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Helms Heating & Air Conditioning
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Heating, Air Conditioning, Indoor Air Quality Family owned & operated since 1979 30-40 Employees.
Business highlights
Emergency services offered
46 years of experience
Services we offer
Residential & commercial installation, maintenance, repairs, replacement of heating & air conditioning systems.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.688 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 2% | ||
| 3% | ||
| 1% | ||
| 6% |
Showing 1-25 of 88 reviews
Debra S.
Jan 2019
Austin was very professional and knowledgeable. He arrived on time and finished the service in a timely manner. I would definitely recommend Helms heating and air to my friends and family.
Response from Helms Heating & Air Conditioning
"Thank you for sharing, [Member Name Removed]! We’ll see you in the Spring!"
James L.
May 2018
Extremely well.
Response from Helms Heating & Air Conditioning
"Thank you, Mr. [Member Name Removed]! I'll pass your kind words to Jhovani."
Paul F.
May 2018
Technician arrived on schedule. Performed tests and provided understandable feedback. Office staff and technician both professional, courteous and answered our questions.
Response from Helms Heating & Air Conditioning
"Thank you for your business and your feedback, Mr. [Member Name Removed]."
Steve W.
Apr 2018
Technician Jhovani was on time to perform the service and was courteous, thorough, and professional. He was willing to patiently answer any question I had. Same for Dion, who had provided the initial estimate and helped me understand what was needed and what was not. Both men were easy to deal with, quite responsive. I had spoken to Amy about the arrangements for the visit. Her professionalism and demeanor were in pleasant contrast to a less skilled office mgr of another company I had spoken with before contacting Helms. She knows how to deal with a customer, follows up well, knows her business. Final price was as estimated and agreed upon, no surprises. Recommending Helms is an easy task...good folks over there.
Response from Helms Heating & Air Conditioning
"We greatly appreciate your feedback and are happy that you were excited with your experience!"
Louis C.
Apr 2018
They quickly identified and repaired the system We also signed up for maintenance agreement
Response from Helms Heating & Air Conditioning
"Thank you for your feedback!"
Belinda S.
Dec 2017
I had been impressed with the knowledge and experience of the technician, Greg S., when I had used Helms Heating and Air Conditioning previously. So I chose this company to provide me with the annual maintenance service contract/program that I desired. I also requested by name Greg S. who I had had prior experience in dealing with.
Response from Helms Heating & Air Conditioning
"We are very happy to hear you had a positive experience! We greatly appreciate your comments!"
Iko C.
Dec 2017
A builder had Helms install my heating and Air . They did a poor job across the board as a company. I had another company to evaluated my return air flow duct work. This company could not believe how bad the installation was completed. My warranty with Vendor "Carrier" will be voided if they find out the my units does not meet there requirements. Majority of my neighbors all have issue with this company overall, so please do your research and stay far away from this company.
Sal I.
Nov 2017
Gary and his assistant Jovanni were very thorough, professional and courteous.
Jennifer H.
Sep 2017
Michael was great!
Response from Helms Heating & Air Conditioning
"Thank you for the review, Mrs. [Member Name Removed]! We're glad Michael was able to locate and resolve your issue! If you schedule seasonal maintenance, you can request him for all visits."
Homeowner
Aug 2017
Installers = everyone showed up on time. Very nice. Finished on time. Sales team = gave us options that fulfilled diff price points.
Karen C.
Aug 2017
Serviceman was courteous, knowledgeable and efficient. His name was Micheal N.
Response from Helms Heating & Air Conditioning
"Thanks for taking the time to provide feedback, [Member Name Removed]! We're glad to have you as a new Maintenance Customer and look forward to years of service!!"
Nick G.
Aug 2017
Jamie was extremely professional and did a great job. Discusses what he is doing and what needs to be done to correct system. Excellent customer service!
Response from Helms Heating & Air Conditioning
"Thanks for taking the time to provide feedback, [Member Name Removed]! It is a huge compliment that you called us to maximize your family's comfort! We're glad that Jamie was able to help you out!"
GAIL S.
Jul 2017
Everything was excellent.
Response from Helms Heating & Air Conditioning
"Thank you so very much for sharing your experience! We're glad you are satisfied with your new a/c & coil and hope you're staying comfortable on these hot summer days! We're always here if you need us!"
Cathy C.
May 2017
Prompt visit for quote, all work done within days of my call. Courteous, no problem.
Response from Helms Heating & Air Conditioning
"Thank you so much for the positive review, [Member Name Removed]! We are honored that you chose us for your home comfort needs and grateful to have you as a new customer. Give us a call ANYTIME if you have an issue. We are committed to providing you with the best service possible. Please continue to share your experiences with us."
F J.
Apr 2017
The installation went well and the guys are courteous and professional. They took the time to answer any questions I had. Also, I had very little clean up to do. Within 7 days later the code inspection was approved by the county. A superb job!
Response from Helms Heating & Air Conditioning
"We are so glad that you are pleased with your 2nd new system! We have great appreciation for your continued trust in our people and services over the past 12 years! We look forward to maintaining that strong relationship and appreciate your feedback to allow us to do so."
Cynthia W.
Mar 2017
.
Response from Helms Heating & Air Conditioning
"Thank you for taking the time to provide this review, [Member Name Removed]! Having satisfied customers is our #1 priority!"
Rich G.
Jan 2017
Arrived on time minimal mess. Very courteous & completed all work as described & on time.
Response from Helms Heating & Air Conditioning
"Thank you so much for the review! It is a huge compliment that you have continued to contact Helms for all of your heating and cooling needs since 2001!! We value you as a customer!!"
Thomas M.
Dec 2016
Helms arrived on time. Did their work in a timely manner.
Response from Helms Heating & Air Conditioning
"Thank you for the review, Mr. [Member Name Removed]!! We value your opinion and are proud to have served your heating and cooling needs for more than 10 years now!! Thank you for continuing to rely on Helms for all of your heating and cooling needs!"
James B.
Nov 2016
Very good service from beginning to end. Roger came out promptly to inspect my old system and he provided back multiple quotes and options to replace it. Once we agreed on the system and price, a date was picked and the installation team was in and out in one day. Overall, very professional and they did good work. I expect to leverage Helms to service my HVAC systems moving forward.
Response from Helms Heating & Air Conditioning
"Thanks so much, Mr. [Member Name Removed]! We appreciate your business and look forward to serving your family's comfort needs for years to come!!"
Deborah O.
Nov 2016
The Helms staff was great! They immediately scheduled an appointment. The technician was very polite and professional. He explained the problem and how to resolve it. Due to having faulty manufacturer parts, it took several visits to resolve the issue. Despite being warranty work, they treated me as top priority. Their service was exceptional. They acted with honesty and integrity. I would recommend them to all.
Response from Helms Heating & Air Conditioning
"Thank you for your patience, [Member Name Removed]!! Warranty or not - our customers' satisfaction is our top priority!"
Fritzi B.
Nov 2016
The crew members from Helms were on time, very knowledgeable & professional. We were extremely pleased and satisfied with their service.
Response from Helms Heating & Air Conditioning
"Thank you, Fritzi! We look forward to serving your heating and cooling needs for years to come! We'd like to get one of the guys by to do a courtesy inspection once you start running your a/c. So, we'll see you soon!"
Will C.
Oct 2016
We have had fantastic service from Helms ever since moving into our new home.
Response from Helms Heating & Air Conditioning
"Thank you, [Member Name Removed]! We serviced that system for [Member Name Removed] as well! We [Member Name Removed] see you soon for your Spring Clean & Check!!"
Lloyd C.
Oct 2016
Helms installed a new CARRIER SYSTEM {Compressor, Air Circulatory Unit, & Gas Furnace} in the Spring of this year. Their price was very competitive and they did a neat installation job. One year system checks were included in the installation cost.
Response from Helms Heating & Air Conditioning
"Thank you again, Mr. [Member Name Removed]! We always value your comments after service is provided. We will be out to check the a/c as soon as it warms up a little more. Let us know if you need anything in the meantime. Thanks again!!"
JERRY R.
Sep 2016
unknown
Donald L.
Jul 2016
I don't like posting negative reviews, but I feel I have to in this case. My house was built in 1998 and the AC was installed by Helms. It has been a constant source of pain, within a couple of years of its installation to this very day in 2016. Within a couple of years, I had to have the freon replaced every year for several years. Another HVAC company looked at it, and sealed several leaks. I had to replace the original condenser within 7 years even with regular maintenance. (My second unit is still running 11 years later.). over the past 5 years, I have developed water stains all over the main floor of my home. Come to discover that they installed uninsulated duct work, which will drip water when humidity meets it. Now I have to spend thousands of dollars to get this replaced and ceiling and repaired. Called owner Chris Helms. He claims that uninsulated ductwork was code at that time and that I have something allowing moisture into my home. Tough luck, he said. Every other HVAC guy that looked at it can't be live they did this. Well, neither do I. Don't go near this POS place!
Response from Helms Heating & Air Conditioning
"Mr. [Member Name Removed], Our records indicate that we installed your heating and cooling system for [Member Name Removed] Galloway Homes in 1998. I have no record of maintenance or repairs in the 18 years following. I sincerely apologize for any inconvenience you've endured as a result of your heating and cooling system. We strive for customer satisfaction and would have done everything in our power to work with you if you would have called us for service in the first years you had issues. I hope you understand that there is nothing we can do under these circumstances. I hope you will give us the opportunity to serve you in the future."
Licensing
State Contractor License Requirements
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FAQ
Helms Heating & Air Conditioning is currently rated 4.6 overall out of 5.
Helms Heating & Air Conditioning accepts the following forms of payment: CreditCard
Yes, Helms Heating & Air Conditioning offers free project estimates.
No, Helms Heating & Air Conditioning does not offer eco-friendly accreditations.
No, Helms Heating & Air Conditioning does not offer a senior discount.
Yes, Helms Heating & Air Conditioning offers emergency services.
No, Helms Heating & Air Conditioning does not offer warranties.