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The Pros Carpet & Floors of Greensboro

Flooring Sales and Installation, Carpet Sales and Installation

About us

Hello I’m Fidel Torres owner of The Pros Carpet & Floors of Greensboro. I know the value of your hard earned money. You want the best possible deal for a product that will last! Call me. I give FREE ESTIMATES and I bring my samples to you. I have installed floors and serviced clients myself for over 15 years in North Carolina and as far as Lynchburg, Virginia! Trust me, I know floors. 90% of my products are Made In America and I stand by their quality with long lasting warranties. Already have your floor and just need it installed? I can help. Pet damaged your floor? I can repair it. I offer 5% discounts for señior citizens, firefighters, police officers, teachers and medical professionals. Just mention it to me when you receive your quote.

Business highlights

20 years of trusted experience
Emergency Services Offered

Services we offer

Flooring installation & repair

Services we don't offer

Hardwood Refinishing

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

3.912 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
58%
4
8%
3
0%
2
17%
1
17%


Rating CategoryRating out of 5
quality
3.5
value
3.8
professionalism
3.1
responsiveness
2.6
punctuality
2.6
Showing 1-12 of 12 reviews

Joel W.
01/2021
2.0
carpet installation
  + -1 more
Fidel and his crew did good work but did not make it to follow up appointments to fix there work. We currently have floors that are separated and Fidel will not return our call or text messages to fulfill the warranty that he promised.
Description of Work: Floor installation

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0


Joyce B.
10/2020
1.0
carpet installation, flooring contractor
  + 0 more
Very poorly. Unskilled installers; shoddy finishing; severe damage to kitchen desk (uncovered); ran short of materials 3 times causing delays; pressure to pay balance even though job unfinished; would not hire again!
Description of Work: Install laminate flooring

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$14,000

Dwight M.
08/2020
5.0
flooring contractor
  + -1 more
The job went well. My only disappointment was being charged for an $80.00 processing fee for payment by "Square".
Description of Work: Flooring Sales and Installation

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,375

Joel W.
07/2020
2.0
carpet installation
  + -1 more
Fidel and his crew did good work but did not make it to follow up appointments to fix there work. We currently have floors that are separated and Fidel will not return our call or text messages to fulfill the warranty that he promised.
Description of Work: Floor install

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$6,000

Sherry P.
07/2020
4.0
flooring contractor
  + -1 more
The sales and service was great however their punctuality wasn't so great. Overall, this is a great business. I would highly recommend them.
Description of Work: Flooring Sales and Installation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$600

Tim J.
07/2020
1.0
flooring contractor
  + -1 more
This company may do good work but I wouldn't know. I made an appointment to have someone come out to look at my bathroom floor on a Friday at 4:00. When no one arrived, I called at 4:15 and was told - without any sort of apology - that he got held up and couldn't make it. Rescheduled for the next day at 3:00. Nobody showed up. No phone call. When I called, it went right to voice mail. Three days later I got a call from the company and agreed to have someone come out that day. The guy was 15 minutes late and again, no apology or anything. After all this, I agreed to let this company do the work on my floor. The guy said he would send me the info the next day via email about the scope of the work, payment, etc. Never got it. I guess they didn't want my business.
Description of Work: I needed to have part of my bathroom floor repaired.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Justin H.
06/2020
5.0
carpet installation
  + -1 more
This company does terrific work and I have already recommended them to several friends. They are fast, thorough and professional. I would definitely hire them again.
Description of Work: Flooring Sales/Installation/Repair
Rating CategoryRating out of 5
Yes, I recommend this pro

brandy M.
05/2020
5.0
flooring contractor
  + -1 more
Everything was great! Prompt response and prompt installation. Fidel was very informative, knowledgeable and professional. The crew was also very polite. And best of all the floor looks great! Very good pricing with no hidden charges! I would definitely recommend this crew.
Description of Work: Flooring Sales and Installation
Rating CategoryRating out of 5
Yes, I recommend this pro

Deborah E.
05/2020
5.0
flooring contractor
  + -1 more
A+ installation of laminate vinyl floor in laundry room. Installer was on time as planned. Job was finished in timely manor, cleaned up and removed old flooring. Very professional and I will definitely use this contractor for future flooring projects in my home.
Description of Work: Laminate vinyl plank floor placed in laundry room.
Rating CategoryRating out of 5
Yes, I recommend this pro

mark P.
05/2020
5.0
hardwood floor
  + -1 more
They were on time and did the repair. They did a good job. They had a reasonable price.
Description of Work: They fixed the damage for my hardwood floor.
Rating CategoryRating out of 5
Yes, I recommend this pro

Carla H.
05/2020
5.0
flooring contractor
  + -1 more
They were very professional, fast and efficient. They were very knowledgeable with my steps and gave great ideas that made everything come out very good.
Description of Work: They put down flooring.
Rating CategoryRating out of 5
Yes, I recommend this pro

Kimberly M.
04/2020
5.0
flooring contractor
  + -1 more
Great! Quick response and installed within 2 days. Very professional. Would definitely use again.
Description of Work: install vinyl in laundry

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

    Contact information

    317 S Westgate Dr Suite D, Greensboro, NC 27407

    http://thepros.business.site

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 5:00 PM

    Licensing

    Insured

    No License Required for Trade
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Flooring Sales and Installation,
    Carpet Sales and Installation

    FAQ

    The Pros Carpet & Floors of Greensboro is currently rated 4 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    Saturday: 9:00 AM - 5:00 PM

    The Pros Carpet & Floors of Greensboro accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    Yes, The Pros Carpet & Floors of Greensboro offers free project estimates.
    No, The Pros Carpet & Floors of Greensboro does not offer eco-friendly accreditations.
    Yes, The Pros Carpet & Floors of Greensboro offers a 5% senior discount.
    Yes, The Pros Carpet & Floors of Greensboro offers emergency services.
    Yes, The Pros Carpet & Floors of Greensboro offers warranties.
    The Pros Carpet & Floors of Greensboro offers the following services: Flooring installation & repair
    Hardwood Refinishing

    Contact information

    317 S Westgate Dr Suite D, Greensboro, NC 27407

    http://thepros.business.site

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 5:00 PM