Advanced Chimney Services
About us
We are a full service chimney company with over 11 years of chimney experience. Locally owned and operated, focusing on the triad and surrounding areas, however our service area is continuously growing to meet the needs of our clients. We are nationally certified through the Chimney Safety Institute of America, state licensed and fully insured.
Business highlights
Services we offer
Chimney inspections Chimney sweeps Chimney diagnostics Chimney caps Chimney relines Woodstove installations Dryer vent cleaning Pressure washing Gutter cleaning
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 13% | ||
| 0% | ||
| 0% | ||
| 0% |
That said, we are very upset with the chimney sweep because the work we agreed to have done has not yet been complete. Upon initial inspection of the chimney, it was found that the chimney was sealed and not functional. We had him repair the chimney to actually draw smoke out of the house should we want to use the fireplace (the ceiling of the entire house had to be repainted because the original chimney didn't draw). Once that was done, we had him install a cap on the chimney that would open and close. We also had him repair the seals on the chimney so it wouldn't leak into the roof. We had agreed to have stabilizing bolts installed in the fireplace facade, but it's been over 6 months and he still hasn't finished the installation. Every time I contact the service provider, it's been one excuse after another about why he can't make it out. I understand having a terrible run of luck, but after 6 months, it's getting ridiculous. I've been polite and professional, but this is absolutely unacceptable to have paid for a repair and not have it completed. I will revisit this review if the chimney sweep contacts us to finish the repairs to our chimney.
Worst part is, I've recommended him to several people, and now I regret the recommendations because he has not been able to finish the work on our chimney, If I had to do it over again, I'd get an invoice, contract, and payment plan for the work we wanted done of the chimney so we had a paper trail to follow up with the service provider.
UPDATE: 2/20/2016 - service provided has contacted me after seeing this review, and we have negotiated a partial refund for the work that was not completed (installation of bolts, reattachment of gas logs). Refund check has cleared, review has been updated. I'm grateful that the review on Angie's List was able to facilitate a happy ending to this transaction. I would definitely recommend this service provider for simpler jobs, such as chimney inspections and chimney cleanings.
Licensing
State Contractor License Requirements
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