Flooring America

My husband and I interviewed 3 places for new carpet for 2 master bedrooms and closets (786 sq. ft.). The prices at all 3 were comparable, but we chose Flooring America because the salesman, Steve Railsback, was personable, professional, very helpful, knowledgeable, and very willing to answer all my questions. The carpet arrived within a week and the carpet was installed on the day of our choice. Steve told me that it would take 1 to 1-/2 days to install, but that he would try to make sure that they could get it accomplished in 1 day, if at all possible. The installers arrived at 10:05 AM on installation day and finished the first master bedroom and corresponding closet and left at 2:35 PM. 4-1/2 hours. They arrived the next day at 10:05 AM and completed the second master bedroom and corresponding closet (slightly smaller room with less furniture to move) and left at 1:05 PM. 3 hours. So the job took a total of 7-1/2 hours but they turned it into a 2-day job. Positives: The carpet looks great. The crew was very careful when moving furniture to make sure that the furniture wasn’t harmed and that if it was necessary to take things off the walls, they let us know. I was very appreciative of how that portion of the installation was handled. But… Negatives: (1) They did not clean up after themselves very thoroughly either day. They were actually in the driveway loading the van on day 2 when my husband made them come back and clean up and even then they did a poor job. (2) They parked on the grass without asking. (3) They drove over the grass. (4) They drove off the driveway onto decorative stone severely rutting it. (5) They left 3 fairly large oil stains on our driveway. I asked my husband if I should call and make them come back and clean the driveway and even out the stone since it will take him hours to clean up after them and his response was “I don’t ever want them here again!” He’s very laid back and doesn’t often get angry, but he’s angry now. (6) On day one, Bob asked if he could use the bathroom within a half hour of arrival. I said yes. I shouldn’t have. I’m not exaggerating when I say that I could not go near that portion of the house for over 2 hours because the smell was so bad that I was gagging. In over 45 years of owning a home, I have never had that happen with any other contractor. It was so disgusting! So, if you want a pleasant sales experience and good carpet at a fair price, FA is the place. If you are going to have it installed, go somewhere else!

unknown

Great job. They had the products I wanted: pet stain resistant carpet and pad, bamboo strand woven flooring. They arrived about 10:30, worked all day and left about 6pm with all flooring completed and furniture replaced in the rooms. No problems to report and I would recommend them to anyone. They were contracted by my insurance company as this was repair after a leak.