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Air Agents Heating & Cooling
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
When you choose Air Agents, you are selecting a team whose members each have more than 25 years HVAC experience. Not only do you get great service, you also gain peace of mind knowing that we are authorities in our field. Combined with the knowledge of our sister company Sealing Agents Waterproofing, a well-established, specialized company providing services related to a structure's foundation and moisture control, our knowledge base extends from the ground up.
Business highlights
Emergency services offered
29 years of experience
Services we offer
& Maintenance, Heating & AC Sales, Installation
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7257 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 5% | ||
| 4% | ||
| 2% | ||
| 2% |
Showing 1-25 of 257 reviews
Thomas W.
Sep 2019
Service person was knowledgeable and effective.
Rosalie H.
Jun 2019
This contractor was sent by American Home Shield so I didn’t have a choice! Technician showed up on 05/29 and I explained the issues. AC unit was only working temporarily due to the loud noise and fan not functioning properly. He told me there was water in the unit??? One week goes by where I had to call them everyday to get update and one day, I am told that I had to pay them $450 before scheduling me because he will need to flush out the system and put the refrigerant back in and this isn’t covered by AHS. So I paid over the phone. Same guy showed up for maybe 45 min at the most to do the “work”. AC seems to work fine but 24hrs later, the loud noise and the fan issue came back again and we had to turn the unit off! Called them and they refused to come back out because they need another work order from the warranty company! We paid them directly $450 for something that they didn’t even fix in the first place! Also they never gave me a receipt or an invoice and my husband and I have called them repeatedly...
Herb R.
Oct 2017
Tier 1 Heating and Air was responsive, thorough and did a very good job. The technician they sent, Zach Ward, was excellent and did a great job of explaining what went wrong and what was required to fix the problem. We can highly recommend Tier 1 and Zach Ward.
Linda S.
Oct 2017
Very well. Representative was very personable and professional.
Edwin B.
Sep 2017
Our AC unit decided to stop working after 23 years of service. I was fully expecting that the unit was done. I reached out to a friend of mine who has been in the industry for 25 years and he put me in touch with Tier 1. Tier 1 arrived at the time they said they would arrive. After a thorough evaluation they were able to diagnose the problem and provide quotes on options to fix it. Tier 1 was able to make the repairs in about an hour. Overall, the service was professional and thorough. I have gone through a number of HVAC companies through the years, both big names and small ones, none came close to Tier 1. I would recommend them to anyone.
Jennie R.
Aug 2017
They call in advance to make sure arrival time is coordinated. Staff are well-trained and highly professional. Always do the job right--vet trust-worthy!
Yvonne H.
Aug 2017
Zach was extremely professional and knowledgeable regarding my AC unit issues.
Response from Air Agents Heating & Cooling
"We truly appreciate your feedback and value you as a customer. Thank you for your kind words Have A Great Day!"
Cindy P.
Aug 2017
They come out immediately.
Carol S.
Jul 2017
They always do a good job. The yearly maintenance is always done well. No complaints and no issues with the company.
Response from Air Agents Heating & Cooling
"We truly appreciate your feedback and value you as a customer. Thank you for your kind words Have A Great Day!"
James S.
Jun 2017
Service Tech was professional and timely. Good communication of the issue and offered a few options for a solution.
Response from Air Agents Heating & Cooling
"We are very thankful for the positive reviews and excellent ratings We value you as a customer!"
Irene S.
May 2017
Work was done when promised. Great follow up by Supervisor.
Response from Air Agents Heating & Cooling
"We are very thankful for the positive reviews and excellent ratings We value you as a customer!"
Cindy P.
Apr 2017
unknown
Pamela H.
Apr 2017
They were competitive with others we checked out.
Response from Air Agents Heating & Cooling
"We are very thankful for the positive reviews and excellent ratings."
Pamela H.
Apr 2017
We have an agreement with them. They're all great. Very professional and courteous. I would give them A's across the board.
Response from Air Agents Heating & Cooling
"We are very thankful for the positive reviews and excellent ratings."
Robert W.
Apr 2017
They weren't terribly informative as to what and why they replaced whatever they replaced. From my past experience, their pricing appeared a little high. I did ask for the part that they were replacing, but he said under some kind of regulations, they had to take the part. I wasn't terribly impressed by the gentlemen that provided the service. He was rather curt and not very communicative. But that's a personality issue. They did call in advance and came in a timely manner.
Response from Air Agents Heating & Cooling
"We pride ourselves on communication and apologize for the lack of communication your felt from the technician. We will use your review as a coaching tool for our technician."
Lisa S.
Mar 2017
..
Response from Air Agents Heating & Cooling
"We are very thankful for the positive reviews and excellent ratings."
Cheryl W.
Feb 2017
The appointment was scheduled for an 8 - 10 am window. They didn't show up or call. I called them and they said the repairman had been delayed and would be here soon. He hadn't showed by 11am, so I cancelled. I will not be hiring them again, as I value my time. On a positive note, the person I spoke with on the phone was very pleasant.
Response from Air Agents Heating & Cooling
"We apologize that we had a delay in service. We have refunded your money and hope that when you have availability that you will call us back for your tune-up."
Charles G.
Feb 2017
Prompt and efficient service. No issues with service or performance.
Response from Air Agents Heating & Cooling
"We are very thankful for the positive reviews and excellent ratings."
Matt G.
Feb 2017
It went good.
Response from Air Agents Heating & Cooling
"We are very thankful for the positive reviews and excellent ratings."
Michael C.
Jan 2017
great! easy going, articulate
Response from Air Agents Heating & Cooling
"We are very thankful for the positive reviews and excellent ratings."
Jane R.
Jan 2017
David was very prompt, courteous and neat. He put booties on before entering my home. He informed about the work he was performing and apprised me of some things that would need attention in time. He also changed my air filters for me as I am unable to use a footstool. Excellent customer service.
Response from Air Agents Heating & Cooling
"We are very thankful for the positive reviews and excellent ratings."
Matt A.
Dec 2016
Quick, professional
Response from Air Agents Heating & Cooling
"We are very thankful for the positive reviews and excellent ratings."
Heather M.
Dec 2016
Compared to other companies that have come out, their services were average. Every other company has checked the intake inside but they did not. Also tracked mud into the house.
Response from Air Agents Heating & Cooling
"We are very thankful for the positive reviews and we completely apologize for tracking mud into your home. We provide all of technicians booties to wear for this very reason."
Catherine C.
Dec 2016
The technician, David Martinez, called me to ask if he could come earlier due to a prior appointment cancellation. I have had other Furnace technicians check out my furnace. But, David was the only technician who actually cleaned the Flame Sensor, as he had to pull out other larger components to do so. He was also the only technician to check the C02 exhaust pipe outside the house to ensure there was no blockage. Although young, he seemed well-trained, professional, and meticulous. I asked him several questions, which he answered to my satisfaction. He also gave me some tips.
Response from Air Agents Heating & Cooling
"We are very thankful for the positive reviews and excellent ratings. David is an asset to our company!"
Mack F.
Dec 2016
These folks are the best ever at what they do. I would highly recommend them to others.
Response from Air Agents Heating & Cooling
"We are very thankful for the positive reviews and excellent ratings."
Licensing
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FAQ
Air Agents Heating & Cooling is currently rated 4.7 overall out of 5.
Air Agents Heating & Cooling accepts the following forms of payment: CreditCard
Yes, Air Agents Heating & Cooling offers free project estimates.
No, Air Agents Heating & Cooling does not offer eco-friendly accreditations.
No, Air Agents Heating & Cooling does not offer a senior discount.
Yes, Air Agents Heating & Cooling offers emergency services.
No, Air Agents Heating & Cooling does not offer warranties.