J C Johnson Plumbing & Septic Service
About us
Licensed and insured Septic contractor. The Water Specialist has served the triangle and surrounding areas by providing water well maintenance and rehabilitation, well pump repair and replacement, water well and septic inspection, and water treatment since 1976. Because of his passion and ability to evolve in the growing community around him, Ray Sparrow, a 3rd generation plumber, started his business with the hopes of providing unparalleled service and education to customers. Since then the company has grown and employs over 24 full-time employees. Jim Sparrow holds licenses as a NC Well Contractor, NC Licensed Plumber, NC Electrical Contractor, NC Septic Inspector, Installer, and Pumper. While Jim has spent most of his career working in and around the contracting business in various forms, the last 15 years have been dedicated to The Water Specialist. He believes in continuing the legacy of his father, Ray Sparrow, by meeting the needs of the community through a professional staff, 24 hour service, and the reputation of an established and reputable company.
Business highlights
Emergency services offered
49 years of experience
Services we offer
Plumbing & Septic Repairs & Services
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.312 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 8% | ||
| 0% | ||
| 0% | ||
| 17% |
Showing 1-12 of 12 reviews
Dorothy D.
Aug 2017
They did an excellent job, were very responsive, and could not have been more helpful or nicer. A great company to work with and they came out and did what was needed fairly quickly despite already having a full schedule and having some equipment truck problems. VERY RELIABLE, did excellent work, and they were extremely pleasant to work with.
Response from J C Johnson Plumbing & Septic Service
"Thank you for taking the time to leave us a review and provide your feedback. We greatly appreciate you entrusting us to work at your home!"
David J.
Jun 2016
The work went very well. The crew arrived on time, took notable care to work around landscaped areas, did the work carefully and thoroughly, and although there was a good bit of digging to remove the top layer of soil to install the risers they left the area in good shape. Particular thanks to the guy with the baseball cap who took extra care with his rake to make the installation look good. Price competitive (the middle of three close proposals) and the bill was right on the money. All round professional service provider. Definitely would be the first call for service in the future.
Response from J C Johnson Plumbing & Septic Service
"Thank you for choosing The Water Specialist to complete your project and for writing a review of the services provided. We strive for professionalism as well as efficiency when completing a job and are thankful for your acknowledgement."
THOMAS B.
Dec 2014
excellent work, customer service, price and speed.
Response from J C Johnson Plumbing & Septic Service
"Thank you for taking the time to write a review! We strive to provide our customers with service that is professional and efficient. We appreciate your patronage."
Cindy C.
Dec 2014
unknown
Response from J C Johnson Plumbing & Septic Service
"Thank you for choosing The Water Specialist to meet your needs and for taking the time to write a review. We appreciate your patronage!"
John W.
Dec 2014
unknown
Response from J C Johnson Plumbing & Septic Service
"Thank you for taking the time to write a review of your experience! We appreciate your honesty and hope we are able to provide each of our customers with the service their project requires in a timely manner."
Jon A.
Mar 2014
I have used this company for several years, and each time, the service got worse. First, a young man with professional manner did the exact work asked of him, for a fair price. The next time a different man came, proceeded to clean the filter,and recommended that the tanks be pumped. I agreed. the third and last time, a new man came out, cleaned the filter and without asking, pumped the tanks. Septic tanks do not need annual pumping, and I was quite surprised when he presented the bill. I paid the bill, but checked the price against several other companies, an found it to be considerably higher, as well as unnecessary. During this last weekend, the filter plugged again, and just needing a cleaning, I stayed with the company with the intent of overseeing the work, to ensure getting only what I asked for. When I made the phone call, an answering service replied, stating that they would advise the "on-call" guy, who would contact me shortly. After a lengthy wait, I gave up on the guy and on the company, and searched Angie's List for a replacement, which I contacted and used for the service. Had I checked Angie's List earlier, I never would have used J.C. Johnson again, as their behavior is well-documented in the reviews.
Response from J C Johnson Plumbing & Septic Service
"We have owned this company since July 2011. We have only been to the customers residence on two occasions. On Dec 12, 2012, we pumped the customers septic tank and cleaned his filter. On Sept 6, 2013 (his post shows a work completion date of 4/15/13) we came out and ONLY cleaned the filter. Due to the filter being clogged on this day, the water level in the tank was very high and had to be pumped down just enough to get access to the filter, otherwise accessing the filter would be very difficult given it was completely submerged in water/septage. The only pumping that occurred was approx 100 gallons out of a 1000-1200 gallon tank to get the water level down to below where the filter was. This is per our company procedures to protect the health and safety of our employees to prevent them from having to come into contact with septage when at all possible. Outside of special circumstances, we do not nor would not try and tell someone that they have to pump their septic tank every year because as Mr. Arvik clearly states, this is not necessary. At no time was Mr. Arvik's septic tank "pumped" on this second visit nor was he ever charged with such. We apologize that [member name removed] did not get a phone call promptly returned after hours. We also agree and understand his frustration with such. Grading our company with an "F" in all categories for this alone is quite unreasonable. We strongly disagree with Mr. Arvik's version of the events that have taken place."
Mike E.
Feb 2014
Great
Response from J C Johnson Plumbing & Septic Service
"Thank you for choosing The Water Specialist to meet your needs. We appreciate you taking the time to write a review of our services!"
Mildred K.
Mar 2013
Everything went well. No problelms
Response from J C Johnson Plumbing & Septic Service
"Thank you for taking time to write a review of the services we provide. We appreciate your patronage!"
Mary S.
Aug 2012
I came home after the work was done, found a huge hole in my front lawn, and a bill for $425.00. When I called the owner, he stated he needed to dig the hole, and pump another tank to complete the work. I asked if he did not feel it was appropriate to call the owner of the home first, explain what needed to be done before doubling the quote and digging a large hole that was to be left in the front lawn. He does not feel he needs to communicate with his customers since the county requires the work. I tried to explain the county may require the work, but the county does not own the property, and does not pay him, and he needs to communicate prior to doubling the quoted price, and digging up lawns without permission. I did misplace his bill, and did not recall his name since I did not call him initially, another company called him as part of the septic system repairs. I did not hear from him until I received a threatening letter that I was being taken to court. This owner is arrogant, feels that they can do whatever they want without asking permission because the county may want repairs done, so they can double estimates, not check with property owners, and then not communicate again until threatening to take someone to court. Mr. Riley knew my name and phone number, it was on the paperwork he brought to my home in order to take me to court, but he never made any attempt to communicate with me at any time. He stated this was the reason he did not call, but when I pointed this fact out, he had no excuse - he feels he can do whatever he wants without the homeowner's permission, including doubling the estimate, digging up the yard, and then taking them to court when he feels like it without ever making any attempt to contact the owner. I find him very arrogant thinking that it is okay to treat any property owner this way - digging up the yard without asking, doubling estimates without calling first, and then never attempting to contact the owner again about a bill until you are threatening to take them to court.
Pamela I.
Jul 2008
They did a really good job with the service and I was pleased. They were able to schedule me the next day that I called and also did the service at a reasonable price.
Response from J C Johnson Plumbing & Septic Service
"Thank you for taking time to write a review of your experience! We hope to provide each customer with the time and energy their project needs at a reasonable price. We appreciate your patronage."
Steve G.
Sep 2007
Rusty has a great work ethic. It can be a little hard to get in touch, because he is quite busy. We highly recommend them.
Response from J C Johnson Plumbing & Septic Service
"Thank you for taking the time to write a review! We appreciate your honest review and your acknowledgement that we work hard to provide each customer with the time and energy their project deserves."
SHEILA F.
Apr 2007
Excellent service. Called the company on one day and they were there the next day to do the work. Very prompt and courteous.
Response from J C Johnson Plumbing & Septic Service
"Thank you for taking the time to write a review! Our customers are an extension of our family and we believe that services should be provided efficiently and professionally. Your patronage is appreciated."
Licensing
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FAQ
J C Johnson Plumbing & Septic Service is currently rated 4.3 overall out of 5.
J C Johnson Plumbing & Septic Service accepts the following forms of payment: CreditCard
No, J C Johnson Plumbing & Septic Service does not offer free project estimates.
No, J C Johnson Plumbing & Septic Service does not offer eco-friendly accreditations.
No, J C Johnson Plumbing & Septic Service does not offer a senior discount.
Yes, J C Johnson Plumbing & Septic Service offers emergency services.
No, J C Johnson Plumbing & Septic Service does not offer warranties.