Triad Electric Solutions

Was originally scheduled to come out to give an estimate scheduled through the Angi app. They did not show up for the estimate appointment. When I called they blamed the app and that they don?t schedule appointments for estimates using the Angi app. They gave me an estimate over the phone. I didn?t provide them enough detail about what I was needing to have done. (my mistake). I scheduled an appointment to come out. They missed the appointment the first day. They then offered to come out first thing the next day which was nice. The technician struggled with the work, possibly because they didn?t have enough information upfront. The technician dropped the light fixture and damaged my dining room table. Probably because he was not well armed with the information he needed about the task at hand. Not really his fault. The light fixture did not appear to be well anchored to the ceiling when the job was completed. Tech assured me it was, but since I was helping to hang it,I could see that it was not. At this point, the tech seemed worn out. When I called and asked to send someone else out to secure it better, they spoke to the tech who installed the fixture and he assured them it was fine. So that conversation was closed. They did offer to fix my table that was damaged. However they really wanted to know immediately about how they could resolve it. After telling them that I needed to find out the cost of repair and needed some time to investigate. They also told me at that time that the original estimate they gave me was too low based on the work they actually had to do. They did honor the original quote but basically wanted the table damage resolved that instant, before the technician left. I paid them and sent them on their way and told them I would have to get back to them on the cost of the table repair. Perhaps if when the tech saw the scope of the original estimate didn?t match what I actually needed done and we had talked about it then, we might have had the opportunity to adjust to get more people involved. That might have eliminated dropping the light on my table and facilitated a more positive experience. Or they could have come out to do the original estimate as scheduled through the Angi app or fixed that disconnect with Angi that they were apparently aware of. I?ll need to hire someone else to come out and reattach the light more securely. I?ll pay to have my table fixed myself simply because I don?t want to deal with these folks. Just seems like bad luck with me. They seem nice and they tried but the end result was not a positive experience.

Friendly person, good service but kind of expensive for a 15 minute fix.

Installed recessed lights in the shower in both bathrooms and a fan. Happy with their work.

Good job done.

service was done pretty fast as well as a fast response.

Very happy with my project that was completed.

Work was done at a commercial building I own. Person that came and looked at my need was very knowledgeable. Customer service rated low because the work was done without notifying me beforehand and before I got a quote, (Which was higher than the verbal quote at initial contact with representative.) That being said, the company did a good job and I am satisfied with the service.

He was prompt, courteous, efficient.

The young man who fixed our ceiling fans was wonderful and did an excellent job. I would recommend him highly.

Very quick, courteous, professional, reasonably priced.

Very professional and quality work

They were thorough, did a nice job installing and cleaning up.

Had outlets and switches replaced throughout the house. Technicians arrived on time and were very polite. That night I discovered that some of the outlets didn't work, so I left a message on the voicemail. Technicians returned the following afternoon and corrected the problem. There were pieces of wire sheathing left under most of the outlets and several furniture pieces and curtains were left our of place after the work was done. Not a big deal, but for the amount I paid, thorough clean up was a reasonable expectation.

J

In the beginning he was great and would have rated him a 5. He was very pleasant and seemed to know his stuff. However, the front door lights stopped working after a few months and the job was not finished!! I have written him numerous text messages and left 3 or 4 voicemails. He has not called me back nor texted me. I do no t think I will hear from him again. Now I have to spend hundreds of dollars to find someone else to finish up! I would not be writing this if only he had contacted me and fixed the problem! I really liked him. I am a senior citizen who lost her husband. It is very hard to find good people to help! I must say that he did contact me a while back on several occasions to complete the work but I was not ready at the time but that was awhile back. Since then the front door lamps no longer light!. I still like to think that he is just swamped right now and too busy but perhaps that is just wishful thinking. When I tried calling him, his mailbox was totally full and would not accept any more messages! I tried at least 3 times and forget texting. I tried numerous times! So disappointed!

On time. Very thorough. Even found an issue that the builder left in the wiring that could have created an issue. Would hire again.

The guys arrived as indicated, they were very professional. David explain everything to me I am very happy with the job.

They were absolutely great!!!

Good communication about the appointments, pricing, and showed up when they said they would. These guys stayed until the job was done! Encountered lots of issues, but kept at it until fixture installed properly. Checked their work. Cleaned up. Could have helped a bit more where they had to go through the wall, Left us with a bit of construction to replace the sheetrock, but again, they are plumbers! Price was higher than some, but they were up front about pricing.

An Excellent Experience

Great job!

David and his crew were super friendly, honest and did great work. My car charger worked perfectly and he explained all the options I had which showed me he didn't just want money he wanted the best option for my situation

Poor experience. I was charged $600 on a $120/hour rate and the job was not completed after 4-5hours. The electrician assigned to the project was not a licensed electrician and the owner did not seem to have a problem with this. The owner refused to complete the project without extra charges. Not recommended. We are 600$ shorter and the issue is not resolved.

I chose Triad Electric, David, because he took the time to thoroughly examine all areas involved in my repair. The others did not. He looked at the electrical box outside and in the basement. I really appreciate that. He explained what was going to done to fix it and was able to come back quickly after I agreed to his free estimate price. So thanks Triad Electric.

What quality prompt excellent professional service! David and his crew installed a new electrical wire under the house for a new stove outlet. They responded prompty with a good bid, explained the needed process of their work, and came out within the week to complete the project. We will definitely use them again when needed!