Berico Fuels Inc

We recently purchased a home in which the heating ducts had to be replaced because of age. We have used Berico for 20+ years and so gave them the job. Tim and Blake came out to do the job which took a day and half. To be honest I thought I would have to do some clean up after the job BUT these two techs were Fantastic. We realize Berico is the premium heating and air company in the Triad. However Tim and Blake were polite, detail minded, and very professional. The work was outstanding and the two left nothing for us to clean up. Paying a little more is well worth the quality of work they did.

When it mattered the most for Berico to show up and be there for me — they failed terribly. Berico is not a reliable company in times of urgency. I will not use their service again and I would not recommend them. Especially if you’re looking for helpfulness. My 19yo unit went out on a Friday evening. That in itself understand poses issue in acting quick. This sadly also happened in 90+ degree weather. Very bad timing. Berico came out told me a laundry list of issues that needed to be tended to (or replace it) and insist on collecting its diagnostic fee so the service person could go on their way. They were more concerned in collecting their money than helping me. I immediately went out, knowing I wouldn’t have air conditioning all weekend and especially during the hot heat. I paid $700 for a 700 sqft portable unit knowing I had to figure out how to keep the better part of 1700 sqft cooled. I was left really not knowing what to do nor what my options are. The following week I reached out to Kemco. And wow was I angry!! Not because of what Kemco wasn’t doing, but because of what they did! They first jumped to make sure I was fully equipped to keep my place cool. I was struggling to do so! I ended up needing three temporary units to carry me through. Kemco not only jumped to ensure I was comfortable while I waiting for the unit that they quickly helped me purchased. This experience with Kemco has continued to fuel anger towards Berico. I had an established relationship with them. They FAILED me when I needed them the most. They are absolutely being judged over when it matters most for them to live up to their promise. What‘s even more frustrating is their lack of accountability and responsibility when I expressed my concerns to them. i received a generic apology and even admission that providing customers with temporary units is standard practice. They did nothing to retain my business or to remedy their mistakes.

Berico sent out a very knowledgeable, professional service technician in a timely manner and got me up and running for a fair price! Very pleased!

Customer service is always friendly and helpful. Love everything about them!

They replaced an oil tank that had some water leaking into it and replaced with a new tank.

Excellent! Bid Process was easy, quick and I had their quote the same evening. They came when they said they would to install new ductwork under the first floor, which was handled efficiently and were completed when they said it would be.

Berico answered the phone when I called and got my work done the same day. Excellent customer service and response time. They have earned my future business.

They did a good job fixing our propane wall heater!

Wonderful company. Very helpful front desk. All the technicians have arrived on time, done a good job, and cleaned up any mess. Highly recommend.

Great representative was very professional so the issue and all is good now

Berico replaced my HVAC system, all the ductwork under the house and in the attic, added a two zone system with two wifi thermostats and an air scrubber. It was a big investment but a job well done. The house is finally comfortable, the mildew issue resolved and my utility bill decreased by having a new efficient unit.

Very well.The technician was prompt,professional and friendly.He did the maintenance service the unit needed.He also took extra time to answer all my questions and explained the advantages of the complete service and maintenance which is only fifteen more dollars per visit.

No problems. They were professional and courteous

It took them almost a month to give me the estimated when I finally got I had already another company hired and the price of the other company who came and gave me the estimated at the same night and did the job 2 days later was $300 less. Not a good experience to me, their commercials are funny but their job should be more serious.

Stopped by Berico on Tuesday, and asked for someone to give an estimate to replace old furnace. Estimate was given on Thursday (2 days later). Furnace was installed the following Monday.

It went great. The folks at Berico are good people to work with!

Berico, has serviced my ac and heating system. They always do a great job.

Service was prompt and effient.. Feel like I'm ready for the winter.

It went well, on time at the agreed upon price

I had my first system annual service done. The tech person was prompt, polite, and knowledgeable. She, yes it was a woman, did a thorough testing of my hvac systems and communicated to me clearly and professionally how the unit was operating. I highly recommend Berico.

Fuel service, very professional and curtious

These guys did an amazing job and came back three times to ensure everything went well. They are in their own league when it comes to quality service.

They were always professional and helpful

Berico makes doing business simple and with a courteous attitude. Service is quick and complete.

Had two new HVAC systems installed by Berico. From the initial quote process through installation Berico was very professional, timely and responsive. Very pleased with the installation and the services provided.