"So sorry that you were disappointed that we were too busy to give you an estimate in your requested time frame. When you first called I did return the call and told you that I was too busy that week on another job that we had contracted to do months previous. When I tried to schedule you for Tuesday the following week your response was that if I couldn't come on Monday then you would assume that I wasn't interested in your project. I'm not sure where you got the cost amount of $5509 as I never had given you a price. Again, I'm sorry that we weren't able to meet your schedule and come out as quickly as you would have liked, but we but we have to keep our schedule according to commitments we have made on jobs that we had contracted earlier. I hope that you have found someone who could meet your expectations and wish you all the best with your landscaping project."

"So sorry that we were unable to connect. We try to return calls within 24 Hours but in the Spring when the phone is ringing off the hook it may be a day or two longer. My records indicate that you received a call back two days after you left your first message and you were not available so a message was left asking you to call the cell number as I am always out in the field. When you returned that call you had left another message on the office line again. When I received your second message, I did return the call but you were again unavailable and must have missed that message. I called again this morning and we finally spoke and you indicated that you had hired someone else. Once again, I am sorry that we were unable to connect within your scheduled time frame and thank you for considering Hampstead Landscaping."

"[member name removed], It was a pleasure meeting with you last April to consult with you on your backyard landscaping project. After two site visits measuring and many hours trying and much thought , I'm sorry that I couldn't stay within your budget for the landscaping that I designed for your backyard. Unfortunately, with all of the items that you had asked for there was now way to cut costs without cutting corners. We have based our reputation for 24 years on using high quality materials, extensive soil preparation and providing exceptional customer service and attention to detail in all of our projects, which I'm sure you can understand is a valuable service. I hope that your project turned out to your liking and that you and your wife have enjoyed your new pool this summer, and I thank you for considering Hampstead Landscaping."

"Sorry about that. We were out of town on vacation for a week and came home to 35 calls to answer. Forgot to change message on answering machine due to sudden death in the family the week prior.I did However,leave you a message on Saturday 9/15/12 at 9:45 AM which you didn't respond to. I'm sure that you can understand that I am human and cannot always answer business calls immediately, which evidently, is hard for you as well as you haven't returned my call yet and it is Sunday, 9/16/12 at 9:30 AM almost 24 Hrs. later. You asked for an appointment on Monday and, as I stated in the message that I left for you on Saturday, I will be happy to look at your project on Monday if you are still interested in our services. You will first have to return my call and set up an appointment. Thank you for your interest in Hampstead Landscaping, Inc."