Hancock Home Solutions

"[Member Name Removed] & [Removed Member Name], On behalf of the company and crew, I'd like to thank you for your positive review. I cannot express how much it means to us and how important it is for you, and all our clients, to be happy with our performance. I sincerely appreciate you allowing us be a part of your projects. We have enjoyed working with you very much and we hope to continue to be the one you turn to for future projects. If they had an Angie's list rating for customers, you guys would get an A+. Thank you again for your kind words and faith in us. Sincerely, Your friends at Hancock Home Solutions"

"Thank you for th kind review!!! It has been a pleasure working for you and I hope to continue for many years to come!! Sincerely, Angela Hancock"

"Thanks for the positive review [Member Name Removed]!"

"The only portion of work that had to be gone back to was the ceiling painting. It didn't cover well on the first coat. The client called and made us aware and we came back out the very next day and painted that ceiling again and it was perfect. There were never any damaged materials reused. This house was getting some touchups for marketing purposes as the owner was leaving the state. She had the opportunity to review our work before payment and she said she was satisfied and paid the bill. This is the first I've heard of anyone not being happy with this little patch job."

"We pay very close attention to detail in house cleanings. We are second generation in this field, over 25 years experience, and have a long list of top shelf clients. We would never not clean a bathroom or vacuum floors unless directed to do so."

"In short the client is upset that we wouldn't perform extra work for free. We have bent over backwards to help this Client. She has been relentless in her attacks on me and the company because she has a problem that she thinks we either caused or should have fixed for free. The roof and the painting were completed in the highest standing. I have around 25 photos of before, during and after the work as as I do on every job, to avoid misplaced disputes such as this one. After the job being completed for 2 years, the Client called me about a leak. I did go out to her property and took pictures for her review. The chimney was leaking from the inside and leaking inside her fireplace. This had nothing to do with the roof or the paint. I took, and sent her, several pictures of the roof the flashings and the sealants that were applied two years prior and they all looked brand new. I informed her as well that I would add extra sealants while I was up there, if it made her feel better, but that I knew this wasn't the problem. She said she had always had problems with the chimney. In fact she called me before the hurricane to repair the ceilings from years of damage. She didn't call me back until after the hurricane hit to do the work. I sealed around the base of the chimney and sent her a picture over the phone. I told her that the chimney could use some help but everything we were hired to do was performing as intended. She called me back out about the chimney leaking and to appease her I went by again and her daughter was home. I showed the daughter how it was leaking from inside the chimney and that I felt that it was the cap causing the problem. I was in constant contact with her and she was well informed but refused to hear the truth. She simply wanted to blame us and make us fix it for free. The roof did cost a little more because she went up on the shingle quality but at least she admits that I reduced my part of the work by $500 to compensate. I did not pass the subcontractors info onto her as she was contracted through us to do the work. I also forwarded her the web address to fill out the warranty info and she was given a hardcopy before we ever started the job. Since she is likely to read this I will point out again that they were Pinnacle, Limited Lifetime warranty (35yrs) Architect Shingles. As for the paint, I did wind up using a spray method because her cedar siding was so rough. I suggested replacing 80% of it but she couldn't afford to. That's when I decided to spray it. If you know anything about painting you will know that spraying is much more expensive than rolling or brushing and that with rough cedar you cannot get the appropriate penetration. It takes a LOT more paint to spray and it is a lot more tedious and time consuming yet I didn't change my price and I even went down $500 so she could get the roof too. We also used Fortis 450 by GLIDDEN. A very expensive paint of the highest quality. We also used GRIPPER primer by GLIDDEN for the primer coat. It took about 18 Gallons extra to spray at nearly $70 per gallon. She also fails to mention how we repaired her deck, that was in shambles, so it would simply be safer for her (the rails and steps were falling apart) and that we used the left over paint to paint that deck to get her a few more years out of it. All out of kindness over hearing her complain about it every day. This is another example of a client wanting something for nothing and when she can't get it she gets on the internet to bash your reputation as much as possible. But for all you folks out there who are thankfully taking the time to read this reply, I have, as I said, a complete file of the each and every job including all photos and contract agreements for your review should you want the actual truth."

"The first thing I'll say is that this job is WAY older than the review and I though we had resolved this a LONG time ago. I have to agree that this client has a point about the fellow that was working under me on this project. It happens sometimes in the construction world that you get one that's not quite up to snuff. He might be happy to know that he had to seek other employment directly following this job. I will also defend that I was on this job the entire time and no one smoked in the house. WE NEVER DO THAT! I will also still hold fast that we never cut any wires under the house. Thankfully this client's father is an electrician and repaired whatever the problem was promptly. And it's always interesting that we never get credit for all the little "freebies" we do on the job. In this case, Installing a nice outdoor sink in the garage. It is a shame about this job because I liked the clients so much. Nice people. Still the fact is that they were wanting a lot of little extras and I did 90% of what they wanted but I felt that I could not continue to do work for free and told them that fact, which they weren't happy with and couldn't understand why I wouldn't. So, that is how the relationship ended as it often does when you won't perform "freebies". I would also be willing to give this client another chance. Like I said, I liked him. Nice Guy"

"Thank you for the positive review. You guys were also a pleasure to work with. Would you care to leave a new review on the Garage? Thanks in advance."

"Hey Member, Thanks for reviewing our service! It was a pleasure to meet you and your family. You are nice folks to work with as well. Before I go, I saw you rated us with a B in quality. That's an area I really strive to always get an A+ in, so let me know what I can do. I just want to remind you, if there's ever any issue, no matter how small, we want to make it right. So give me a call and let's see if I can earn an A. Thanks for choosing me and for the excellent rating."

"Thanks so much for the opportunity to work with you again. You guys are great. Please call on us again if you ever need anything at all."