A & E Heating & Air Conditioning

On 5/2016, the company installed a new HVAC system at our home for $6850. On 8/2017, the AC unit stopped cooling and was found to be low on refrigerant. Leak suspected in line set, but not detected. Charged $365 for recharge and service visit. On 9/2017, they injected "leak stop" compound into system and charged $322. On 5/2019, the unit had stopped cooling again and was found to be low on refrigerant. They injected dye in the system and still couldn't find leak. Charged $102. On 8/2019, I finally noticed a disintegrating insulation foam and greasy liquid on the outside of the line set just as it exited the compressor unit and was suspicious that this was the location of the leak. I called them to repair. Indeed, that was the site of the leak that they seemed unable to locate previously. Charged $136 for the visit. Seems to me like they were responsible for faulty installation since the leak turned out to be right at the joint between the compressor and the line set. I could have saved ~$900 had they installed the unit correctly to start. A bit disappointing--I would have at least thought that they would not charge for the final visit where it was determined that the leak was from an installation point. When I reviewed the story with Tim, a manager, he listened, but did nothing to indicate that he accepted responsibility for a faulty installation.

I have done business with this company for 4-5 years now and it is great to have a relationship for consistently provided excellent services. I purchased a trane a few years ago and knew the ductwork was in bad shape. The lack of energy efficiency and crumbling condition made this move to top of list. I was wearing out my new trane hvac unit. Tim took the needs of my 2 story house and designed an efficient flow, all sealed and of course I wish that this had been done a long time ago. Local family owned business that cares about its customers. Trance certified specialist also factored in with my decision to use them, The maintenance plan is well worth the money to keep things running a top efficiency and early problem recognition. I am enjoying increase comfort in my home and decrease energy bills. Thanks to Tim and the entire crew.

.

Very smoothly

unknown

The price is competitive. I have used them for at least five years. I found them online. We have the service agreement as to what they will do each call. There's two units so they're usually there about an hour.

unknown

I have no complaints with the company at all. I'd give their price a B but everything else is an A. We're on an annual contract. You pay a flat fee and they come and service it in spring and fall. There's a discount on parts if you have something fixed. We have two units. I would absolutely use them. We've been using them for a number of years.

unknown

Went fine They are willing to come out and look at every detail if you re not happy and correct if a problem

6/14/16 -- called A&E to schedule a/c repair. Tech arrived at scheduled time. First diagnosis was that I needed a new heat pump, verbal estimate $4500- $5000 to replace unit. I asked him to troubleshoot further for any specific problem with the unit. I informed him I would need a second opinion before I would commit to a new heat pump. Second diagnosis approximately 30 minutes later was that the coils needed cleaning and that I likely had a bad thermostatic expansion valve (TXV). This seemed reasonable since a TXV had been replaced under warranty in 2013 at a cost of $400 for labor only. The tech proceeded to clean the coils and phoned the office for an estimate to replace the TXV. He stated that the TXV would cost $1300 to replace. I refused this repair as it seemed unreasonable. I asked that A&E send me an email with the price for labor and material listed separately. I received the email, however it did not break out labor and material. The price remained the same - $1300. I cannot recommend A & E for HVAC work, they appear to be untrustworthy, at least in my specific case. As of 8/24/16 the unit continues to function well, with no further repair needed. The unit was manufactured in Aug 2008 and installed in June 2009. Checking on-line for the price of a new TXV shows a price of $143.75. Followed up with Trimech. They gave a Not to Exceed verbal estimate of $700. Cost to clean coil and service charge from A&E was $205

Technician(Matthew Strouth) came and checked my A/C unit, trouble shot a potential problem, and made needed adjustments to the system. Repaired the potential issue and was very professional.

I had approached three HVAC installers about installing a custom zoned system using remote-controlled dampers. Out of three potential suppliers, A&E was the only one to follow-up my recommendation to investigate use of wireless remote-controlled dampers. Our A&E service rep was very thorough in answering my questions and explaining the ins and outs, dos and don'ts of zoned systems. The work was completed as scheduled within the specified time and included extensive re-working of the ducting. The installers were courteous and professional and left our sealed crawl space completely clean. We are highly pleased with the result. The improvement in airflow due to the re-configured duct work is noticeable. Before installation of the zoned system I would have to go under the house and manually switch a damper to either increase or decrease air flow to the upstairs according to the seasons. With the new system we can adjust flow as needed with a single battery-powered remote control which can individually adjust the airflow from 5 - 100% for each damper. This is especially important in NC since we can have four seasons within 1 month.

unknown

unknown

Two men showed up to our house at the correct time, and immediately removed the old a.c./heating unit.  They were careful and did not damage the trim work or wall.  Within 30 minutes, they had the new unit installed and Shawn was demonstrating it and giving us instructions on it's use.  They were both friendly and helpful, and informed us of optional accessories, but with no pressure to purchase. 

Everything went great - system up and running.

Pleased with fast response from office to tech on site !!

The problem was that the main duct work pulled away from the metal piece that goes into the house. Which means that I didn't have heat in the house.  But it was a very simple fix to position the duct tube back into the metal piece and tape it back in place.  It took the chap approximately ten minutes to perform this service.
I contacted this provider based on reviews here on Angie's List.  The person on the telephone, Lisa, was VERY nice and I appreciated that the provider was able to come to my house immediately.  Since I didn't have heat, I REALLY appreciated it.
The chap, Aaron, arrived promptly.  He was very professional and courteous.  He got to work right away. But before he did, he informed me that it would cost $95 for the visit plus $121 to tape the duct pipe back in place.  I thought that was a lot and I thought it was different than what Lisa had told me on the telephone (that it was $95 for up to 45 minutes of work done at the house). 
Next, he strongly recommended that I perform the semi-annual maintenance on the system.  I agreed to let him do this. The cost was $260 for two units.  But then he mentioned that the coils were dirty, which would cost MUCH more to clean them.  By this point, the cost was close to $1,000 for the visit.  I asked him to not do the maintenance and to only charge me for the duct work fix.  He decided to charge me $121 for the duct work fix and be on his way.

The repair was just done today, so we will see.  But the service person, Kevin, was prompt and professional.  We have had a service agreement with A&E for many years, and we have always been pleased with their service.

I called A&E just before noon and Kevin was here before 1PM. He was very professional and had the problem diagnosed in about 20 minutes. The control board was bad.It is a special order and will  be replaced later this week. It will cost $428, labor included.

unknown

It is now July 15, and Mike still has not communicated. I have called the A&E office at least four times trying to find out what the slowdown is. The only excuse I get is that many people are without AC and they are swamped. I can understand that people without AC have priority over my project, but what is inexcusable for a business is to not communicate well with ALL of their clients. It is frustrating having to initial calls on my end. All they have needed to do is give me an idea of when they can attend to my project and let me know that I have not been forgotten. Their lack of communication tells me that I am not an important potential customer to them. Why did Mike even tell me that he would get back to me in a couple of days if that was not going to be possible?

Our 26-year-old air conditioner worked okay, but every year it leaked some R-22 refrigerant that is bad for the ozone layer.  We decided to replace the A/C and gas furnace with more efficient new equipment.  We chose A&E because of their good reviews on Angie's List, the equipment they proposed, and their price.
Overall we were well pleased with the job A&E did.  The job took a little longer than estimated because the correct furnace was not delivered to A&E.  They drove to Greensboro to get a furnace, but the delay slowed installation by a day and -- more importantly, to me -- the "substitute" furnace has 30% higher capacity than needed for our home.  Although A&E assured me this would not be a problem because of the furnace's 2-stage burner and variable-speed blower, I'll have to wait until winter to see for sure if the over-capacity furnace's run time is okay or too short.  Additionally, some materials for the job were not on-site when they were needed, causing minor delays.  I didn't consider these serious problems, but they indicated a lack of preparation or planning.  Nevertheless, we were happy with the A&E personnel and the job they did.
We have been using our new A/C for about two months now, and we enjoy the comfort and the 40% electricity savings of the new, efficient equipment.

unknown