Keystone Fence & Landscaping Company

Hired Jason Johnson to alter the shape of our fence as we wanted to keep the dogs visible and not allow them to go into the woods. The job was supposed to start on Wednesday, April 23 but it did not. It started Friday, 4/25. Was supposed to be finished Sunday 4/27/25. It is now May 16 and he has been nothing but dishonest and lazy. Wayyy too many excuses and this job is botched. The bottom of a gate is a foot from the ground; both large dogs can shinny under. He stopped communicating with me and says I've threatened him which is a complete lie. He's been gone for days at a time when he was picking up parts. Don't hire him; not a man of his word and a lousy work ethic. My husband has tried dealing with him; Jason jerked him around to. He's got his money so it's my fault for trusting him. Lesson learned buddy...I hope you never get hired again.

Timely and dependable

Series of mishaps on installation

Showed up on time and finished a good job early. Doesn't get much better . . .

I hired Keystone for 2 separate jobs and Jason, Gary and Mark did a phenomenal job - first with my fence and then adding stairs and a gate to my deck to completely enclose the yard. Friendly and professional and the work looks amazing. ð ¯ would recommend

Jason Johnson, the owner, is a crook. He was hired to install a wooden fence for us. He provided us a written contract with the price, completed the job after SEVERAL months, and then charged over $1,000 more than the contracted price. The length in the contract was shorter than the length we ended up with, which should have been cheaper, not $1,000 more. Within a week of the project being completed, both gates broke, rendering them completely unusable. Jason refused to send someone out to fix these issues. He would not warranty his work. He threatened us via texts and emails when confronted about how poorly the customer service we were receiving was. The fence has now aged some and even after being cleaned and stained, is absolutely horrendous in quality. The main posts are splitting and will need to be replaced at less than 2 years old, the gates are warped and do not function. I could not recommend this company less, hire an actual professional.

Good people

We hired Keystone Fencing owned by Jason Johnson in 2021 to install a horse fence in Siler City. It was a bigger project for 27k. He finished on time and we were happy with the result. Because of that, we hired him again in December 2021 for installing a pool fence. Because of the financial difficulties, Jason was dealing with then, we made an exception to help him out and paid the entire amount of $8,800 upfront. By May 2022 the fencing was still not installed. We agreed with Jason that he will pay us the entire amount back. He paid back half immediately and then the payment stopped. Jason promised us payment many times and we agreed on a payment plan. The first 2 payments arrived on time and then the excuses started. With numerous text messages, phone calls, and letters he still owns us over 3k. He is not answering our phone calls anymore. At this point, we do not know Jasons whereabouts. The addresses he is using online are both not in service. If someone has dealt with him just recently and has any helpful information please help us and reach out to [email protected]. We appreciate any help.

We love our new fence! It's beautiful! They did an excellent job. Communicated well with us, did what they promised, cleaned up behind themselves, very polite workers. I would definitely recommend them

Keystone fencing is a class act. I was very pleased with the work they performed. I recommend this company to anyone that need fence work done. They met all expectations, price, quality and reliability.

I was very pleased with the person this company is sent to do the job

They did an excellent job. Great communication, beat all the other companies price, and did the work fast and with perfection. They used the extra dirt to fill in holes the dogs had dug around the yard. They left the job site clean. They were the easiest company we have ever dealt with. Super impressed.

We connected with Keystone Fencing through Home Advisor. We hired Jason Johnson to install new wooden fencing and underground drainage piping, and to repair existing wooden fencing. We received an initial quote in writing and then we were verbally told the project was going to cost more. We asked for a change order or updated quote and never received a change order or final invoice. We provided payment and were told we would receive the necessary paperwork. The fencing has been fine. However, the yard inlet for the drainage was installed 4 inches above grade and is not functioning correctly, in fact, it's worse in one of the areas. We had the City stormwater engineer perform a site visit and he confirmed that the installation was not done professionally and the box inlet is too high to capture water. We called and spoke with Jason several times and he has promised for almost two months to return and fix the mistakes. The last response we received from him was on Jan 31, 2023 and he said they would be out by the end of the first week of February to fix the mistakes. They have not come back to fix their mistakes. Now Jason won't return any calls or texts. We are extremely dissatisfied with the drainage system and poor customer service. Keystone Fencing was paid in full and hasn't remedied their errors.

Very professional and prompt response and the job was done well

Good price exceptional material used and great workmanship! Could not ask for better!!!!

The crew was very friendly and they cleaned up everything after they were done.

Jason and his crew handled the work quickly and efficiently.

They responded quickly and did great work.

Hard working team

Jason and his crew responded quickly and did a great job! We are very happy with their work and their willingness to help with and explain all aspects of the job.

They tried to make sure that the customer is happy, but the communication is not as strong as it could be, and because of that there were many things on the project that were not as expected.

The fence looks nice. Jason is very busy, so you need to be patient for him to return your calls. His team took time to even clean the entire fence and fine tune anything that needed to be finalized.

I hired Keystone Fence by signing a contract and paying a deposit on 6/10/22 for a fence gate to be installed over the course of 6/16-6/17. This was a repair/install that was stated could be completed with used materials taken from another job site and therefore at a lower cost. After not hearing from them I called in the afternoon of 6/17; Mr. Johnson said I was next on the list for him to call, stating it was too hot for the work to be done. We rescheduled for the following week, 6/22. Wednesday 6/22 comes and still no word from Keystone Fence Company. I call, but it goes to voicemail. As of writing this I have called them every week since with the same result: I leave a voicemail after my call is ignored and no response from the company. All of my calls have been courteous and an attempt to reschedule the work to be done. Keystone Fence Company and Jason Johnson took my deposit and were quick to cash it, but have had trouble finding the same speed and professionalism when it comes to communication, much less honoring their contracts. I will amend this review if I am ever contacted by them to give a more accurate overview of my experience with this company. If this is seen by Keystone fence company, you can give me a call back or answer the phone in my number ending in 4328. I look forward to a resolution.

Very responsive and helpful. Work was done quickly and professionally

The men working on the fence did a good job. Jason did not come out and look at it or give me my permit as promised.