Excel Movinig & Storage, Agent of Allied Van Lines

It went well. The household goods were delivered within the time specified. The Excel move coordinator was extremely helpful throughout the move.

We contracted with Allied Van Lines to move our Household Goods from MT HOLLY, NC to CARMEL, IN. Excel Movers in Greensboro, NC managed the move. There were several problems. • The initial estimate was grossly understated. The price for the services increased over $4,000 after the material was packed and put into storage. Our household goods were essentially “held hostage” until we could provide additional funds. • Property damage from the move. I’ve moved 17 times in my adult live – included military and corporate moves. This was the worst move, by far. The damage includes: o The leg of dining room chair broken o 60” flat panel TV destroyed – the screen was cracked because pictures were packed inside the TV box. Improper packing and handling o Two pictures cracked o Missing dolly o Grandfather clock parts bent and destroyed o Several glasses broken • At delivery, many boxes were not placed as marked or as directed. We had to spend an entire day moving boxes and materials to the “right” room. In some cases, boxes were just placed in the garage despite markings that indicated otherwise Your crews and move coordinator were polite and efficient, but we contracted with your company to pack, ship and deliver our household goods without damage. Our total damage estimate is over $5,000. That is unacceptable.