Berico Fuels Inc

We recently purchased a home in which the heating ducts had to be replaced because of age. We have used Berico for 20+ years and so gave them the job. Tim and Blake came out to do the job which took a day and half. To be honest I thought I would have to do some clean up after the job BUT these two techs were Fantastic. We realize Berico is the premium heating and air company in the Triad. However Tim and Blake were polite, detail minded, and very professional. The work was outstanding and the two left nothing for us to clean up. Paying a little more is well worth the quality of work they did.

When it mattered the most for Berico to show up and be there for me — they failed terribly. Berico is not a reliable company in times of urgency. I will not use their service again and I would not recommend them. Especially if you’re looking for helpfulness. My 19yo unit went out on a Friday evening. That in itself understand poses issue in acting quick. This sadly also happened in 90+ degree weather. Very bad timing. Berico came out told me a laundry list of issues that needed to be tended to (or replace it) and insist on collecting its diagnostic fee so the service person could go on their way. They were more concerned in collecting their money than helping me. I immediately went out, knowing I wouldn’t have air conditioning all weekend and especially during the hot heat. I paid $700 for a 700 sqft portable unit knowing I had to figure out how to keep the better part of 1700 sqft cooled. I was left really not knowing what to do nor what my options are. The following week I reached out to Kemco. And wow was I angry!! Not because of what Kemco wasn’t doing, but because of what they did! They first jumped to make sure I was fully equipped to keep my place cool. I was struggling to do so! I ended up needing three temporary units to carry me through. Kemco not only jumped to ensure I was comfortable while I waiting for the unit that they quickly helped me purchased. This experience with Kemco has continued to fuel anger towards Berico. I had an established relationship with them. They FAILED me when I needed them the most. They are absolutely being judged over when it matters most for them to live up to their promise. What‘s even more frustrating is their lack of accountability and responsibility when I expressed my concerns to them. i received a generic apology and even admission that providing customers with temporary units is standard practice. They did nothing to retain my business or to remedy their mistakes.

Berico sent out a very knowledgeable, professional service technician in a timely manner and got me up and running for a fair price! Very pleased!

I needed propane for my kitchen stove. They are very professional and efficient. I look forward to getting gas logs from them in the future.

Berico did a great job in repairing and tuning up our gas log fireplace. Not only was the job done properly but the service technician explained what and why he did. The fireplace functions better now. We're very satisfied with the work and the price.

They did just fine for what they did.

Service was prompt and effient.. Feel like I'm ready for the winter.

Quickly realized the issue and provided tips for me being proactive with my system to ensure long life of HVAC.

Berico answered the phone when I called and got my work done the same day. Excellent customer service and response time. They have earned my future business.

Service rep was professional and knowledgeable. Work was completed without issues.

They were very prompt and fixed AC .

The job went as expected. I am using Berico for another AC repair.

This was one of the easiest and stress free large purchases I have ever made. The salesman, installation team, and the office were outstanding. We had snow when it was scheduled to install my furnace and they still came out to do the work. The follow up after the job was done was just as impressive S the beginning of the job.

Customer service is always friendly and helpful. Love everything about them!

Berico is a great company with great customer service. This company really cares for their customers would never deal with anyone else.

They were great! Kept me informed, called to check on things. Took care of everything.

Great. Professional and efficient.

I was very satisfied. Their response was quick. They discussed solutions with me and we picked the best for me. The technicians were great. Oh, and the problem was fixed.

Always do a great job. No matter what crew you get they are respectful and personable.

It went great. They are always friendly and professional.

Fuel service, very professional and curtious

I had my first system annual service done. The tech person was prompt, polite, and knowledgeable. She, yes it was a woman, did a thorough testing of my hvac systems and communicated to me clearly and professionally how the unit was operating. I highly recommend Berico.

I needed propane for my generator and they delivered it very promptly!

On time and professionally completed

great, gave me a competitive price for repairs