North Carolina Furniture Direct

We ordered a Pulaski Curio on 01/30/2009 for $828.00 from Wayne Billings, North Carolina Direct Furniture. We wrote a check for the FULL amount of the purchase. We were told by Wayne Billings we should have the Curio within six weeks. To date, 11/17/2009, we do not have the curio. We have made numerous phone calls and emails, with promises to get the Curio. After many months, Wayne Billings agreed to "give" us a desk -- as well as deliver the Curio we ordered. The desk was supposedly a "gift" because of all the problems we have occurred with this company. However, after the Curio was delivered, as well as the desk, we discovered the next day, it was not the Curio we had ordered--but a much smaller one. We cannot use this Curio and do not want this Curio. We immediately contacted the company -- and from that time it has been a nightmare. We agreed to ordered another Curio comparable to the first, and now we are told that Curio is not available. We cannot get this company to send a refund. We are being told they will send 1/2 the refund (which we were suppose to receive 11/11/2009, but we can't seem to get that done) because they don't want to send the full amount until they pick up the Curio they delivered. (However they wanted the full purchase amount when we placed the ordered. We wrote our check in good faith -- but they won't send a refund check "in good faith!") We have been told by Terry Billings we will get a full refund when they pick up the curio they delivered. We can't get that accomplished either. It has been almost 10 months, and we are out $828 -- with a Curio we can't use and don't want and a desk we didn't order. Getting a return call from Wayne Billings or Terry Billings is almost impossible. However, I have been sending emails to the company, and they have an employee "Michelle" who has been great to stay in contact with us. Unfortunately, she does not have the authority to get anything done, but we have greatly appreciated her help. All we want is a refund check so we can order this Curio elsewhere. I would NEVER recommend this company to anyone. Until I began contacting Michelle via email, communication was a nightmare. We have been given the run around and one story after another. My husband and I have continued to stay in contact with this company throughout the months of waiting.