Gideon's Heating & Air Conditioning

Gideon?s tech came out for regular maintenance. No issues with AC prior to them coming. A few days later, the attic was flooded from the broken AC. We were on vacation at the time. Due to how long the water sat, plus no AC, the damage was very substantial to multiple rooms. Apart from the damage to ceilings, floors, and walls, my family needed to stay elsewhere for a week during substantial remediation. They knew we have a young family and infant. The bed and crib were in the damaged room. We also had to pay professional cleaners due to this. Depite being at fault, Gideon refused to make us whole. I understand they did not file an insurance claim. In my opinion, they just didn?t want to cut into their bottom line and would rather take the risk we will not sue them. When we tried to speak with the GM to discuss the issue, he would not even speak with us. Poor work, poor customer service, and lack of accountability. Do not recommend. See pictures.

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I have been using them since 2008 and had good experiences.  I have had a few emergencies since then and most of the time they are able to accommodate you.  They are one of the only gigs in town, so they tend to be busy.

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They came out on a weekend, which is pretty unusual, and I did not get any extra charges for the weekend. They said they would be back that afternoon, and they were, and they gave a time by which they would complete the work, and they were on schedule. They had to order the fan unit which they did.

The price is unknown since it was part of a package deal with the general contractor. The only downside was that the heat pump being utilized stopped working one day after the tech had left. The company was responsive to send someone back to clear the problem. Since then everything has worked fine.

Met with foreman. Went over the location of all the vents, etc. Work was done in a professional way within 2 days and cleaned job site up. Used quality materials and were knowledgeable.

Very well.

Gideon's Heating and Air Conditioning is very responsive and do extremely good work. The only negative thing that I can say about them, and it's not even a big negative, is the closest you'll get from them as far as an arrival time is about a 3 to 4 hour window and most of the time their within that and sometimes they'll a little out, but they are in demand. It's not a problem. They do extremely good work and are very personable. They're professional and they know what their doing.

They were absolutely excellent and I would keep using them.

I was initially pleased with their service and professionalism when they came out. Unfortunately, when I turned on the unit, it was still not cooling effectively so I called them back. They again sent someone out who said that some wires were damaged that were not damaged when they first came out. Since I had not used the unit since their initial repair, I thought it should have been covered under their first call but they did not agree and charged me for the service call.

IT IS GOOD TO HAVE RELIABLE PEOPLE WHO WORK FOR YOU AND THIS COMPANY DEFINITELY HAS THAT. THEY WERE PROMPT TO CALL ME AND GET THE NEW SYSTEM INSTALLED. THEY ALSO HAVE VERY REASONABLE PRICES COMPARED TO THE REST OF THE PLACES IN RALEIGH.