TARHEEL FIREPLACE & GRILL SHOP

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Our historic home had 2 fireplaces that were no longer safe for burning wood so we visited Tarheel Fireplace to learn what our options were in gas inserts.  Roy took the time to explain all our options and patiently answered my questions.  He sent us home with brochures from multiple vendors to think about which style we preferred most.  We choose one that looked like a wood burning fireplace and s second that looked like a coal bucket.  Roy came to the house to take measurements and assess how much customizing each fireplace would take to install in the available space.  We arranged for an install date and Roy and his assistant arrived on time and got to work.  They returned a week later after our electrician came to install the needed electric outlets.  A third installation trip to finalize the custom work (one insert had to line up with a wood mantle and the other with slate) and we were done.  Along the way, Roy realized the gas line from the street to our house (installed by another vendor a year earlier) had a slight leak and he made a temporary repair until he could return to and fix it properly.  He didn't have to be checking that part of the line, but he is through like that and we appreciated it.  We love our new fireplaces and can't wait for the weather to turn cold so we can enjoy them.'

THE SERVICEMAN WAS VERY POLITE, WAS PATIENT TO EXPLAIN EACH PROCEDURE HE WAS DOING, WENT OVER THE CONTROL COMPONENTS WITH US, SHOWED US HOW TO ADJUST THE FLAME HEIGHTS, GAVE POINTERS ON MAINTAINING THE UNIT AND USING THE REMOTE CONTROL IN THE FUTURE.