Tripp's Renovations

The only words I can come up with is Keystone Cops. Everything that could go wrong, did. Including the billing. Repairs to damage they caused was never corrected, even though promised (quote) 'to protect his reputation'. I was seriously disappointed and could never in good conscience recommend, as I had to fire them to stop the madness. It was the only time in my life I've been screamed at by the owner of a company ( he wanted yet another opportunity to complete the project!) although I believe he was more angry at his own employees than he was at me for firing them. I paid the bill, which was excessive, just to have them gone, then hired a Professional to complete the job.

We hired Tripps Renovations to remove and install new siding, gutters, a new roof, paint projects inside and out, and new windows. We were completely satisfied with their work and professionalism. This company was at our house for over a month and the owner was here frequently checking in with us to meet any need we had. On one occasion an employee accidently put a nail through the siding into an electrical wire which caused the electric to shut off. Within hours there was an electrician at our house to fix the issue at no cost. We weren't satisfied with how a post was attached to our house and the owner came out and personally fixed it himself. All the employees were extremely respectful and professional. We will definitely hire them again for our next project.

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Tripp was recommended to me by a mutual acquaintance. He came to my home and assessed what I wanted done, which was to tile my kitchen floor with 13" square ceramic tiles I had already purchased. After we agreed on the particulars of the job and the materials required, he provided an estimate. I agreed to the price via email. He was not able to give me a definite or even an approximate time when he could do the work, just that he was really booked up and it would be a couple weeks before he could even say when the job could be done. I got the feeling my job was small in comparison to what he (acted like he) was used to. But I wondered why he couldn't find a slot for me on his calendar even if it was weeks out. Finally, after an uneasy answer to my text message (namely that I'm home everyday so what do I care when he does the work!!), he scheduled the job, and his two workers each named Mike, completed a beautiful job in 2 1/2 days. Tripp showed up towards the end of the job with my bill all printed out. With no prefacing remark he handed me a bill $175 more than the original agreed upon price. When I asked why, he said Mike & Mike took longer to do my job, and they were paid by the hour. How was that my concern? I didn't delay them in any way. They worked steadily the whole time. Tripp just didn't allow enough labor time in his bid. He mentioned in the bid that the materials price may be different than quoted. He didn't say anything about the labor cost being different. $175 is not a huge deal, but if only he didn't just spring it on me without an explanation. Not real good customer service. I paid the bill and spoke to him later on the phone about it. He finally admitted he didn't handle the increased price very well with me. He said he would return $50. I've yet to see it. The work was excellent in all other respects. Just firm up the price (especially the labor) and the date beforehand.

They did a great job. They were very quick and had a great price.

After a rough start with one employee (who no longer works with Tripp) he was fantastic. Could not have asked for a better more professional job. Plus, after the job was finished, we have remained good friends. In my experience, that doesn't happen very often.

Really was unfortunate as Tripp seemed to be a very nice and knowledgeable person. I ended up doing almost all the work myself and saved a lot of money.

Tripp Jeter's main business is in renovations of existing dwellings. However, he was recommended by person who knew of Tripp's reputation with tackling problems. I needed help with drainage into my garage from a very steep driveway, even though there is a drainage system in place. The rubber on my garage door bottom was wearing out, leaving ample space for LOTS of rain water to come into the garage, even soaking the wall studs next to the doors. The garage-door manufacturer is out of business and no standard or substitute manufacturer rubber pieces would fit the grooves of my door. Having been 'taken' by several contractors on the house work I have had done, I was hesitant to try another contractor, but I called Jeter and hoped. He responded quickly. After deliberating a couple of possible options, I showed him a product I found online and asked his opinion on using it to block the water. It is a vinyl piece has a small ridge in the middle of it. The ridge is designed to fit just inside the door base when it is on the ground. Jeter thought it would work, so I ordered the product and called Jeter when it arrived. He came within a few days to cut, position, and glue down the strip for me. He also replaced a couple of the rubber strips that go up the sides of the garage door entry. We kept the old rubber on the bottom of the door as it is still enough to cushion and help seal when the door sits down on the vinyl strip. So far, after several big storms, the water has stayed out of the garage!! In talking with Jeter I learned of the extensive and varied work he does around Hendersonville. I would have used him on my house renovations if I had known of him sooner. He is a professional young man, punctual, good attitude, and tackled this job even though it wasn't a 'big' job.