, performs the work as discribed and follows through on all their promises. I would Highly recommend HydroHelp 911.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$4,500

Karen T.
07/2018
5.0
Owner (Cory) was courteous and professional. Work was done in a timely fashion. Worked with company, and followed all protocols. Would highly recommend this company for any ventilation issues. Well priced too. Very satisfied! Karen T.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Julio M.
03/2018
5.0
The Advanced Ventilation Solutions team was very punctual, professional, and prices were fair. They kept me up to date with the progress of the work and finished when they said they would. I definitely recommend them and will hire again, if needed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

richard p.
01/2018
5.0
Good work & everything was done as said ,

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
4.5

Yes, I recommend this pro

maureen b.
12/2017
5.0
I don't live near the house I had to have work done on but Advanced Ventilation went in and took care of everything and also kept me informed at all times as to their status and what needed to be done. Hope I don't need their services again but if I do I will call them again. Cory did a great job explaining things and kept me informed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Tom R.
12/2017
5.0
Cory was very informative and knowlegable. The work was done very well.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
1.5

Yes, I recommend this pro

will g.
11/2017
4.0
.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
4.0

Yes, I recommend this pro

derik l.
11/2017
5.0
Excellent work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

    Contact information

    111 Iron Station Rd, Dallas, NC 28034

    http://www.hydrohelp911.com

    Service hours

    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    Closed
    Sunday:
    Closed

    Licensing

    Licensed*

    Trade License Number
    L.86971
    Trade License Locale
    NC
    Trade License Expiration
    12/31/2025
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    basement waterproofer

    FAQ

    Monday: 8:00 AM - 6:00 PM

    Tuesday: 8:00 AM - 6:00 PM

    Wednesday: 8:00 AM - 6:00 PM

    Thursday: 8:00 AM - 6:00 PM

    Friday: 8:00 AM - 6:00 PM

    Saturday: Closed

    Sunday: Closed

    HydroHelp911 accepts the following forms of payment: CreditCard
    Yes, HydroHelp911 offers free project estimates.
    No, HydroHelp911 does not offer eco-friendly accreditations.
    No, HydroHelp911 does not offer a senior discount.
    No, HydroHelp911 does not offer emergency services.
    No, HydroHelp911 does not offer warranties.

    Contact information

    111 Iron Station Rd, Dallas, NC 28034

    http://www.hydrohelp911.com

    Service hours

    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    Closed
    Sunday:
    Closed