Matthews Fence and Supply Co

One of the owners repeatedly told me that mine was "a small job" and they would squeeze me in after completing larger jobs. Maybe that is why they changed my appointment time more than once. Don't expect the courtesy of a phone call. They will email you and hope that you are glued to your inbox so that you will know they are not coming. They will show up when it is convenient for them, not the customer. And if you point out their lack of courtesy, they will threaten to cancel the job.

Excellent customer service, wouldn’t use anyone else.

I called Matthews Fence twice for an estimate to replace a double gate at my home. Both times I spoke with a woman there who said she would have someone come and give me an estimate. Neither time did I receive a visit or follow-up call.

unknown

I contacted Matthews Fence for  a quote to replace existing privacy fence.  It most mostly phone tag since they don't answer the phone.  At one point I made another call to see if anyone would pick up, and they did.  I spoke with a nice gentleman and made my appointment for today at 900 am.  Once I was home I had a message from Matthews Fence and a female stated she got my message for an estimate?  and to call to set up for an appointment.  I called back and left a message stating that I had already spoken to a gentleman there and that he agreed to meet me at my home for the estimate.  Appointment date was today and no one showed up !!  I called and left a message for them to contact me about my missed appointment....no call back...Not calle7ing for there services again.

My experience went very well until they messed up on the proposal and they needed to add an additional 500.00 to my bill while they were already in the process of installing my fencing.  Even though I felt beat up with the mistake. All in all the fence went up and they did a great job. I would recommend them to all.

I had actually reached out to Matthews Fence back in March when I originally purchased my place. I mostly worked with Tracy who came to do the initial measure. She was very patient with my 'attention to detail' and offered good suggestions. April also responded to an email I had sent with some follow up questions with a ton of helpful and considered information. For a variety of reasons it took me much longer than I had planned/anticipated to decide on what I wanted and get my HOA approval for my plan, but Tracy was great all along.
They showed up exactly the week she had told me a couple of months before when I signed for the estimate. Tracy came out the morning of install and worked with me to make sure we were all on the same page with regard to the fenceline and the placement of the gates. I have a large Siberian Husky and I'm always wary of any gaps given their typical desire to escape any fence. Tracy and the lead installer (Isaiah - I think I'm remembering that correctly?) were great in helping me visualize some areas where there might be some gaps and worked with me to ensure I was comfortable with how it would be. I have a heavily sloped yard that is also a very irregular shape, so I'm sure it wasn't the easiest install, but they were super fast, and did an awesome job (i.e., when you look at the fenceline, the level is consistent and it looks entirely cohesive). At one point, I did realize one of the 'angles' they were getting ready to set posts on was outside of the line I needed to hold per my HOA approval and without question they made the change with the perfect customer service attitude.
I did get pricing from another place and it was very much comparable; so while I certainly would have liked to spend less, I have no reason to believe the quality of the product and certainly the customer service aspect warranted the price.
In the end, I LOVE the new fence!! (And my dog appreciates being able to hang out under the tree and watch the construction down the street :-).) Based on my experience, I would absolutely recommend Matthews Fence. 

unknown

unknown

They installed the fence quickly despite a lot of rainy days. The owner came and checked in the progress a couple times, returned our calls right away. It looks perfect, we are very happy.

It looks great! They did a good job. They were on time, they were fast, and the quality was top notch!

I got them from Angie's List. They were on time. Their cost was good. They seemed to know what they were doing. The work was done 2 weeks ago. I hope the quality is an 'A', it has only been 2 weeks.

.

I used Matthews Fence to build a fence around my lot in 2005. At that time they were very slow to respond to my request for an estimate, but I did eventually get the estimate hire them for the job. The quality of the fence is average. I contacted them again in December 2013 to rebuild the gates in the fence, which are now sagging badly. I consider this normal wear and tear and not a problem with the original construction. I was told that someone would be out within a week and they would email me an estimate. After 4 weeks I had not gotten the estimate. I have since called 2 more times and not gotten a call back. Needless to say I will be contacting other companies to do the work.

Very professional and friendly. Out of three companies, Matthews' price was highest by $1,000. Chose another company. Had no further contact with Matthews.

The fence around our backyard was very old and falling apart, so we decided to have a new one built. We got quotes from 3 different companies that had been recommended by acquaintances (we didn't belong to Angie's List at the time).
The lady from Matthews Fence was the ONLY person to point out that the fence could be expanded in one area (compared to the existing fence) to give us more room in the yard while still staying within our property line. The expansion was only a minor cost increase. We liked how she thought and quot;outside the boxand quot;.
Of the three quotes we got, Matthews Fence was the high middle quote (near the highest). We used another company's quote to talk them down a little, but it definitely took some haggling compared to other companies I've worked with.
We tore down our old fence ourselves (to save money), and they were able to place the new post holes in places other than where the existing concrete was at. The workers arrived as scheduled and did the job quickly over 2 days. I watched as they worked, and they did a good job of measuring things and making sure the fence was level along the way. Each board was fitted individually. They had some difficult areas to work around, and the fence looks very good all along the way.
There is only one section on an inside corner of the fence that they pieced a little weird. It looks like maybe their measurement was off by about 6 inches. I wasn't so happy with that part. When I questioned the follow-up guy about it, he seemed to have a bit of an attitude about it, which kind of tainted our experience with them. But we were VERY happy with the look of everything else.
Within a month, we had a couple of boards warp and pop loose. Someone from the company somewhat grudgingly came and fixed them. Later we had another board that did the same thing, which we fixed ourselves so that we didn't have to deal with them again.
Overall we were very happy with their suggestions and their work. I've seen MANY fences that don't look as good as ours. The fence is now 5 years old and still solid and nice looking. I think as long as they do it right the first time around - so you don't have to deal with them afterwards - they're a good company to work with.

the installation went fast, too fast. I feel they used a little less concrete than they should have, but we will see in time. They did not take their time to ensure that everything was level. They did great in creating a solution to put a gate on an un-level opening where the gate was cut to the slope of the hill. Pleased with that.
Where they went wrong was in follow through. I found that some of the picket sections were not level and they took several phone calls and two trips out here to figure out how to fox the level fences.
They never said we are sorry we will fix that, they never admitted the fence was installed wrong they just said we will be out to fix that. If it had only taken one call and they came out and fixed it that would have been a great experience.
BUT IT TOOK OVER 6 CALLS and 1 MONTH to get the simple picket issue somewhat resolved.
They also had a truck that leaked fuel on our drive way. They had a rug to catch it with but they did not catch it. When I told the owner about this he just investigated what the liquid was and never apologized for the fact that I had to clean up the fuel.
Also they did not ask me if I wanted them to spread the dirt along the fence. IF they had I would of said NO. Pick up the excess dirt dont make my dog come in with dirt on his feet.
So I had to clean up the diesel fuel, the dirt, I also had to fill in one hole that they forgot to backfill.
They need to slow down and acknowledge the customers concerns, address these concerns, and look like you care about how the customer feels about their quality of work!!!

Great

We went with a different company as apposed to Matthews Fencing because we ended up having a better feeling about them. Matthews was fine we just felt the other company was more knowledgeable about improving the fence from a security standpoint, etc.

I dealt with Theresa and she was warm and friendly. We have been very pleased with their work and I was wonderful from start to finish. We even changed our minds several times throughout the project, and Theresa was more than patient.

Wayne came over to give us an estimate. We shopped several local fence companies. Matthews was not the cheapest, but Wayne was the most knowledgable of all and also had a brick layer for the column we wanted. He had wonderful suggestions for areas of the yard that concerned us (we had a new puppy) and saved us quite a bit of money on things that we thought we wanted but did not really need. They were punctual, did the job in the time they said it would take, addressed any concerns we had about the fence, and were great all around. This was a big investment into our home and we wanted it to be done perfectly. We have no complaints. Wayne came over anytime we had questions and was a pleasure to work with. We had several friends recommend Matthews Fence and we are extremely pleased with the job.

They came out promptly to give me an estimate and to mark off where the fence would go. The fence builders came out soon after and built a nice fence...only they built it partially on my neighbor's property. The Matthews representative decided that the survey of our land was incorrect and therefore had the fence built where she thought it should go. The fence builders managed to cut my neighbor's phone line in the process. The next three or so weeks were a huge headache. Wayne (the owner of Matthews) tried to strong-arm me into paying him for the fence (which I wouldn't). He finally came out to my property, I showed him exactly what happened, then he agreed to re-do the side of the fence that was on my neighbor's property. His crew came out soon after and fixed the problem. This whole process was a huge pain.

Contacted Wayne at his store and asked him to come by our house to bid on moving our fence and adding gate. It took several more phone calls before I could get him to the house. He was quick to provide a great bid but nothing in writing. He also did not take any notes on the job. I agreed to let Matthews fence do the work. Wayne advised it would be 7 to 10 days before they would start the job. Two weeks later, no word from Wayne. I started calling to get a status and no response. After one more week I awarded the job to another Fence Contractor. I left a voice-mail (no one seems to ever answer the phone) that I was no longer letting him do the job. The next day I found Wayne's Bus Card in my Door with a note to call him. I did but again no call back.

Timely and meet commitments. Satisfied with results.

They came when they said they would, did a great job, and the fence looks great.