Bain Heating & Air

They came in and quickly diagnosed the problem (clogged drained pipes causing a mini flood in the basement) and fixed it. Air is back on and leaking has stopped.

The worker arrived at the early end of the time slot provided by the company, listened to the "symptoms" I described, made a preliminary diagnosis, and climbed into the attic to examine all the parts of the system he thought might be involved. In short order he had replaced the filter (which had only lasted about half the time it was supposed to, according to the package) and learned that my attic fan was burned out. He reviewed pricing information with me, then contacted the company and arranged for another worker to bring a replacement fan out right away. Once it arrived, he had it installed in just minutes. Of course, I paid more than I wanted to, but I think, overall, it was reasonable (included a service call charge). The worker was friendly and knowledgeable.

Great job. On time, professional.

It was fixed quickly and the gentleman was awesome. I've already recommended them to my brother and we will be calling back to get over stuff fixed.

Their technicians are great. The problem is Robert Bain. He flatly refused to even communicate with me. He lacks integrity. Always third party communications. Will not stand behind the work performed.

Problem was identified quickly and fixed immediately. After the repair was completed, the service tech went over the issue and showed me what he had fixed. He also gave me a few tips on how to avoid the issue in the future.

Mike, the Sales and Installation Manager was excellent. He explained what they would need to do, measured the house, checked the areas requiring installation and answered all questions. The Installers were very nice and professional. They covered their feet when entering the house and were careful around our walls/furnishings. Once the Installers completed their work Mike came back out and made a couple of changes to ensure everything passed code. The only negative was that we were told it would take 1 - 1 1/2 days for installation. We were a little surprised that the installers only worked half days. The way it was scheduled caused us to take additional time off work. The new Trane unit is nice and is operating well to keep the house cool. We haven't had a need to try the heating side of the unit yet. A nice lady at Bain contacted us to gather information and then submitted all information for our Duke Energy rebate. We received our rebate card very quickly. It took Bain a couple of weeks to contact us to set up the inspection with the county. They set it up for a specific date on line. Just a heads up, they do not set it up for a specific time so you may end up waiting most of the day like I did.

Very professional tech explained what was necessary to repair unit and what filters to purchase to keep units functioning properly.

It went extremely well, this is a very honest and professional company and I would recommend them without Hesitation.

My heating and air conditioning unit had a sticker on it for another company. So we called them and they came out and told us that the unit was dead and he was going to have to put in a new unit. They quoted us a price of $7500. I wanted a second opinion so I called Bain Heating & Air and when they got here he immediately looked at my unit and he said you know I think this is still under warranty. He made a phone call and said yes it is still under warranty. He looked at it and figured out what was wrong, ordered the parts and all we had to pay was for the labor and knock on wood it has worked ever since.

They have done all of my work on heating and cooling for a decade. They seem to do a really good job.

It went very well.

We were extremely pleased with how every aspect of the process went with Bain. I first called Bain to come out to diag the issue. I really appreciated how the tech, I think his name was Rob?, was sure to show me the problems and explain everything he was seeing along with safety concerns. I am a woman and sometimes it is assumed I wouldn't understand or am uninterested. So that was a nice change of pace. Once we were told we needed a new one (it was over 30 years old and well past time) they sent their sales rep out. Mike, the sales rep, is a winner. His knowledge is invaluable given his history as an install guy himself. He was able to tell us how the entire process would go, what to expect with how everything would look when completed, down to what tress/shrubs may need to be removed for safety (which they hauled away). They were even super courteous about trying to keep our grass nice in the process. The install guys were also friendly and knowledgeable. They walked us through the use of the new wifi capable thermostat and made sure we were happy with everything before they left. They took their time and got it right. It was a big job given the vicinity of the large trees/roots and the size of the unit. They put it on a gravel pad to allow for the roots to grow without interference. We did get other quotes, but again, none really compared to Mike's knowledge when trying to sell their units. Prices were comparable and Bain has a great financing option for the unit we chose. We had one small issue the next day and they were out within 15mins to fix. Overall we are very impressed with everything. They made a big nasty purchase a pleasurable experience. And we love the system! Never thought i'd be so excited about a new heating/air unit :)

Good service. Knowledgeable serviceman.

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I originally called to renew our service agreement (which was scheduled for July). They were nice enough to let me renew it early and scheduled someone to come out. Our upstairs AC was going from bad to worse so I called on 4/28 (day before they were scheduled out) and asked if anyone were available for that day to have my service agreement renewed and service the units. They were very good about setting expectations, but James ended up being able to make it out. Unfortunately the office had him out for a repair vs. maintenance, so he was only there to try and fix the AC, so I would have to pay for 2 visits. He worked some magic and ended up doing the service as well as attempting to fix, which was great. It turns out after he performed services, he found a leak that he suggested a replacement would ultimately be cheaper. I questioned why we bothered servicing the unit at all and how the units shower no signs of being low on freon of having any issues on their last service appointments. Then he found a slight leak in the other unit and a few hundred dollars was quickly turning into 15k to 20k as he mentioned we should also replace the furnace upstairs as well. I mentioned we were not happy about the drastic change in the health of the systems they have a service agreement on and we would be getting some competitive estimates and for that reason did not want to enter into another service agreement with Bain at that time. He understood and after some haggling he said he would charge me 129/unit or 260. He came in with an invoice for 310 without mentioning anything about the discrepancy. I asked him about it and he said he ended up not being able to waive the $70 fee. It was at that point I told him not to bother sending a sales rep and cut him a check. It was unfortunate either way, either he made a gut call that they might lose my business (or get a second opinion that did not shed favorable light on them or his back office didn't back him on the agreement we had). Either way, not a company I will do business with. $70 probably ended up costing them a fair amount of money they would have made on the new unit and service around it. I don't know if Don still works there but he is fantastic. We loved having him perform our services.

The first person to come out was Mike, who was on time, he was professional and knowledgeable. He answered all of our questions and explained everything thoroughly. They were able to start work within the week, the two men who came to remove the old system were also on time, courteous, professional and pleasant people. It was understandably a mess during the process but they were great about keeping it manageable. The job took the estimated time, and the people who came to the house were all great! Will definitely use Bain for any needs in the future. Oh and they also offered the best financing around.

It was done quickly and efficiently by James. Our only complaint was the price. My wife was the only one there and felt we were overcharged for a quick/easy job. Mostly due to the fact that at that time we on their aprox. $400/year service plan.

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