Collins Roofing & Guttering Inc

Scott and Brad were extremely skillful and professional in installing the new gutters. The house presented several special problems a) an awning over the front door would not allow the gutter above to be installed low enough for proper drainage--Scott was able to reinstall the awning an inch lower to solve the problem b) the litte add-on kitchen porch roof had previously been done incorrectly--Scott and Brad fixed the roof problem, which then allowed proper installation of the new gutters. Scott also pointed out that the sealant on my 7 year old roof's chimney flashing was deteriorating and he and Bard came out a second time--ahead of hurricane Dorian--to fix this and other sealant issues on the roof--which had not been part of the regular job. Both Scott and Brad were also very willing to discuss issues and explain/educate me as needed during the job. Of the 4 gutter companies who provided estimates, Collins was the most competitive. They were also extremely reasonable about the the added costs for fixing the special problems that arose on the job. Collins was also very responsive--sent the estimator out quickly, got the job done within about 10 days of the estimate, and were always responvie through phone or email. GREAT JOB, GREAT COMPANY! I HIGHLY recommend them.

It went well. Also, I like that it is a family-owned/operated business. They were responsive during the estimate as well as during the installation project. The only recommendation I would make is for them to be sure to protect outside "things" before removing old roofing materials. I stopped them momentarily to make sure they protected my AC unit. I recommend them and have referred to neighbors who were also pleased. Even though I gave them a "B" on price, that is not a negative. Getting the lowest offer is not always the best offer. They also clean my gutters now.

Poorly. Let me preface this review by saying that it is very difficult to get someone into your home to do small jobs of any kind. My husband was doing much of the renovation of our main bathroom but did want professionals to do the dry wall and tiling. Mr. Lopez's name was giving to us by a recommended tile person and we were thrilled that he agreed to do the job. The day the work began, the crew manager talked briefly to us before leaving. Due to a language barrier, communication was minimal, although I was able to stop one of the workers who was cleaning the spackle out of his trough into an ornamental fish pond and another from throwing trash out the bathroom window. When they left after 'completing' the job, the bathroom was a mess and I had to mark many areas on the wall where the drywall was not smooth. The supervisor returned the following day for payment, he willingly cleaned up the mess (I had already removed the dried spackle that had been splashed on the walkway to the front door and on garden pottery) and smoothed over some, but not all, of the defective areas. After several unsuccessful requests for a receipt, I gave up asking. Most of the unsmooth surfaces of the walls are covered with mirrors, so I am able to live with the outcome of this poorly executed work. There remained the perplexing question of how a recommended business would do such a slipshod job, and the only possibility I could come up with is that, on large jobs, the ones that tile person had seen, Mr. Lopez used his best people and left the small jobs to novices. If that is the correct conclusion, I thank contractors for taking on the small jobs but ask that they more closely supervised the teams they send.

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It was great!!!!

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The new roof was installed efficiently, but no one from the company actually went on the roof to make sure the roof was installed properly when the workers were done (I had to do that, and found incomplete work), AND, more importantly, I incurred significant costs and some damage to my home because a simple, industry-standard step was not done in the set-up operation. The incomplete work was that some of the vent covers were not completed as agreed to ? I found this out when I climbed up on the roof after the work was done to inspect everything. The company returned quickly to take care of this. I found the bigger problem many months later. To make a long story short, Collins Roofing did not cover the downspout openings (where the downspouts connect to the gutters) before removing the old roof, so lots of roofing debris (nails and washers, pieces of old shingles, the plastic sheets from the backs of shingles) fell into the downspouts. The heavy roofing debris accumulated at the bottoms of the downspouts in the elbows that connect to the exterior drainage lines, and stayed there. These piles of metal, shingle, plastic, etc then acted like beaver dams, catching debris that normally would have flushed out the drainage lines, and the entire drainage system around the exterior of my house became clogged. Eventually, I had overflowing drainage lines around my entire house, causing water seepage in the crawlspace and basement. It took me months, and several expensive plumbing and carpentry bills, to figure out.

The saga: After the roof was completed, no one from the company checked to make sure that all was done properly, so I climbed on the roof to check everything, and found several vent covers had not been completed, and so I called to have the work done. The missing work was taken care of quickly, and I thought all was okay. Then, several months later, I noticed that some of my downspouts were overflowing at their bases (at ground level), and several gutters too, every time it rained. (I sweep the roof and gutter screens about six times a year, and remove the screens and clean out the gutters once a year, so this was perplexing). It never occurred to me that the problem had anything to do with the new roof, and I spent many months and over $1000 working with various plumbers and carpenters to try to figure out and fix the problem. The plumbers, who focused on the drainage lines, but could not clear them, suggested I replace all my drainage lines, which would have cost several thousand dollars. The problem got worse. Eventually, a smart carpenter took down a downspout, and found it full of roofing debris. After an unpleasant meeting with Mr Collins, who insisted that a little roofing debris always gets in the downspouts (I showed him the two fistfuls of debris from the one downspout, which he insisted is normal) and that the reason for the overflows was me not cleaning out the gutters. Mr Collins finally agreed to send his plumber over. I spent an entire day working with the plumber, taking down all the downspouts (which the plumber did not want to do, but I insisted), and cleaning out the downspouts and the drainage lines. All of the elbows where the downspouts connect to the drainage lines were completely clogged, and I was the one with a bloody arm up to my shoulder at the end of the day since the plumber would not stick his arm in the drainage lines. (I pulled fistfuls of roofing debris from each elbow). I have asked Collins Roofing to reimburse me for my out-of-pocket costs (for my plumbers and the carpenter, including sanding and repainting the basement wall that was damaged by water intrusion), but he has refused. I have not asked for compensation for the 80 hours or so of labor I expended on this unpleasant project. I checked with several reputable Triangle roofers, and all said that it is a no-brainer industry practice to cover the downspout openings before working on a roof to avoid the damages I incurred. There clearly was insufficient oversight on my roofing project.

Mr. Collins quickly responded to my phone call request for an estimate.  He came to my house himself within a few days, and provided an estimate which he left in my mailbox because I was not at home.  I called with a couple of questions, which he answered, and we set a work date for about 2 weeks later.  He called the day prior to the job to let me know his crew would be coming in the morning.  Supplies were dropped off, and the crew arrived around 8 and worked until early evening.  The roof was torn off and replaced in a single day.  Site clean-up was excellent, and I have been quite satisfied with the job.  Only after I had inspected the finished job did Mr. Collins ask for payment.

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was very pleased with job and price was excellent

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I was extremely happy with the service that Collins Roofing did for us.  They stopped by to give me an estimate and their prices were very competitive with other highly reputed roofers.  I went with Collins because they gave me an honest opinion on my options and didn't try to up-sell me on any products.  I was not home on the day that they did the work, but came home to find a brand new roof without a trace that they had been on site.  Their work was outstanding even painting over a few rust stains on the chimney cap.  There wasn't a nail or scrap of shingle to be found anywhere in my yard.  I would definitely recommend them to all my friends.

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Another outstanding job by Wilbur Collins!  He previously replaced my roof, we asked him back to install new gutters.
He installed over sized gutters and downspouts on the front and back of our two story house. When we asked about gutter helmets, he indicated he had been installing a new screen product for the last year that worked better than the solid metal product he previously offered.  We agreed to purchase the new product based on his recommendation.
Our  previous experience with his roofing crew was so positive we agreed to an installation date when we were out of town.  Upon our returned we admired the new gutters and the excellent site cleanup - no sign the crew had even been there!  If you have ever seen a site where gutters are fabricated onsite, you know there are LOTS of aluminum cutoff pieces that fall on the ground during the process.  We did not find a single piece in the flower beds, driveway, or street in front of the house!
They thoughtfully left a box by the front door with a sample of the gutter cover material so I could see the product that was installed.  I had to agree the screen design appears to be a better solution that the solid metal gutter helmets we planned to purchase.  The screen material is adequately supported for durability, and fine enough to keep shingle gravel out of the gutter.
The design lets water fall into the gutter during heavy downpours instead of diverting it over the top of the gutter.  Isn't that the way gutters are supposed to perform? 
I just climber up the ladder this weekend and saw the top of the gutter for the first time.  I am even more impressed with the work they did after seeing it up close.  The covers were secured with color matched screws to ensure the stay in place.  There was no shingle gravel in the gutters, even after several hard rains the last week.
Thank you Wilbur, and please pass our compliments to your installation crew for an outstanding job!  We recommend your work to others unconditionally!
  

Wilbur was very accessible and responsive. his price was competitive. 

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Mr. Collins actually came and was our estimator.  He was great.  Very thorough and professional.  Collins estimate was not the cheapest of the three we received but they seemed to really understand the problem and their solution made sense.

prompt quote, all services completed on schedule in one day, please to work with Wilbur the owner and his crew.

Everything looks good. I would have preferred some nicer looking downspout hangers but overall the job looks great. They left the one spout bottom loose so I could easily remove it when adding my underground drain.
Five inch gutters with hidden hangers were installed.
A couple of phone calls were never returned but everything went according to schedule with some minor changes.

After my initial call Mr. Wilbur Collins came out and provided an estimate with samples of the roof shingles.  Once we selected our roof shingles (30 year, higher grade shingle that costs about $700 more than the 20  year).  The crew of 6 showed up at 8am and in one day completed the entire roof.  They were neat about the work too, no mess left behind!  (Just a word of warning about the noise level, you may not want to be home with all the pounding and hammering.)
We had about 18 rotten boards that needed to be replaced.  In all we found Mr Collins easy to work with and his prices are fairly competitive.  The new roof looks GREAT.  I highly recommend him to anyone.

Collins Roofing was able to get out to my new home and get me an estimate withing 48 hours of the request. After agreeing to have the work done through them, they were out to do the work the very next day. They quickly tore off the old shingling and replaced it with the new in the same day. They also installed a ridge vent for free along the top of my roof to significantly reduce the heat in my attic during the summer. I expected to find hundreds of nails and shingle scraps in my yard for weeks to come, but have only seen one nail that was left behind. They did an amazing cleanup job. I doubt you can beat the price for the quality of work that they did. Especially since the shingles I got were the 30 year rated shingles that come with a lifetime warranty.

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