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Central Carolina Air Conditioning

Founded 1967 • With Angi since June 2006

4.5

(106) Verified Reviews

Business Details

Phone Number

Address

1800 Fairfax Rd

Greensboro, NC 27407

Description

Central Carolina Air Conditioning. Since its humble beginnings in 1967, Richard Lacy, our founder has set a standard of excellence that is unsurpassed. Over the years, customers have referred to us as Lacy Air Conditioning, Lacy Trane, Central Trane, and now,

Verified Reviews

A few reviews for this pro...
Mark S.
2.0
06/18/2019
Terrible !! Sat around all day waiting for service. Scheduled service was for 2pm. Approximately 1:30 received a call from office restating service price. This price was changed 3-times over the phone. Original quote was $89.00. This was changed to $149.00. 30 min prior to appointment price change was bumped up too $189.00. Company needs to grasp pricing better so customers have a better idea on cost prior to having sat all day for service only to cancel due to service charge being too high. For my inconvenience I should have been charged the original quote and then my satisfaction would have resulted in additional service calls !!
Description of Work
Water Heater Service
Category
plumbing, water heater repair
Elliott W.
2.0
01/11/2019
Took 5 hours to respond to a 'water of' situation, at 8 A.M. Had to turn off all water to house because shower would not turn off. Excessive cost. I am a long time customer of Central Carolina Heating, A/C. We have used them for dual whole house systems. The service has been good and prices high, but overall fair. Based on my long term relationship with them, I started using their plumbing service. Our opinion of the company has dropped based on their plumbing service. It has been over-the-top in pricing, and uses their position in our whole house service, to extract inappropriate service fees. We have an annual Plumbing contract to keep our system operational and prevent problems. We have used the plumbing service to fix things and replace two toilets. Today, a shower would not turn off. I had turn off all water to the house. This emergency happened at 7:30 AM. I called them at 8 AM. The service man arrived at 1 PM, 5 hours without water for a long time client, DURING THE DAY! The replacement cartridge to fix the problem, sells for less than $40 at Lowes. The charge to repair the problem was $224, for 20 minutes of work. It should have been $100 less. This does not give me a reason to use their service again.
Description of Work
Replace shower valve cartridge
Category
plumbing
Joseph L.
1.0
09/10/2018
Was unable to locate any problems I had since the unit was put in incorrectly by another company. They didn't notice that the drain was clogged and leaking and that there was no safety value on the unit.
Description of Work
Maintenance
Category
heating & air conditioning/hvac
Dwight B.
5.0
10/04/2017
I have a service agreement. They come twice yearly.
Description of Work
The checked the filters and got it all ready for winter.
Category
heating & air conditioning/hvac
KAREN M.
5.0
09/21/2017
Things went very well. They covered my hardwood floors to protect them and they were very professional throughout the process.
Description of Work
Installed a new air conditioner unit. It took five days for them to get to me BUT they left me with two window units to keep me cool until they could install my new unit. It was 90+ degree's so when they said they'd leave window units, I was so pleased I didn't have to sweat it out. I thought that was a nice option! Although their price was higher than some of the other bids I received, their warranty was better and lasts longer.
Category
heating & air conditioning/hvac
WT J.
5.0
09/15/2017
We have used them for years. The service went nicely. The technician was on top of everything and did what he was supposed to do. He was nice and sent a report to my computer.
Description of Work
We have an annual contract with them, which provides for service in the fall and the spring. They provided a furnace tune up, changed filters, and cleaned the outside unit.
Category
heating & air conditioning/hvac
Bill K.
5.0
07/01/2017
They did well. They are very expensive, but they are reliable and dependable. If I ever have issues with anything, they tend to make things right.
Description of Work
They replaced an A/C Unit
Category
heating & air conditioning/hvac
David C.
4.0
06/19/2017
They were punctual. They try to put extra cost on things like replacing this and that. They try to up-sell you. It took them about three hours to do the check up.
Description of Work
They came out to service the air conditioners.
Category
heating & air conditioning/hvac
Dorothea A.
5.0
04/04/2017
They gave me some options about filling the Freon and replacing the coils. They provided good advice. They provided detailed report of the service and recommendation on pricing and anything they found that was not stellar and provided options that I had. I do not really see any room for improvement. If they lowered their price that would be an improvement, but I don't think their price is not unreasonable.
Description of Work
They came out and when they did the servicing they found that my coils and the Freon needed to be replaced.
Category
heating & air conditioning/hvac
Dorothea A.
5.0
04/04/2017
I've used them for more than 10 years. I have a contract with them so the visits are $20 and discounted if it any repairs are needed. They always give you a good window, they tell you when they are going to come and they always call about 30 minutes before they come to make sure you are home. They can be very flexible if your really running late, so I like that about them. When they are working they tell you what they are doing and answer any questions you have related to the service they are doing. When they come in they wear booties over their shoes so they don't get the carpet dirty. I have been very satisfied with their service over the years.
Description of Work
They checked the HVAC system and changed the air filter.
Category
heating & air conditioning/hvac
Dorothea A.
5.0
04/04/2017
They were thorough, they provided a follow up of the work that they did and recommendations for any future repairs I might want to have. It was a good experience. The person that was nice and personable.
Description of Work
They checked my plumbing, checked the hot water system and any plumbing connections running, toilet, etc.
Category
plumbing
James C.
5.0
10/26/2016
They do good work, but are expensive. They did a great job.
Description of Work
.
Category
plumbing
Dyan R.
1.0
08/15/2016
Not well. Within a 6 day period, it took 3 separate visits and 2 separate plumbers to fix a water leak over the garage ceiling. The first plumber wrote in his report that there weren't any pipes over the garage ceiling, despite us showing him that the water heater is located directly above the garage ceiling. He wrote in the work performed comments: “Not a plumbing or HVAC issue.” The second plumber offered to cut the unaffected sheet rock in the garage wall and not the wet sheet rock in the garage ceiling to find where the water was leaking. He did not think it was a pipe leaking since the water meter dial by the street never turned after a 15 minute observation period. These two plumbers' inability to locate and fix a water leak in a timely manner resulted in extensive water damage in half of our garage ceiling. Had the problem been diagnosed correctly during the first visit, the damage would not have been as severe and costly. The restoration company we hired to repair the damage found the leak immediately after cutting the sheet rock where the water was leaking. It was the water heater pipe leaking through the ceiling . While we weren't charged by Central Carolina to fix the leak, other than a $20 trip charge, we feel Central Carolina should pay for a portion of the repair cost ($1,840) considering it took them 3 separate visits and almost 1 week of continuous pipe leaking to diagnose and fix the problem. Steve W. from Central Carolina does not feel that Central Carolina should reimburse us for any portion of the repair costs. In his words, he doesn't understand our logic as to why we want Central Carolina to pay for some of the repair costs. He was not concerned that we were going to submit negative reviews regarding the company.
Description of Work
There was a major water leak in the garage ceiling. We needed a plumber to find the source of the leak and fix it immediately.
Category
heating & air conditioning/hvac, plumbing, water heater repair
Leslie G.
1.0
08/03/2016
It looks like they sent out a rookie to work on our system. They screwed up the system and I had to call them back in and they fixed it.
Description of Work
They performed an annual maintenance.
Category
heating & air conditioning/hvac
Kenneth H.
4.0
07/14/2016
The wok was expensive but they do a good job. The workers were professional and friendly. They left the area clean. They weren’t punctual and they said they were going to be and the price was way too high.
Description of Work
Every six months they come out to an inspection on my heat pump.
Category
heating & air conditioning/hvac
Melanie R.
5.0
10/20/2015
Great. Arrived on time, answered all my questions, suggested services that might be needed in the future. Very pleased with this company and plan to use again.
Description of Work
Checked water pressure for plumbing to make sure it could handle city's increase in water pressure for my area.
Category
heating & air conditioning/hvac, plumbing
Lisa B.
5.0
09/07/2015
Excellent response from Eric. Showed up on time and was very professional about the assessment. of the steam shower - which was installed by someone else. Researched and identified correct electronic equipment for the steam shower. Provided estimates of effort via email. Also assessed our multi- unite water heater installation. Original idea was to replace with a tankless water system. However, Eric provided several options including a lower-cost option that would monitor water leaks. We chose the lower-cost option for now, but will install a tankless system down the road and,of course, we will definitely use Central Carolina's plumbing team. Installation of the steam shower and the water heater monitors was very professional and timely. Billing process and follow-up from admin staff was great.
Description of Work
Installed steam shower electronic control and steam fixture. Reconnected the electronics to the steam device. Also, installed devices to monitor water leaks from water heaters.
Category
heating & air conditioning/hvac
Melody D.
5.0
08/12/2015
Central Carolina Air Conditioning came out and inspected an repaired one of my AC units. We were trying to sell our home and of course our AC unit broke down right before we put it on the market. They were able to repair the unit thankfully. We didn't want to go to the expense of putting in a brand new unit on a home we were going to sell. Tom did a fantastic job and we appreciated how quickly they worked us in!
Description of Work
Repaired broken one of our AC units in our home.
Category
heating & air conditioning/hvac

Service Provider Response

Thanks so much for taking the time to write a review for us. We appreciate your business and are glad we were able to repair the issue and save you money!
Kirby M.
5.0
08/05/2015
The service technician, Eric A., arrived slightly late but the company had called to let us know he would, so it was all good. He got right to work, first on the water heater service, then once completed asked about other concerns in the house. I gave him two small issues we were having with our home's plumbing and he began investigating them. The first he was able to answer rather quickly and he put our minds at ease. The second was a bathroom sink that was draining very slowly, actually almost not at all. I had cleaned it as best I could all the way to the wall but it did not solve the problem; it needed something beyond that point that I could not do. Eric began his work and in short order he had reamed (my word, not his) the pipes and it was draining perfectly. Eric checked all the faucets and toilets, and once finished pointed out a few items of concern in the house...things I can easily work on myself to correct. He presented me my options which included him working to correct the issues, but there was no hard sales pitch when I said I would do them, and I greatly appreciated that. Central Carolina is an excellent company, the kind I'll be happy to use again next time something comes up. They were professional and efficient, and offered me options but with no hard sale technique...that's the way a company should be!
Description of Work
Serviced our water heater under a package deal purchased on Angie's List; also cleared a bathroom sink pipe obstruction.
Category
heating & air conditioning/hvac, plumbing, water heater repair

Service Provider Response

[Removed Member name], thanks so much for taking the time to write a review for us! We appreciate you and your business! We're glad we could help fix the problems!
David and Jeannie R.
5.0
06/30/2015
They did a very good job and were punctual. Did what they said they would do. Pleasure to work with and look forward to an ongoing relationship .
Description of Work
Customer did some maintenance work, installed new disposal and a new dishwasher bought from a third party. Replaced faucets and stoppers in 3 bathrooms.
Category
heating & air conditioning/hvac, plumbing

Service Provider Response

Thank you for the review and please let us know if there is anything concerns going forward...
Thomas B.
5.0
04/04/2015
Amazing professional installation. Thorough checkups and tuneups. Have had one trouble call which turned out to be nothing, but there was a technician onsite within one hour.
Description of Work
New heat pump system installed 9/2012. "Comfort Plus" service includes free system warranty and semiannual tuneups for five years (until 9/2017).
Category
heating & air conditioning/hvac, plumbing

Service Provider Response

Thanks for the review [member name remove] and the trust you have in Central Carolina!
HEATHER S.
5.0
02/18/2015
Our furnace went out on the coldest night of the year. We called at 8am, and they were here by 10am to check things out. The repairman was quiet and courteous. He had to leave to get a part but he had us up and running by 2:30. Would recommend.
Description of Work
Furnace repair; annual maintenance contract
Category
heating & air conditioning/hvac

Service Provider Response

Thanks for the review [member name remove]. Hope everything keeps working, but if not, give us a ring and we'll do everything we can to extend the life of your unit.
Tricia W.
5.0
02/13/2015
They have done a great job for us! They have been coming twice a year for maintenance ever since too.
Description of Work
They replaced our air conditioning unit a few years ago with a two and half ton York brand. They actually moved the old unit that was on a cement slab (which was very loud) about 100 feet around the home. Thy had to re-do the pipes too.
Category
heating & air conditioning/hvac

Service Provider Response

[MEMBER], Thank you for the review! We appreciate you as a customer and your kind words...
Dawn S.
5.0
01/08/2015
Overall I was happy with the service. I was annoyed when I let them know that a part broke (fan blower motor) a couple of weeks after they warned me that it was going bad, but they did not order it promptly and I had to spend a weekend with no heat. Other than that, service was excellent and prices were reasonable. To make up for not ordering the motor, they did bring me some space heaters to get us through. The price for their service contract is higher than some other heat and air places, but the service was excellent.
Description of Work
Routine maintenance. Then, when we had an issue (which he warned us about). we upgraded to a service contract and got the problem repaired.
Category
heating & air conditioning/hvac

Service Provider Response

(Members Name), Thank you for the review! Sorry we couldn't get the part quicker for you, but I'm happy we were able to provide a temporary solution for you. Thanks for your trust in us...
Sandra P.
5.0
12/30/2014
Came out quickly and got the job done!
Description of Work
Got my furnace working during some really cold weather
Category
heating & air conditioning/hvac

Service Provider Response

(member name removed), Thank you for your review! We are glad you are happy with the work we are performed and appreciate your kind words...

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    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    No
    Payment Options
    American Express, Check, Discover, MasterCard, Visa, Financing Available
    Emergency Service
    Yes
    Warranties
    Ask for details

    Services Offered

    Residential, commercial heating, air conditioning & plumbing.

    Services Not Offered

    Ask for details.

    Frequently Asked Questions & Answers about Central Carolina Air Conditioning

    How is Central Carolina Air Conditioning overall rated?

    Central Carolina Air Conditioning is currently rated 4.5 overall out of 5.

    What days are Central Carolina Air Conditioning open?

    Central Carolina Air Conditioning is open:

    Sunday: Open All Day

    Monday: Open All Day

    Tuesday: Open All Day

    Wednesday: Open All Day

    Thursday: Open All Day

    Friday: Open All Day

    Saturday: Open All Day

    What payment options does Central Carolina Air Conditioning provide

    Central Carolina Air Conditioning accepts the following forms of payment: American Express, Check, Discover, MasterCard, Visa, Financing Available

    Does Central Carolina Air Conditioning offer free estimates?

    Yes, Central Carolina Air Conditioning offers free project estimates.

    Does Central Carolina Air Conditioning offer eco-friendly accreditations?

    No, Central Carolina Air Conditioning does not offer eco-friendly accreditations.

    Does Central Carolina Air Conditioning offer emergency services?

    Yes, Central Carolina Air Conditioning offers emergency services.

    Are warranties offered by Central Carolina Air Conditioning?

    No, Central Carolina Air Conditioning does not offer warranties.

    What services does Central Carolina Air Conditioning offer?

    Central Carolina Air Conditioning offers the following services: Residential, commercial heating, air conditioning & plumbing.

    Are there any services Central Carolina Air Conditioning does not offer?

    Ask for details.