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West Shore Home
Laminate Countertops - Install, Laminate Countertops - Repair, Doors (Interior) - Install or Replace,
About us
West Shore Home, formerly Brytons LLC is a turnkey remodeling company. We specialize in bathroom remodels and window replacement. The key to our success is the product selection we offer. Our bathtubs and showers are 100% acrylic, NOT fiberglass. They come in a variety of elegant colors and our backed by a lifetime warranty against discoloration. It's the best value of any remodeling project you can do in your home. The showrooms are located in Greenville, New Bern, Wilmington, Winston Salem, Columbia, Charleston and Cary. Check our website for showroom hours.
Business highlights
33 years of experience
Services we offer
& Build-A-Bath Service. Window replacement, & Toilets, Bath Accessories, Bathroom Remodeling – Showers, Bathtubs, Custom Bathrooms, Energy Star windows., Faucets, Handicap Accessible Bathrooms, Hurricane windows, Vanities, Walk-In Showers & Tubs, bay windows, casement windows, custom windows, double-hung windows, energy efficient windows, garden windows, impact resistant windows, picture windows, safety windows, single-hung windows, sliding patio doors, sliding windows, window installation
Accepted Payment Methods
- CreditCard
Reviews
4.673 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 10% | ||
| 3% | ||
| 1% | ||
| 4% |
Showing 1-25 of 73 reviews
Virginia D.
Aug 2022
The work was excellent, however after the installation I discovered that I had been given very cheap product for the price I was ask to pay. I had solid and steady glass doors on the shower doors they remove. They replaced them with very cheap glass that bent like Plexiglass, I've never seen glass bend and also hung like curtains from the top only, no support on the bottom. When I told them I found the doors to be unacceptable for a senior I was told they would remove them, seal the holes and I could hang showers curtain but still pay for the shower doors they will remove. I was expecting an upgrade, instead I was given hanging glass doors for an outrageous amount. The shower makeover I ordered the salesman called it my dream shower, instead it has become a nightmare for me, I have not used this shower as I'm very afraid of using it as I may accidentally bump against the door and fall through it.
Shiela K.
Jul 2022
First we paid over $20,000 for the product and we were told that we had to pay for it all that day in order to get the price break. After paying for what we wanted, we were contacted and told that they could not provide that product and offered a different product and told us that it would be cheaper and we would be refunded the difference. We agreed and that was the beginning of June. We have heard nothing from the company, I have texted the salesperson multiple times and told that we would get the refund in 7 to 10 days and now he is no longer responding to my messages. I called the company and left a long detailed message and have heard nothing back from them. I am afraid that we have been the victims of a scam and will have to find an attorney. This is not the way to do business, especially when there are so many companies that we could have chosen from but we chose westshore because they were on Angie's list so we thought we were safe but obviously not. I could not be more disappointed.
Tarsha G.
Jul 2021
The wonderful installers Avi & Diquan did a great job!!!. They were professional & very respectful to me. They kept me informed, showed me the progress & answered any questions I asked.
Rob P.
Jan 2021
Worst home owner experience ever. I got about 6 estimates before settling on WSH. They got the price right and sold me on their own experienced installation crew, what a joke. The windows look nice but the installation was horrible. They came here with out a plan and an untrained crew. It felt like they were experimenting on my home. I had to stop them several time and point out poor craftsmanship that would have allowed water to enter my home. They put vinyl J channel on my Hardy home and also used aluminum to wrap brick molding. They damaged just about every windows interior trim and did nothing to repair or repaint over the damage. They showed up with a clear window for my bathroom when I ordered obscure. They took out the large picture window in my kitchen and realized their window was the wrong size. They scabbed back in the old window which looked horrible. I had to wait about and additional 6 months for the 2 wrong windows. The bathroom window was about an inch short in every direction so they shimmed it, pumped in insulating foam and then put 1/4 round molding in my bathroom window to hide the gap. Some of the vinyl J channels they pumped full of caulk. The whole thing is a nightmare. They also said they would help with financing and obtained the authorization code and at the end of the first trip notified the finance company the job was complete and extracted full payment. I had to protest and spend hours getting them to return 50% until the job was complete. I was so fed up after the second visit I was just like get out of my home and my life. I can only imagine these windows giving me issues down the road simply due to the poor installation. The are horrible to deal with and do terrible work. I give them a 0 out of 10 rating.
Norma P.
Jan 2021
EXCELLENT from start to finish! Designer/salesman thoroughly explained the process, costs, options, and payment plans. He was not pushy and thoroughly answered our questions and concerns. Installers were very professional and kept us updated as to what was going on and what was left to do. They removed all debris and cleaned up after themselves! We highly recommend them and will definitely hire them again for future projects!!
Lisa S.
May 2017
Everything went very smoothly and we love the end result!
Geoffrey R.
May 2017
I could not have asked for an easier, less stressful experience then what I received from Brytons. Everyone I came into contact with at Brytons was the upmost professional.
Kim K.
May 2017
The job was completed in 1 day, the installer was professional.
John K.
May 2017
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Richard B.
May 2017
It took quite a few weeks to get the installation but they did it all in one day. The new shower looks wonderful. I went with a shower rod and curtain rather than the shower doors. It saved quite a bit of money and it will be so much easier to keep clean. The quality of work done by the guy who did my install was fantastic.
Madelyn B.
May 2017
Both sales person and installers were knowledgeable, prompt and professional.
Response from West Shore Home
"Everyone at Brytons is thankful that you chose us for the project. I feel so fortunate to have so many great customers and employees! Barry"
Brenda H.
Mar 2017
What a pleasure it was to work with Brytons from the first visit with the salesman to completion. While not inexpensive for the scope of the project, it was well worth it to only work with one craftsman (except for the sheet rocker) who completed the entire job start to finish in 4 days, as promised. Brytons kept to every promise they made along the way. A requested switch out of faucets was handled effortlessly. Also piece of mind knowing they will come back within 12 months if needed, to re-caulk. We love the end product and the bath towels that were delivered as a thank you!
Lee M.
Mar 2017
Designer was great and found specific types of bath accessories I requested and the types of low-mainenance/ mold-free tile work. Installer was excellent and very personable. Only issues were associated with absence of co-worker - the plan was to have 2 installers working together but something happened to second guy. So, job took a bit longer than projected.
Response from West Shore Home
"Thank you so much for your business and your kind words. Let us know if there is anything else we can do for you. Thanks again! Barry Dyer, owner."
Sam D.
Jan 2017
My wife and I had been contemplating on a bathroom remodel for quite some time; however, my wife has issues with making decisions that involve substantial amounts of money, aka, pulling the trigger. Thus, I do not have that problem. Me and my wife had two bids for my bathroom remodel. Needless to say, the first bid did not get the job (A well-known bathroom remodel contractor). The second bid did (Brytons). Plus, I went with a well-known contractor because if the job was not performed to my standards, there would be repercussions. The bids were nearly identical, but Connie (Brytons' representative), put me over the edge. She spent several hours explaining everything, and showing us various samples. Plus, I could tell she enjoys her job. And as for the installer/carpenter/plumber, Brad, he was exemplary. I do not believe Brytons could have found a better person to showcase their company’s vision, as to what a customer desires. And on top of that, he was professional and courteous the whole time he was here. As a matter of fact, he treated my house as if he lived here, too. To tell you the truth, my bathroom looks like it just came from Brytons' showroom. This is a good thing.
Response from West Shore Home
"Thanks you so much for your kind words. We have been extremely fortunate to have many great people working for us over the years. I am happy that everything went well with your job. We never anticipate problems, however, sometimes errors are made. It means a a lot to me that you recognize us as a company that will take care of issues if you have any. Thanks for your business! Barry Dyer"
Alice B.
Dec 2016
Loved the variety of choices for wall, shower door and fixture designs. Our installer, Chris, was right on time, very courteous and finished the project in two days. It looks and works beautifully. The company also called after a week to make sure we were satisfied. Very Professional.
Paula C.
May 2016
We were told that the floors would be repaired during the project- they were not. Evidently, if you don't buy a tub, they leave a HUGE hole in your floor (where the tub drain was) and cover it with a piece of plywood. The contract says floors repaired in "wet area"- well, we no longer have a tub so I guess that means its not a wet area anymore and so they can leave it the way they found it. I can't believe that I just paid that amount of money and a hole was left in the floor. If I had a bought a tub too- would there still be a hole left in the floor? Also- please be advised that your projected shower area will shrink by up to 10 inches! We were told a 40x60 shower pan would fit in our space- the actual pan is around 55 and once they put a cap on 1 end, you are down to 51. This created a problem with our planned shower head direction- we lost 9 inches in the pan size and then the contractor moved the shower head by 4 inches (when he wasn't supposed to). This created a situation where the shower head would now be spraying directly on the shower door seams (potential leaks). We would have had to pay MORE to have this corrected- even though our communication was CLEAR- their's was not- and yet what can we do? So we ended up having to pay almost $300 more to change our shower head so that the water wouldn't be spraying directly on the door seams. I am VERY disappointed in this process but its done now. I will not recommend this company to anyone- or- I would advise spelling these points out in the contract so that this will not happen to you.
Response from West Shore Home
"I apologize that you were unhappy with the experience. From our records, I see that we have addressed all of the issues that you have brought up. The after pictures of your shower are beautiful. Please call me, Barry Dyer, on my cell at 919-649-2746 if you have any other issues."
Bonnie C.
May 2016
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Raymond H.
Apr 2016
unknown
Response from West Shore Home
"Thank you [Member name removed] for your nice review. We hope you are enjoying your new shower."
Margaret R.
Mar 2016
unknown
Response from West Shore Home
"[Member name removed], thank you for sharing your positive experience with us. What a beautiful shower! The sandshell color with the brushed nickel hardware was a great choice."
Linda K.
Mar 2016
unknown
Response from West Shore Home
"[Member name removed], we are so happy you had a positive experience with us. Thank you for the great review and recognizing two of our top-notch installers."
Jeannette M.
Mar 2016
unknown
Response from West Shore Home
"Thank you for the positive ratings. We hope you are enjoying your new shower."
Stephanie B.
Mar 2016
unknown
Response from West Shore Home
"Thank you for the good ratings. We hope you are enjoying your soaker tub."
Lee M.
Feb 2016
unknown
Response from West Shore Home
"[Member name removed], thank you for the great review despite the small issue with the installer. Sorry that the project took slightly longer than originally expected. We always try our best to keep to the timeline; however, unexpected issues can come up. Thank you for being understanding."
Mary P.
Jan 2016
They did a wonderful job. They were clean, and everything was done perfectly. There was only one guy, and he did it all himself, in four days. I can't say enough good things about them. They even replaced one of the cabinets at no charge because I didn't like the finish, then came back and raised the cabinet because it was too low.
Response from West Shore Home
"Thank you for such an amazing review! Glad you loved our work, enjoy your remodel!"
Jack W.
Jan 2016
From my first contact with Brytons to the finish of the job, I knew the cost, when workmen were coming, who was coming, and what they were going to do. I always felt I was part of the process as they kept me completely informed, adhered to the plan originally laid out, and tightly followed the schedule they had set with me in the beginning. There were no surprises and I was continually educated about how to care for the new shower as we went along, including tips about cleaning products and what to avoid. There was also ample and understandable written material about the kind of shower I had purchased. From the initial consultation to the final touches, the men were professional, competent, organized, courteous, helpful, and quick to answer any questions I had thoroughly and to my satisfaction. It was evident throughout that they wanted me to be satisfied with their work and with what I had purchased. Though the shower was expensive for my fixed income, it was within the cost ranges of this kind of work currently done in this area and the finished product was high quality and fit perfectly into the existing bathroom. It looked like it had always been there! The time for completion was also impressive: work was started in early December, 2015, and was finished a month later. I was honestly impressed with Brytons overall and would use them again without hesitation.
Response from West Shore Home
"Thank you for such a great and informative review! It is important to us that customers are happy throughout the entire remodel process. Enjoy your bathroom remodel!"
Licensing
State Contractor License Requirements
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FAQ
West Shore Home is currently rated 4.6 overall out of 5.
West Shore Home accepts the following forms of payment: CreditCard
No, West Shore Home does not offer free project estimates.
No, West Shore Home does not offer eco-friendly accreditations.
No, West Shore Home does not offer a senior discount.
No, West Shore Home does not offer emergency services.
No, West Shore Home does not offer warranties.