IDEAL ELECTRIC

Built a pool and this company was subcontracted to do the electrical. When they ran the line underground, they never returned to fill the hole, just put 2 1x4 pieces of lumber on top of the hole. Good thing we rarely use the door where the hole was because the hole was 2 feet deep. When it was time to turn the pool equipment on, the heater was not wired correctly and a communication wire was completely missing. Pool company contacted Rick at Ideal Electrical to fix the problem and the first available day was 4 weeks later. UNACCEPTABLE!!! Your company screws up and you tell me that this is how you work. You make mistakes and don't bother to fix them because you're "booked for the next 5 weeks". Customers are not a priority to this company and this is not good business practice. When you screw up, you get your *** in gear to fix it because your reputation is on the line. I don't care if you're booked, you fix your mistakes before you move on to other jobs. Want to know why? Because the person who wired it incorrectly in the first place might be committing the same mistakes on EVERY SINGLE JOB SITE. Now you're playing catch-up on multiple sites, wasting time and money, just because you don't feel like making time to fix YOUR known mistakes. I DEFINITELY WOULD NOT RECOMMEND THIS COMPANY!!!!

The guys were so polite and knowledgeable! They found some things that a previous electrician had done wrong and were able to go over it clearly with us. They were on time and really seemed to know what they were doing. They told us that they really enjoyed working for the owner of the company!

Upon contacting, I was provided a quote for techs coming to the house. The quote was for $95 (plus tax), and over the phone we were told it would be about an hour. The techs came, and they were quite professional and courteous. They did a great job, located the small issue and also confirmed that our system was in good shape and all was safe. About an hour later, they left. The next day, I received an invoice for $125 (plus tax). When I emailed about the difference between the quote and the invoice, I was informed that the quote only covered "about 45 mins" of work (not detailed in the quote) and that this was only a minimum (which I did understand.) When I explained that there certainly a bit of a misunderstanding in the way the numbers were presented, there was simply a "thank you for your business" response. While it is not a huge difference in price, that difference is in relation to the small number quoted. I fear that if I had been quoted $500, the invoice may have been around $700 in the end. The work was done right, they were professional in all they did; however, I am giving a lower overall grade because I feel like there was a little bit of a bait and switch between the quote and the invoice, and personally I am not a big fan of those types of surprises. I am not saying don't use them... I did get my money's worth. I am just saying be sure you understand completely what is on the estimate / quote and ask a lot of questions so that you are not surprised when it comes time to pay up. Not sure if this is a common thing with electricians in general, but in this situation, there felt to be a bit of "switcheroo" going on. Oh, and they charge a 3% surcharge for credit cards. While this IS in the fine print of the estimate, it is not something that stands out... so just be aware of this if you plan to pay by a credit card.

Great- discussed what was needed and they went right to it.

The company rep came in to evaluate the job and sent me a written quote the same day. On the day the work was to be performed, the techs arrived on time, kept me apprised during the entire time and finished within the time estimated. They cleaned up and took the packaging with them. I was very pleased and have already committed to additional projects.

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I can't say enough good things about Ideal Electrical Services. Right from the first meeting with Jeff this was a great experience. He carefully went over my list, gave an estimate the next day and we scheduled the work. I had to postpone one time but it was no problem and we were able to quickly reschedule. The workers arrived on the due date on time and meticulously went about accomplishing everything on my list. I would recommend this company to everyone who cares about maintaining their home!

Again they did a great job.  They are number one on my list for electrical work.

We made an appt. with Jeff Little to assess the work that was needed and to get a price quote, which we received promptly and at a reasonable rate.  Once we scheduled the work, Shane and Jeff arrived on-time and called ahead to inform me they were on their way.  They were courteous and professional and all work was completed promptly, at the quoted price.  They also don't mind taking the time ensure customers understand what they are doing and why.  The work area was cleaned up / restored to it's original condition.  I was very satisfied with the workmanship and professionalism and plan to use their services again soon.

Jeff was prompt in providing an estimate that was fair. He fit us in several days early and performed the job prompt and professional. Will use them again for any future work.

on time, clean job site, listened to my requests and did the work professionally. Got their name from an office mate who also had good results with them.

Jeff was extremely polite and professional. He stuck to his original estimate even after an inspector required much more work than expected to be done to approve everything. The extra work had to do with existing electrical that Jeff had not installed or modified. Jeff even paid to purchase and personally installed a 3 ft. interlocking rubber decking around the (portable) hot tub despite our offers to pay as we did not think it was his obligation. Jeff thoroughly cleaned up when the job was complete, he was prompt, and always responsive to our questions. We had never met Jeff before we called him for an estimate. We also received an estimate from another electrician that was much higher than Jeff's. We highly recommend Jeff Little and will definitely call him for any future electrical needs.