New Garden Landscaping & Nursery

"We're excited that you are so pleased with the work that Joel and Chirag performed for you. We passed your comments on to them, and shared it with the rest of the company also. This is the level of customer satisfaction we aim for every time, and it's because of our great employees!"

"We are sorry you were disappointed with your lawn. It has been a very difficult year for weed control in the Triad due to unusually high temperatures and low rainfall. These conditions favor weeds strongly, and are stressful to lawns. It also causes weed control applications to break down more quickly than usual. The result was less than ideal weed control pretty much everywhere. And yes, more weeds than had been seen historically. Since we expect similarly extreme conditions in coming years, we are reassessing our weed control programs from application timing to products used to provide better control in the future. We're always researching to improve and adapt our program and we'd hope you'd try us again in the future."

"Very glad you're happy with your results! (And apologies for the late response to your review)"

"We’re sorry that we were unable to come to a resolution that was mutually agreeable to both parties in this instance, but you may have had unreasonable expectations as to the time frame of results from the services we provided to you. We began working with you in the fall of 2014 when you requested a lawn care program, a landscape install, and an annual landscape maintenance program. The landscaping was done in the fall of 2014, not at all an unusual time to do landscape planting; we work throughout the winter every year doing landscape installations. You were initially happy with the landscape we did for you. You also signed on for an annual landscape maintenance program through New Garden and those services were provided appropriately for the season (mowing, pruning, mulching, weeding etc.) We also began your lawn treatments immediately, starting with aeration & seeding, fertilization & lime in October of 2014 (it was given priority-it was the first service provided to you). Your ongoing annual lawn care program would have consisted of 7 scheduled treatments per year: winterizer, spring (2 applications) summer (2 applications) and fall (2 applications). You received 3 treatments, the fall (with the aeration & seeding), the winterizer, and the first spring application. (Note that in the Winston-Salem market, our lawn care services are provided by Nature’s Select, as New Garden Select works in the Greensboro area. We have has a close relationship with Nature’s Select for many years as their quality and results are exemplary. The lawn care programs are essentially identical except for the location from which the trucks leave in the morning.) However, in the spring of 2015 you withheld payment of the balance of the landscape portion of your bill, the lawn care invoice and your landscape maintenance invoices. You said the reason was that your lawn was not perfect yet, and a few shrubs had not survived the winter (it does happen). For the shrubs that did not survive, we absolutely do provide 100% replacement for plants that die within one year per our standard warranty, but you refused to let us replace them. Because your lawn was not perfect you were “done with us”. We did end up crediting you for them but the fact remains at that point you still had not paid the balance of your bill for other services performed. As far as your issues with the lawn quality, it is not reasonable to expect a perfect lawn immediately out of winter with only a small portion of the annual program having been completed. The results require time and a growing season to be fully realized. That aside, there was nothing unusually bad about your lawn, it just needed time and some warm weather for the program to show results. There was no additional service or special application we could have done or applied to change the state of your lawn at that point. You simply did not give us or your lawn enough time to show results before you refused to pay for any of your services-even the unrelated services. As would be true for most service companies, your reoccurring lawn care service was suspended for non-payment, as were your landscape maintenance services. Of course with no further services your lawn did not continue to improve. In the end you received three lawn care applications for free, were forgiven 2/3 of the balance of the landscape maintenance invoices we performed, and only paid your landscape installation bill after nearly 12 months of dispute over shrubs we were perfectly willing to replace for free and a lawn you wanted to be perfect immediately."

"Thanks for taking time to leave a review, we appreciate it! Glad that Chad's little bit of extra advice was useful to you-we encourage our employees to give the customer "a little extra" where they can. We'd be happy to be of service in the future should you need us!"

"Thank you for taking time to leave a review for us! Hope your fruit harvest is bountiful this year and we look forward to assisting you again in the future."

"Thanks for taking the time to review us-we truly appreciate it. We hope we can be of service again in the future."

"Thanks so much for your kind review, and for taking the time to leave one. We hope you continue to enjoy your "primped" landscape and look forward to working with you again."

"Thanks for taking the time to leave a review for us. We're glad you were happy with the work performed and we look forward to working with you in the future if should need our services."