SONA MEDSPA

My biggest gripe is that a sales person promised results that the actual staff couldn’t deliver…
I went to Sona because a friend bought me a gift card for my birthday. I scheduled a consultation and talked the representative through what my concerns were (acne / acne scarring / hyperpigmentation). She assured me that I would see results with the Chemical Peel package so I purchased it. During my first session, the esthetician stated that she wasn't sure that I would receive the results promised given my skin tone and the issues that I was having. That's when I realized that my initial consultation was with a sales person and not someone who was actually trained in providing skin care services. I felt like I was duped into spending money on services that would not provide the results I expected.
Well, I was already down the path so I decided to continue with the services. During my time as a customer there, two of the technicians either quit or were fired. This was disappointing as I prefer consistency in an esthetician so I know that they understand my skin and my concerns. Also, on two separate occasions, my appointments were cancelled at the last minute which was an inconvenience (one was the esthetician's child was sick so I can understand that).
Overall, I felt the package was less than stellar. I did see results but not nearly what I expected. After finishing the package, I decided to try a few more sessions with a different product line to see if there would be any further improvement. I saw marginal improvement. I started using a new skin care line (that I found on my own) that cleared up my skin and provided results within 2 weeks compared with the results I saw at Sona. I couldn’t use the products a week prior to a chemical peel and I didn’t want to jeopardize the clear skin that I was finally seeing, so I stopped going to Sona.

great experience; all personnel caring, knowledgeable, private, caring, prompt and friendly. Will definitely continue to use Sona Med in Huntersville.

unknown

I purchased a laser hair removal package last year, which included seven treatment sessions. The results after completing all seven treatments, have been disappointing at best. I was further disappointed with the level of customer service I received at the Huntersville location.
Although I hestitated from posting negative feedback, I felt compelled to do so in this case because of how much of a disappointing experience I had with this company. The cost for laser hair treatment at Sona MedSpa is high, however many people (including me) decide to pay the high cost in return for a great experience while undergoing treatment and long-lasting results. I am sorry to say that neither of those outcomes were true for me.
The treatments were much more painful than was ever disclosed. I also found it interesting that during one of my treatment sessions, the nurse told me that I should refrain from telling my friends and others about the pain, because and quot;they certainly never told you about it.and quot;
The nurses and personnel are highly focused (and presumably trained and compensated) on their sales of the packages and treatments. Unless you are purchasing or inquiring about a future purchase from Sona MedSpa, their customer interactions are not compelling. In one circumstance, I was five minutes late for one of my appointments and they told me that I wold have to come back at another time, because I had and quot;missedand quot; my appointment. When I inquired about speaking with management about my concerns, they first told me that I would have to call the 800-number. Then after I inquired further, they handed me a business card with a fake number on it and told me to leave a message with the answering service.
I would highly recommend that others interested in laser hair removal do their research and refrain from purchasing any and quot;treatmentand quot; from Sona MedSpa. It is surprising that a business in this day and age could still be profitable with such wide-ranging criticisms and poor results.

Sona Medspa are excellent. I've been very pleased with them. My experience there has been wonderful. They're very in tune with their clients. If you have any difficulty, they're there to explain. It was an excellent experience with them. They are dedicated to the customers and the customers needs. They do all kinds of services. They have weight control. The staff is so wonderful. They explain everything.

The people are nice and polite. But I feel they lead me to believe that this treatment would remove a lot more hair than it actually did. For all the hassle, pain, and money, it wasn't worth it.

I was very happy with Sona and their staff. Each time I visited, I was treated with respect and professionally. They were very informative of the procedures and explained it well so that I understood exactly what to expect. They worked with me when scheduling appointments and always called to remind me of my appointments. I would and have recommended them and will use them again.

I've only had the first treatment, but I already have a noticeable reduction of hair in the treated areas. The entire staff is very friendly and professional.