WHITE STEVE MOTORS INC

WE BOUGHT A USED 2007 DODGE 1500 THUNDEROAD EDITION TRUCK IN MAY 2010 FROM STEVE WHITE MOTORS IN HICKORY,NC.  WE ALSO PURCHASED THE EXTRA WARRANTY, $2488.00, SINCE IT WAS A USED VEHICLE.  LESS THAN A YEAR LATER WE NOTICED WHEN YOU TURNED THE SWITCH TO PUT IT IN 4 WHEEL DRIVE, IT WOULN'T STAY IN 4 WHEEL DRIVE. IT WOULD JUST TURN OFF.  WE HAD NEVER TAKEN IT OFFROAD, NOT EVEN A DIRT ROAD.WE CALLED STEVE WHITE AND SET UP AN APPOINTMENT TO GET IT FIXED.  WE DROPPED IT OFF AND TOLD THEM TO TAKE THEIR TIME BECAUSE WE ARE TRUCKDRIVERS AND WOULD BE OUT OF TOWN AND JUST CALL US WHEN IT WAS DONE.  THE NEXT DAY THEY CALLED AND TOLD US THAY WOULD HAVE TO CHECK IT IN PHASES.  EACH PHASE WAS A DIFFERENT COMPONENT ON THE TRUCK.AND THESE PHASES ARE NOT COVERED UNDER THE WARRANTY. WE SAID TO GO AHEAD AND START CHECKING IT OUT BUT TO LET US KNOW THE COST FIRST.  AFTER THE 3RD CALL AND THEM TELLING US THE FIRST 3 PHASES DID NOT FIX IT AND THE COST WAS ALREADY $525.00, WE TOLD THEM TO STOP WHAT THEY WERE DOING AND PUT THE TRUCK BACK TOGETHER AND THAT WE WOULD BE THERE IN 15 MINUTES TO PICK IT UP.  WHEN WE GOT THERE OUR TRUCK WAS SITTING IN THE PARKING LOT AND LOOKED LIKE IT HAD NOT BE TOUCHED.  WE JUST PAID WHAT THEY SAID WE OWNED AND LEFT.  SO WE HAVE SPENT $3013.00, $2488.00 FOR THE WARRANTY AND $525.00 TO THE SHOP, ON THAT TRUCK FOR NOTHING!!! WE TOOK IT TO A LOCAL GARAGE NEAR OUR HOME AND THEY FIXED IT THAT AFTERNOON FOR $195.00.  BEEN WORKING GREAT SINCE.  WILL NEVER GO BACK TO STEVE WHITE DODGE EVER!!!!