DORTON'S HEATING & AIR

The Dorton employee showed up on time and was professional. He advised that the coolant was low after checking the outdoor unit and indoor coil box, as well as drain lines. He loaded 3.5 pounds into the system; which gave us cool A/C inside; charging $379. Within 5 days, the problem returned. Dorton employee came out again, this time checking for leaks. He said the coil was leaking, but outdoor unit was ok. Dorton seemingly didn't initially think to check for leaks despite the unit being so low in coolant (i.e., and all my $379 worth of coolant immediately leaked out). He advised we could replace coil only, or entire system if desired since it was 12 years old. I called another service for a second opinion. I watched the new service guy locate coolant leaks on the outside unit AND the coil with his leak detector wand. Jamie Dorton offered to apply the original service call to the next repair. Especially after I watched another HVAC specialist locate leaks on my outdoor unit - when Dorton said there were none - I didn't have any confidence in Dorton and I used the other service for a new HVAC system. I talked with Jamie Dorton on phone and asked for a refund of the cost of coolant I was charged, but I felt I should pay for the service appointment. Jamie Dorton agreed to refund. I didn't get a refund within 2 weeks. I contacted him again to inquire about the refund, and he didn't get back to me. Unfortunately, I had a very disappointing experience with Dorton Heating and Cooling. Even if we call the service call an error for failure to check leaks and not incompetence, his failure to follow through on the agreed refund makes it unprofessional at best and lacking integrity at worst. :(

It went well, I would definitely recommend them. It was family-owned and a good company.

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They are an A company.

The repairs seemed expensive, but the two units are 28 years old.  There was no pressure to make the repairs.  Much better by head and shoulders than their competitor who I suspect of stalling a repair in order to force me to buy a new unit. 

Called Dorton's. Came out day/time scheduled to determine filter size. Ordered filter and installed. Provided me with filter information and size so that I could order the filters myself, next time.

WOW! Excellent service and prompt. Called Dorton's at 11:55am today and left message with answering service. Jamie called back to get my information on what was happening with the AC unit. He said he would have his technician (Tim) come today by 4pm. Same day service sounded pretty good. Tim called to verify he would be arriving at 2:30pm, sooner than expected! Tim was great, quickly diagnosed the problem and fixed it. All the while politely answering my many questions. By 3:50pm I am one happy customer with a nice COOL upstairs. One guess who will get my next service call!

The service call was answered quickly. Although there was a couple days delay while the part was ordered, my tenant were very satisfied with the service. The blower motor was replaced. Everything seemed to be working well when they were finished with this service call.

The technician was promp and courteous.

He came out the same day I called and worked out in the pouring rain. He was professional and kind. He fixed the AC unit and told me to call him I had any problems. I will definitely call Dorton's for any future repairs although I have an annual contract with another company.