THOMPSON HEATING & COOLING

I've used THOMPSON HEATING & COOLING for years. And Jeff has been one of the most trusted folks I deal with. I'm a native Charlottean, and Jeff's the best I've ever know in the area. I'll never call anyone else.

Oh gosh, I don't even know, because I am a regular customer I think THOMPSON HEATING & COOLING gave me some kind of special rate, so I have no idea. They are just great to work with and very fair on pricing and always reliable. 

He's great. He's a little bit more expensive than other people he service makes up for it. He's great he's the owner and the one that comes to your house every time so I trust him.

The first thing Jeff did was put a Band-Aid on the current system. This made it so we could stand to be in the house. They took about a week to put in the entire system. They were clear in all their communication, and gave us an itemized bill to explain what we were paying for. We had no idea how much a new system would cost, so they answered all our questions (we had a lot!). They returned every phone call and email, showed up early every day, and they were very professional. We appreciated them so much and would refer them to anyone in need of a new system. They are great at what they do, and they are even better people. They even send Christmas cards to their customers!

Service and communication was excellent. Leading up to the service, there was contact and expectations of time set. He was on time, and very professional. Previously, we had used a big name company as we were under a new home warranty. That company was a 4 hour window and a not so friendly person. We were very pleased with the small company personal service we received this time and will gladly use them again. Being a small company did have one drawback, and that was having to reschedule 1 time. We were just having routine service, and there was a heat wave that shifted priority to those with broken/no service. I had no issue at all with this. It was completely understandable. They were in communication the entire time, actually asked about changing my slot instead of just doing it (as another company has done to me in the past). This respect for me as a customer, was wonderful. They understand we are all customers and have made commitments to us regardless of our needs over another. All that actually increases my willingness to work with them again.