Matthews Fence and Supply Co

One of the owners repeatedly told me that mine was "a small job" and they would squeeze me in after completing larger jobs. Maybe that is why they changed my appointment time more than once. Don't expect the courtesy of a phone call. They will email you and hope that you are glued to your inbox so that you will know they are not coming. They will show up when it is convenient for them, not the customer. And if you point out their lack of courtesy, they will threaten to cancel the job.

Excellent customer service, wouldn’t use anyone else.

unknown

My experience went very well until they messed up on the proposal and they needed to add an additional 500.00 to my bill while they were already in the process of installing my fencing.  Even though I felt beat up with the mistake. All in all the fence went up and they did a great job. I would recommend them to all.

I had actually reached out to Matthews Fence back in March when I originally purchased my place. I mostly worked with Tracy who came to do the initial measure. She was very patient with my 'attention to detail' and offered good suggestions. April also responded to an email I had sent with some follow up questions with a ton of helpful and considered information. For a variety of reasons it took me much longer than I had planned/anticipated to decide on what I wanted and get my HOA approval for my plan, but Tracy was great all along.
They showed up exactly the week she had told me a couple of months before when I signed for the estimate. Tracy came out the morning of install and worked with me to make sure we were all on the same page with regard to the fenceline and the placement of the gates. I have a large Siberian Husky and I'm always wary of any gaps given their typical desire to escape any fence. Tracy and the lead installer (Isaiah - I think I'm remembering that correctly?) were great in helping me visualize some areas where there might be some gaps and worked with me to ensure I was comfortable with how it would be. I have a heavily sloped yard that is also a very irregular shape, so I'm sure it wasn't the easiest install, but they were super fast, and did an awesome job (i.e., when you look at the fenceline, the level is consistent and it looks entirely cohesive). At one point, I did realize one of the 'angles' they were getting ready to set posts on was outside of the line I needed to hold per my HOA approval and without question they made the change with the perfect customer service attitude.
I did get pricing from another place and it was very much comparable; so while I certainly would have liked to spend less, I have no reason to believe the quality of the product and certainly the customer service aspect warranted the price.
In the end, I LOVE the new fence!! (And my dog appreciates being able to hang out under the tree and watch the construction down the street :-).) Based on my experience, I would absolutely recommend Matthews Fence. 

unknown

They installed the fence quickly despite a lot of rainy days. The owner came and checked in the progress a couple times, returned our calls right away. It looks perfect, we are very happy.