Triad Roofing Services

Work was performed in a satisfactory manner and bill was paid. However when I called to have them look at another small repair they never called back even after two calls.

It was done in a timely manner. The clean up was well done.

I went by the word of mouth on how great they were in 2014 and had the roof done in the fall of 2014 by them and as I can remember they charged about the same as their estimate. I called them back in the spring of 2016 due to roof leaking in one spot. They came out and told us the gutters were not cleaned out and as I can remember they cleaned one section of gutters and sent me a bill for $125.00. When I complained about being charged they cancelled the billing. But they did not fix the leak as it continued to leak each down poor. In the fall of 2018 two trees of mine came down on the roof and the insurance company came out and gave me an estimate on removing the two trees and re doing the roof . It took about 60 % of the roof when the trees came on the roof. Triad Roofing came out and estimated the cost at about the same as the insurance company so I told them to do the project. Their employees came out mid November 2018 and re roofed. By the way they claimed not to be able to speck English and left the day after putting on the shingles on the roof. I asked when they were going to complete the job and they told me no speck English and left. I then checked on their work and noticed some of the wood was not replaced and could rain into the house. A couple of days later I voice mailed a message to them that the work was not completed and that a leak had started where they had worked. I believe Travis came out and checked every thing in my message including the new leak and the leak from 2014-2016. He could not find the new leak and fixed finally the old leak.I received a bill for the full amount the end of February, 2019. I called and left a message for Travis that the rear gutter was not replaced nor the leaf guards. The leaf guards the employees took with them had not been replaced. He called and said the gutter only cost $4.00 a foot and would issue a reductions on the bill. I told him the gutter and leaf guards would cost more and was told not to indicate his employees stole the leaf guards. I told him I was paying the entire bill and he hung up on me. This is way I am unable to give them a good review.

After contacting several roofing companies, Triad was the only company that gave us a detailed quote, and worked with us on getting the right product. About 12 roof companies either walked away because they could not handle it, or just never returned calls. I worked with Travis from start to finish, and he was very responsive and professional. Not one of the other roofing companies was even close to this professionalism. Skywalker Roofing, also in Greensboro, would only give a verbal quote, and then never responded when I asked for further details in a written quote. Also Skywalker came out and said they could do the chimney, but when they gave the final quote, they said they could not do the chimney. Challenge: The house is 7500 square foot, with 3 chimneys--one which is very complex and required major restoration. Triad was the only company that even suggested the right solution for the chimney. The roof deck has insulation foam board between the plywood and the shingles. This was challenging to nail correctly. The crew would have to travel over an hour each way to get to the job site. This would also make the job more complicated and time consuming. The Product: We ended up selecting a lifetime roof by GAF. We had a wood shake roof so selected the GAF Glendale Ultra Premium Designer Series. Color is Dusky Grey. It is the thickest on the market, and the pattern looks much more like wood shakes than the CertainTeed Presidential Shake. Overall, the quality of the roofing product is amazing. To get the lifetime warranty, we also got the TimberTex, Cobra Ridgevent, Weatherblocker. and a premium polypropylene underlayment. Scheduling: Summer and early fall 2018 was very wet so that kept pushing the schedule. Otherwise, I felt that they did a good job of scheduling and completing the job timely, but I do think they had some resource capacity issues. I attribute this, however, to the unusual rain patterns we had been having. The project: Total cost was $41,100. These are the heaviest shingles and shingle packages that Triad had ever dealt with. Because of the house/roof design, this was like doing 3 houses, and the chimney restoration was a big risk for them to take on. Triad sent an awesome crew and even with issues from the current leaking and chimney, everything ended up perfect. We have had the chimney tarped for 13 years. No more. Leaks are a thing of the past. The roof looks amazing. We just had a 17" snow storm and several major rain storms and all is well. I would certainly recommend Triad as the best residential roofing company for high-end designer roofs, and complex installations. If you need chimney restoration, you will be hard pressed to find a roofing company that will take on the challenge.

Triad Roofing Services were very simple to work with. I was able to maintain contact via email because I work nights and sleep during the day. They worked around my schedule and were flexible to my needs. Even though the work was done in winter time and had to be delayed a couple of times due to weather they still let me choose the start day of installation, then were able to complete the job in one day, including clean up. I spoke to them in advance about that this was an insurance claim, and they were very understanding, and performed the work before ever getting a check. They offered and explained the upgrade options in advance and brought samples to my house allowing us to choose a color out of a fairly good selection. Overall the roof looks great after completion and has held up quite well through a bit of snow and some day long rain events. We have been nothing but pleased with the entire process.

Job went well

Excellent Good communicator - kept me up to date on arrival time. Did good work for good value - what more do you want?

They run a pretty tight operation. They are on the high end about $4000 or $5000. I have a 35 year warranty. It was about $1200 just for gutters. They put them right in and came back out because it wasn't quite right. He adlusted it a couple of times, there was a leak and they came back out after that because they wanted to get it right. The price was expensive, it was high. I got to pick out my own shingles.

I had both of my houses done. They did an excellent job. They were very professional. I was very happy with their services.

No problems at all. They came out, told me exactly what work was to be performed. A schedule was agreed to and they arrived on time. They did a great job and I was very satisfied with the results.

Roger Hicks was excellent started went he said he would, And completed the job when he said very professional his work was second to none and ended up doing a house for my father-in-law. I also told him he could use me as a reference anytime.

The workers were on time every day and worked hard to get the job completed on schedule. The worker were very conscientious of doing good quality work. Highly recommended.

Nice installation job and excellent clean up.

The repair team was efficient and finished in less than an hour.

Excellent. No problems for either job.

Left nails in driveway; dirty white pipes (assumed from dirty hands). I did contact the company and did receive an apology.

When fine finish on time there. There were some mistakes but they did came back out and fixed it

It was fine. They were on time. They were very courteous. They did the job quickly. They cleaned up.

It was positive. I was pleased with their presentation. They gave me a more detailed estimate than the two companies that I talked with. The work was perfectly satisfactory. Price was mid-range. They were punctual.

Triad Roofing crew was great to deal with and did an excellent job.

Very pleased. Travis (owner) conducted thorough inspection & provided estimate. A professional crew led by Derrick arrived on time and quickly and professionally did work.

unknown

unknown

Derek was very professional and work was done in timely manner.

Great job, worked performed on time as promised in a timely fashion by Derrick from Triad Roofing.  Would recommend to others and will plan on using them when my roof needs to be replaced.