BROCK'S CERAMIC TILE

See above.

He quoted a completely different price than what the total invoice was for. He did not want to do any work that could be remotely difficult and would try to come up with other ideas to give him more work. I was quoted a price and when the final billl was presented it was 40% more than agreed upon. The quality of work was mediocre at best. My best advice is go with someone else or have the final cost agreed upon in a written contract before any work is started. I learned my lesson with a 2000 bill for an 18 1/2 sq ft bathroom. Also the final day of work he did an awful job then showed up at my work place demanding payment before I even saw the final product. Unless you have an absolute emergency and Glen is the only person you can contact I would recommend looking for someone else.

 Please bear in mind that I'm a newbie at home repairs and remodeling.
He made the tile sound reasonable.  Shown me an example and gave me the price per foot to buy.  I  put down a deposit and
he and I made a date for him to start.  In the meantime, I've given him more cash.  I did help to remove old carpet and tack strips.  
He bought flooring material...cement board, screws, the epoxy and whatever else was needed.
I did not get an itemized list of materials until after the work was done.  Then I got to see the labor cost as well.  I was very
taken aback by the total amount.   I would've appreciated a written estimate of materials and labor BEFORE he started the job.
To date, I'm a week away from paying the balance for the job.
He did a good work on the floor, but I would have preferred a little more professionalism.  

Brock Ceramic Tile is a distributor and installer for a medium range of tile selection in diverse prices ranges.Tiles available come From various foreign and American manufacturers. Close-out tiles were identified and most popular styles are out front. The selection and sales process was enjoyable. The office staff was very professional and knowledgeable. Allowing the customer the space to make their own selection. At purchase a up-front down payment for materials is required to ensure commitment of customer. There was roughly a two week period between ordering and receiving the order and for scheduling in the installation schedule. During the process of determining installation expectations a personal discussion provides the opportunity fro customer to explain the expectations. In our case, it was expected that a kitchen floor that developed a hump over 20 years would be leveled out. No formal written contract of work expectations was provided - nor was it requested. A handshake between customer and owner/installer provided the contract. The installation process went well for the areas of the floor that were level - but the area of the floor where the hump existed presented difficulty. This area of the floor has to be done 3 times before an acceptable level of work was reached. The owner/installer demonstrated a very high level of pride in ensuring quality of work and ensuring his handshake was a bonding contract.