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The Bell Group of the Carolinas, LLC
Outdoor Lighting - Plan and Install, Outdoor Lighting Repair, Designer - Landscape,
About us
Our main goal is to offer our customers with an affordable and professional service that they can rely on. We take pride at striving to be the best in the business. We are specialized in service and repair of existing systems. We also install irrigation systems, up-fitting of existing systems, as well as consultations. As well as irrigation work, We also take care of landscape lighting, drainage, and fencing. We are always on time and have the customers as our number one priority. Look forward to working with you at your home or business.
Business highlights
Emergency services offered
8 years of experience
Services we offer
We are "The Irrigation Professionals"...... We offer: Irrigation Maintenance Contracts. Irrigation Installation. Irrigation Repair. Start-up. Winterization. Back Flow testing. Outdoor lighting repair and installation. Drainage installation and repair.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.613 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 0% | ||
| 8% | ||
| 8% | ||
| 0% |
Showing 1-13 of 13 reviews
Richard B.
Jun 2024
The Bell Group winterized my irrigation system in 2023 and when I reached out to them to turn my system back on in 2024, they never returned phone calls or made an attempt to schedule an appointment. I ended up hiring another irrigation company (BYLT Management) that was highly rated on Thumbtack and other lists and actually much cheaper than the Bell Group. Not only did BYLT return my phone call within 30 minutes, they also came out the same day, reactivate my system and checked all the zones. They also discovered that when the Bell Group winterized my system they removed the casing plug to my pump and never replaced it, so I had to purchase a new one. The Bell Group is not only unprofessional, they are also incompetent. Take my advice, use another irrigation company!
LOREEN R.
Aug 2020
They were scheduled to come out for a estimate. Never showed up or returned phone calls to set up new time. Wanted to use local company! Very unprofessional
Response from The Bell Group of the Carolinas, LLC
"Mrs. [Member Name Removed], We were suppose to come to your home on 8/12 @ 5:00 to give you and your husband an estimate for new installation. We called the number that we had on file to let you all know that we could not get there due to and earlier call. We advised that we would not be able to make it and that we needed to reschedule the appt. We did not hear anything else from y’all. This is the first time that we have heard anything back from y’all on the matter. We looked through our call records and emails and there was nothing from the numbers or emails that we had on file. We have no problem giving you an estimate for your home. We are sorry that this has happened. Please let us know what we can do so this doesn’t happen in future. Thank you."
Kathleen S.
May 2020
Appointment was made for Monday, 5/04/20, but he did not show up. He called later in the day and said he'd be out shortly. Never showed up and didn't call. By Thursday afternoon I telephoned him to ask him if he planned to come by to do the repair. He never called me back. I hired someone else on Friday morning who came right out and had the job done in no time. Not sure what his problem is, but he has a pattern of ignoring text messages and phone calls. I guess he doesn't need the business after all.
Response from The Bell Group of the Carolinas, LLC
"[ MEBER NAME REMOVED ], We apologize for the inconvenience that we may have caused you. We were out of the office with the birth of our daughter and then had a issue with the office phone voicemail. We have always liked working with you and your husband. This is the only time that you have had an issue with our company so we are not sure the BAD habit of not returning your call. Again we apologize for the inconvenience."
Kathleen S.
Aug 2019
The first time they were supposed to come, they were late. We had to call and reschedule. Once they came, we weren’t here and couldn’t see that anything had been done. But the leak they were supposed to address seemed fixed so we paid them. A month later it’s leaking again. We have left several messages and have yet to receive a response. So we will never give them business again.
Response from The Bell Group of the Carolinas, LLC
"Ms. [Member Name Removed], When we first came out, you are correct. We were late. We did call to let someone know we were running behind. I met your husband. We went over what was to be done. We told him that we would be back the next day, which we did and repaired leak. We came back the following day to turn the water on. Your husband was there and I showed him what was done. We did not hear anything since then. Nothing was the matter. I received 2 messages from your husband and 1 from you that I received yesterday. (There was issues with our vmail) that Verizon fixed yesterday. I called your husband as soon as I received the messages . Signal was bad on the phone. We disconnected from the phone and I sent him a text message yesterday. No response. Then today we receive this review. We did reach out to y’all to fix the repair. I will attach the text message that I sent yesterday am to this feed."
Sara L.
May 2019
Went well!
Response from The Bell Group of the Carolinas, LLC
"Thank you for trusting us with the repairs of your system. It was a pleasure workin with you all."
Chris H.
Mar 2019
Jeff (Owner) called within a day of my request for service through Angie's List. The service was scheduled for Tuesday @ 8:30. Matt (technician) showed up on time. Matt was very professional and explained what he was doing. The invoice was emailed to me by 12:00 that day to pay online. Price was very fair. I was very impressed with this company from start to finish and plan on recommending them to anyone who needs this type of work done. Great Job!
RAYVELLE S.
Mar 2019
I cannot say enough about the initial timely appointment, as well as the excellent service, willingness to explain everything. Jim (owner) was very systematic as he explained and was troubleshooting the origins of the problem - which turned out to be more than an irrigation problem.
Brian P.
Sep 2018
Jeff has been my Irrigation Guy for almost 2 years. We received several bids for a zone addition job to our system. We were glad we chose The Bell Group. The job was completed on time for a fair price. Jeff also Winterizes our system in the fall & re-starts it in the Spring. I am happy to say that I do business with The Bell Group. If you have an Irrigation need call them.
Response from The Bell Group of the Carolinas, LLC
"Thanks for the kind words. It’s our pleasure."
Sharon M.
Aug 2018
Excellent, Jeff and crew traced the wiring using test equipment and located a short in the wires going to the defective control valve. Fixed the short and everything works great now. Both were professional and Jeff definitely knows his irrigation systems. I would use The Bell Group again.
Response from The Bell Group of the Carolinas, LLC
"Thank you for letting us take care of your issues. Look forward to working with your family I. The future."
Amy G.
Jul 2018
We replaced an existing foundation irrigation system with a drip line system in November 2017 when we re-landscaped the front of the house. In April 2018, I noticed a large leak coming from the foundation bed; enough to flood a large section of the front yard. We had difficulty contacting Jeff but after several attempts were eventually successful. Someone/Jeff? came out and inspected the drip line and told us that the drip line was fine and that the yard was soggy because of the rain. Afterwards when I checked, I noticed the same large leak so I took a video of the problem and sent it along with an email asking for someone to come back out and reevaluate. Although I sent a total of 3 emails asking for someone to contact me, I never received a reply. I contacted another company who came out on 7/2/18 and they found that one of the main pipes was never glued together. When the system was turned on, the water pressure would separate the pipes and leak. This company has an A listing on Angie's list but I noticed that most of the reviews were from 2016. Something has obviously changed since then. The only thing prompt or professional about their service was the $75 bill that I received.
Response from The Bell Group of the Carolinas, LLC
"We have been taking care of this property for almost two years. Have never had a problem. When they called us, we were there within 2 days. We had received zero phone calls from this homeowner about this issue. We would have had no problem to come back out and repair free of charge. Once we found out about this, we did not charge them for our service as they were not satisfied. The only way that we did found out about all of this, is from this review."
Michael O.
Mar 2018
Perfect, poor initial design by previous company was corrected.
Response from The Bell Group of the Carolinas, LLC
"We thank you for letting us help you with your irrigation system."
Rich G.
Dec 2017
Jeff Bell came out and did a full irrigation installation w/ a 2 hp lake pump for our Lake Wylie home. He did a great job and we're very pleased. Our only complaint was that he was a few weeks late in getting to us, presumably as he had other ongoing jobs that delayed him. But we got the installation done in time and it appears to be working well. He has since come out and winterized the system for us, and will return in April to crank it back up for the spring/summer season. I have no problem recommending him, as he is quite knowledgeable and professional.
Greg H.
Aug 2017
Excellent quick and thorough work done.
Dick N.
Aug 2017
All excellent
Response from The Bell Group of the Carolinas, LLC
"Thank you for the continued business. It is a pleasure working with you."
John S.
Jun 2016
He does a great job!! He has done other work for us in the past and he is great to work with!! We will be using him again.
ANDREA F.
Jun 2016
Installation was quick and the fence looks great.
Eddie F.
Apr 2016
Jeff showed up as promised and came back multiple times to finish up due to weather interruptions. He was very flexible in adjusting things to suit as work progressed. He builds everything on site with high grade materials and does not use big box prefab materials. I had several quotes and Jeff was actually the lowest but I got more than in some of the other quotes. He is very friendly and does high quality work, most of it himself. He brings along a helper or two but he is always there. This is not one of those deals where an estimator comes by and then another crew shows up to do the work, You are dealing with the same person all the way through which prevents misunderstandings and miscommunication. Highly recommended.
Licensing
State Contractor License Requirements
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FAQ
The Bell Group of the Carolinas, LLC is currently rated 4.6 overall out of 5.
The Bell Group of the Carolinas, LLC accepts the following forms of payment: CreditCard
No, The Bell Group of the Carolinas, LLC does not offer free project estimates.
No, The Bell Group of the Carolinas, LLC does not offer eco-friendly accreditations.
No, The Bell Group of the Carolinas, LLC does not offer a senior discount.
Yes, The Bell Group of the Carolinas, LLC offers emergency services.
No, The Bell Group of the Carolinas, LLC does not offer warranties.