Cox Door Company Inc has been an established family owned and operated business since 1987, founded by a father and son team. With over 40 years of experience, we have been bringing high quality garage door products to residential and commercial customers. You know that your garage door is a big part of your beautiful home. You also know that the durability and functionality of the garage doors for your commercial business says a lot about your business. We are well aware of this. Regardless of the type of door you choose, you can be confident that Cox Door Company Inc. stands behind each and every door that’s sold. With great craftsmanship comes great responsibility. This is why we also stand behind the quality accessories that go along with these great doors. We have 16 Employees. Uses employees for installation. Charges by the job. Trip charges may apply for jobs outside a 25 mile radius. Additional contact name Philip Cox. Additional email - [email protected]. Additional address - 3809 Gribble Rd, Indian Trail, NC 28079.
Business highlights
38 years of trusted experience
Services we offer
Residential and commercial sales, maintenance & repairs of garage doors.
I called a few friends to get a referral for a garage door issue. Two friends said to call Cox. My garage door had been “warped” and finally it got bent out of shape to where I need a new door. The phone person said a service charge to come out would be $140. I told the two guys who came out I wanted to order a new system/door. They offered to fix the door where it would open and close (no longer automatic) until the new door could arrive. A brace (one piece of sheet metal) was placed across the old door so it would open and close. 30 mins and the brace resulted in $340 bill which I paid debit card.. afterwards I called back to the service writer and complained about the price for a temporary fix. He did not seem to be the one to handle a customer complaint regarding the price so I ask that the owner call me. The owner never called me which tells me he doesn’t care about his customers or is too whimpy to listen to a concern. Knowing I was ordering a new door and installation from Cox I expected a better price for a temporary repair in less than 30 minutes. I will not recommend Cox Door Company Inc to anyone. If the owner refuses to handle a problem for a customer I can find someone else to finish the job which I did and was treated more than fair….. price and service!
Description of Work: Replace garage door….they offered to “temp fix” the door so it would open and close.
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
3.0
$340
PETER G.
03/2022
5.0
garage doors
+ -1 more
Great job. I called them five minutes before closing and they got somebody to my house the next day. My garage door could not close as the spring and lift mechanism became undone. Everything was fixed in no time. Good folks. Very professional.
Description of Work: Lift mechanism adjusted
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$145
Heidi M.
08/2020
5.0
garage doors
+ -1 more
These folks don't play games. They helped me diagnose the problem on the phone within 2 minutes, and they gave me a fair quote immediately thereafter. Then they showed up on time, finished the work quickly, and charged me a little less than they quoted me. This company is like a well-oiled machine.
Description of Work: Garage Door Repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$230
Jill E.
10/2018
5.0
garage doors
+ -1 more
After asking about the problem, they talked me through some basic procedure and it fixed itself without a service call. This is obviously an exception but speaks to their integrity. I would call them 1st next time.
Description of Work: Garage door disengaged from motor
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Stephen P.
08/2018
5.0
garage doors
+ -1 more
Fantastic service by Cox Door Company. They are professional, thorough and very reasonably priced. A+ and probably the best service that we've received from any service provider in a very long time.
Description of Work: Repaired Garage Door that wouldn't stay down
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Marty D.
08/2018
5.0
garage doors
+ -1 more
Excellent! The company responded the same day, and the work was done the second day. Very courteous and efficient. Good price.. great outcome all the way.
Description of Work: Install new garage door motor and key pad
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Scott B.
07/2018
5.0
garage doors
+ -1 more
Purchased two new Lift Master garage door openers from them and they installed. Called them on a Monday and they had them installed next day. Scott their installer is excellent! Would highly recommend them to anyone looking for garage doors/openers or general repair.
Description of Work: Replacement of two existing garage door openers
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$950
Maryrica L.
07/2018
5.0
garage doors
+ -1 more
Very thorough and helpful. Friendly and professional. Gave clear explanations. No up-selling.
Description of Work: Garage remote repair and bought second remote.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Philip M.
06/2018
5.0
garage doors
+ -1 more
I called after hours, received a response first thing the next morning and a repairman was at my house by 10am. Very good communication, responsive and courteous. I highly recommend Cox Door Company.
Description of Work: Replace broken spring
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Timothy S.
04/2018
5.0
garage doors
+ -1 more
Called in late morning. Cox showed up by 3:00PM. Repaired damaged door perfectly & adjusted opening mechanism so all was restored to working order within one hour. Cost was $200! Glad I got their 2nd opinion! Highly recommend for a professional,responsive, honest door service.
Description of Work: Repair 1 (dented & would not open/close) of 3 doors in garage. Called for 2nd opinion after first vendor said door could not be repaired & replacement was not available. Said we would need to replace all 3 doors as well as the motors. Cost was estimated at over $3700. Seemed more interested in selling than repairing. I decided to get 2nd opinion from Cox
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Scott K.
02/2018
5.0
garage doors
+ -1 more
I called Cox on Saturday afternoon. Didn't expect a call back till Monday, which I got at about 7:45 AM Monday morning. I let them know my garage door wasn't opening and was only lifting up about 18 inches. From a little online research, I told them I thought my spring broke, so please come quote & fix. They said they could be there between 8:00—8:30 AM, I agreed. Matt showed up around 8:20 AM and finished the work in about 45 minutes. Garage door opener is working perfectly and is quieter than EVER. Matt was friendly & professional and worked FAST to fix my garage door and for a reasonable price. I will call Cox again 100%, if I ever have another garage door issue. GREAT work Cox, I'm impressed.
Description of Work: Replacement of garage door spring.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$366.8
Jerry M.
08/2017
5.0
garage doors
+ -1 more
The lowest price, timely delivery and professional installation
Description of Work: Installed the garage door
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jerry M.
08/2017
5.0
garage doors
+ -1 more
We've used Cox Door for a number of issues and when it came time to replace our original garage door, they came in with the low bid. Installation was on time and expertly executed.
Description of Work: Installed a new Garage Door
Rating Category
Rating out of 5
Yes, I recommend this pro
Leigh B.
05/2017
5.0
garage doors
+ -1 more
From the first contact until the work was done, the communication was outstanding. I'm a primarily-email-kind-of-person and they honored that. It was easy to select a door, I got great feedback when asking questions and opinions, and the install was way faster than expected. It took about 2 weeks for the door to come in after order, and the door was installed and operating within a couple of hours. Pricing was reasonable and the whole staff was super friendly. Also, after the sale, part of the trim was drooping and they came out right away to make it right. I highly, highly recommend. (pictures are before and after)
Description of Work: Needed a new garage door (and the old one disposed of)
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,600
Robert V.
04/2017
4.0
garage doors, doors
+ 0 more
Came next day, done in 2 hours, perfect.
Description of Work: Replaced garage door
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,700
Fred R.
01/2017
5.0
garage doors
+ -1 more
Cox Door Company does great work. I recently accidentally backed into my garage door. It looked pretty bad. It was complete off track, rollers were broken, etc. They came out, assessed the damage and had it fixed within an hour for only $126! They also did some preventive maintenance on the door and it works and sounds better than before. Great work!
Description of Work: Garage Door Repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$126
Jennifer F.
12/2016
5.0
garage doors
+ -1 more
Great! Professional, punctual, and gave a variety of options to choose from. I always try to hire locally, and this was perfect.
Description of Work: New garage door opener
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Cathey D.
11/2016
5.0
garage doors
+ -1 more
Very pleased with all levels of service. Would definitely hire again.
Description of Work: Garage tuneup and installation of wireless wall remote
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Allison N.
07/2016
5.0
garage doors
+ -1 more
I came home from work one day and the garage door would not open. After waiting a reasonable amount of time for a return call from another company, I found Cox Door Company and was able to get an appointment for the next day! From the initial phone call to completion of the work, the level of professionalism was excellent! Scott arrived on the front end of the scheduled window, quickly diagnosed the problem, and fixed the problem. He replaced the 16' shaft, a pair of drums, a pair of 8' cables, a pair of end bearings, and a center bearing plate. A very high level of professionalism and service from a company I will use again if needed!
Description of Work: Garage door would not open.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$365
ALLEN T.
04/2016
5.0
garage doors
+ -1 more
Scott showed up promptly at 11AM and was done by 11:50. He was professional and quickly replaced both springs (one was broken) on our double garage door, adjusted a bracket that was crooked, then checked and lubricated the single door at our home. Very, very pleased with the service and would absolutely use them again.
Description of Work: Serviced 2 doors Tested Travel Limits of Openers Adjusted Right Side Back Hanger on Double Door Replaced both springs on Double Door
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Linda G.
03/2016
5.0
garage doors
+ -1 more
Excellent. Brian was prompt,professional, friendly and explained costs before beginning work.
Description of Work: replaced garage door springs, replaced outdoor key pad, replaced garage door lights
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$650
kevin P.
03/2016
5.0
garage doors, doors
+ 0 more
We recently had Cox out to fix multiple issues with our garage door. Similar to another review posted here, I was both amazed at the quality of work and the cost. I wasn't even home at the time, but when I got home, the door worked like new and was half what I thought it would cost. I'm a big proponent of hiring local, so if you live in Indian Trail and vicinity, Cox is top of my list. I've had good service from another area company, but paid about double.
Description of Work: Door was off the track, the track was twisted in spots, and the switch did not close the door. These were all repaired.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$106.75
Ellen M.
10/2015
5.0
garage doors
+ -1 more
Great- even though they were not able to repair my spring- they recommended the company I needed to call to replace the torqued spring. Would highly recommend Cox Door! They didn't charge me a service call- and was at my house within an hour of my phone call. VERY IMPRESSED With David on the phone and the gentlemen that came out! Thank you!
Description of Work: My garage door was not working, I called David at Cox Door and he had two men out within an hour. Unfortunately the problem was some torque master, or something like that. They were not equipped to replace the type of spring originally installed. They were prompt, honest, and didn't charge me anything for the service call.. WOULD RECOMMEND THEM TO ANYONE!!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
DONNA D.
08/2015
5.0
garage doors
+ -1 more
Scott was terrific. He showed up extra early so I wouldn't miss work and had the door fixed in 20 minutes. He explained to me what the problem was and how he fixed it. He was very professional and the price was good.
Description of Work: Fixed my garage door
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Steven R.
08/2015
5.0
garage doors
+ -1 more
Great experience all around. They were one of a handful of providers that had the high quality door that we wanted. However, unlike sales reps from other providers, they showed up on time with samples of the door we wanted and presented a fair and accurate proposal in a timely manner. We had no issues with the installation of the door - very professional and it looks great. I would not hesitate to use them in the future.
Description of Work: Installed a new Clopay garage door and belt drive motor.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Garage Doors,
Doors,
Handyman Services,
Awnings
FAQ
Cox Door Company Inc is currently rated 4.9 overall out of 5.
Sunday: Closed
Monday: 7:30 AM - 5:00 PM
Tuesday: 7:30 AM - 5:00 PM
Wednesday: 7:30 AM - 5:00 PM
Thursday: 7:30 AM - 5:00 PM
Friday: 7:30 AM - 4:00 PM
Saturday: Closed
Cox Door Company Inc accepts the following forms of payment: Check,MasterCard,Visa
Yes, Cox Door Company Inc offers free project estimates.
No, Cox Door Company Inc does not offer eco-friendly accreditations.
No, Cox Door Company Inc does not offer a senior discount.
No, Cox Door Company Inc does not offer emergency services.
Yes, Cox Door Company Inc offers warranties.
Cox Door Company Inc offers the following services: Residential and commercial sales, maintenance & repairs of garage doors.