SOUTHERN HOME SPAS

All repairs went well

unknown

The dispatcher and service tech worked together to shift their schedule in order to provide me with immediate service and I greatly appreciated that. They removed my nonworking swimming pool (inground) pump and replaced it with a new one. The service tech was friendly, knowledgeable and did excellent work. I found Southern Spa on Angie's list and will continue to call on them for all my needs in the future instead of the pool company I have used for the last 8 years -- The Pool and Patio Shop in High Point, NC, who never did a job right the first time, always did sloppy work, and was just an all around hassle to work with.
The details are this: I had placed a service call with Pool and Patio several days ahead of time to coincide with the exact day that my new pool pump would arrive from a third party. They did not show up on the scheduled day to do the work.. When I called to inquire, I was told that now, it would be several days later before they would be there. I became frantic because my pump had been broken down for about 5 days and no water had been circulating; plus, in 2 days I was scheduled to catch a plane to California for a long vacation. I started searching for another company to quickly do the work; however, several phone inquiries all gave me the same answer in that it would be many days before I could receive service. Even Southern Spa gave me this initial response, but when they heard the desperation in my voice they changed their schedule to accomodate me immediately. It was less than 2 hours from the time I made my initial phone call to Southern Spa to the moment my new pump was installed perfectly. Amazing!!!!! Southern Spa was truly my hero that day.

They replaced a circuit board and tested the spa. They are good people to work with, their responsiveness is outstanding. I am very comfortable with them. Spas are very complicated and they seem to know what is going on every time they come out. They are very confident.

Wonderful service tech was on time and very professional and knowledgable.

They are honest and knowledgeable.

everything was super

The service man was delayed due to a project on the first scheduled visit but the owner called ahead of time to set up another appointment. This was a non-critical issue so this was no problem. The tech arrived the next day 30 minutes early and suggested replacing the valve and faucet with a straight pipe. We never use this valve or faucet and the repair would be much easier and cheaper for me. He also did a thorough inspection and found another leak I was not aware of. He replaced a section of pipe to repair that. I purchased the spa 15 years ago from Southern Home Spa's and they have been completely professional and responsive since I owned it. We had a major problem with the heater two days before Christmas, 2009. I was going to drain it and let it set through the holidays. I call John(the owner) and he said his tech was in the area. The tech came by and fixed the heater leak within 2 hours. I did not have to drain, clean, and refill the spa. This saved me some badly needed time during the holidays.